safetykiller

No idea why anyone would care enough to follow bad reviews around the internet to try persuade people their tune is the best and must be the consumers fault... for free. Why go out of your way to defend this SSI tune? Is this an ego issue?
I've had several tunes from different tuners on my other vehicle (LS2) and never heard craziness like this.

gwpfan

I don't think they are as isolated as you are thinking. I've spoke privately with 3 others that had issues and moved on to other tuners and didn't have problems, oh and they aren't commenting in this thread.
So you must have gotten lucky or haven't been around long enough for the PC crash as according to Shawn there was no going back so you had to upgrade. Then he's no longer adjusting the TRex or whatever and now it's something new and you have to pay to upgrade because that's old technology. Maybe I was unique in that I would be gone for a couple of months at a time and not driving that vehicle, so it did delay the process, but I tried for two years and at least 3 upgrades.

Yep I bought that story and upgraded a few times, but to not fix it with the upgrade and be told multiple times 'no one else is having issues'.

Ford isn't advertising a 'custom' truck. I bought a custom tune, the tuner should stand behind his/her work until it's right or if there's a known issue that hasn't been resolved and an upgrade, shouldn't charge or should charge less for the upgrade. I believe Shawn has written a pretty damn good tune for the 'masses' but the customization portion in my personal experience didn't work out.

Nope, doesn't make sense. I can make a choice, some are making the choice SSI even with knowledge of complaints. I know Ford has issues, but the customer service I've received keeps me coming back.

Enjoy your pie.

zx12-iowa

Gwp. I think one of the issues for you is that you didn't drive the truck often as you admit in your above post. Not that you caused any issue of course, but shawns style is to work on an issue in close proximity to the problem arising (IMO). Waiting to get back to him hasn't been good for me also and I had to find a time where I could call and bring him back up to,speed. This took me a couple tries and we got things figured out. I can see how waiting months at a time to revisit an issue could result in a bad experience with him.

Also, he is one of few tuners ho keeps striving to improve existing tunes versus others who produce one tune or a small number of variations and moves on to other platforms. No different than a software license these days where you lose support after a major update/version change.

Not everyone cares to do business with Shawn's style, but he does have a good product. At the same time he also sometimes chooses to cease doing future business with certain customers. Sounds like that was best for both of you. I was skeptical of ssi due to the bad mouthing here but decided to try after a tune sale... I never looked back as the tunes far out did the previous ones I used, which were not too shabby to start with.

gwpfan

Nope it didn't help. I put that out there to be fair, I know it made added challenges; however, when I did have issues I was able to send multiple data logs of the issue happening with multiple different tunes. Personally I feel I wasted a bunch of my time gathering and sending the logs and never getting a resolution. I tried beta tests and left a few times just to go test the beta. Hell I liked reading about JohnDeereFarmer's beta towing tests, so I was willing to play ball as well. Maybe he feels he wasted his time, but I paid for 3 tunes originally and then a couple of 'upgrades' on each of those 3....and yet being asked to pay again?

The other thing is driving around town it was fine, freeway driving was the problem, or longer highway driving. So those that don't do much freeway/longer haul driving may have the issue and not know it.

Chrisc321

I jumped to conclusions about this company without having all of the information and based my opinion upon that of other members. After looking at the whole picture, it appears that SSi is geared more towards the true enthusiast instead of the casual bolt on and go consumer. My bad for the spewed hatred.

jwanck11

It is actually an intelligence issue - and you have it a bit backwards.

1. A couple of people make their way round the internets having to trash a tuning company ex: one of those who thanked your post could not get a viable business off the ground and yes, blamed SSI for his own failing. There was a monster thread on it and do you know what? Other than a few who got it, many people actually supported the nonsense. Each has their own reasons, of course, to drive continued drama. Thus, a balance of information is a reasonable action, agree?

2. If you step out of the weeds and look at the truly polarized responses in this thread, you will find they are not from SSI patrons or non-haters. This one is tough, because it asks people to look at themselves honestly, but, there you go.

3. Most folks are working hard to help people understand that running an SSI tune takes attention to maintenance and care of their high performance engine. However, without fail, guys continue to complain - and that will not stop. It seems folks want a stock maintenance experience from a performance tuned engine... herein seems to be the real problem. There are a plethora of tuners out there... rather than bash one, drive what you want.

So many guys left LMS, MPT, LET to drive SSI tunes. The telling thing is those are the guys who you do not see writing these threads bashing other tuners. That is a novel that happened without needing to be written.

geno51

Not bashing other tuners? I really have no game in this anymore as I sold my F150 to move to a diesel but that comment is funny as hell. That's all that happens on SSi's forum. Your last paragraph discredits your entire post for anyone that wants to look on the SSI forums. Its a regular occurrence. For anyone that ever has a problem dealing with SSI no matter its their fault or not and most the time it appears to be customer service related. They are then attacked by the SSi loyal.

I assume for anyone with no skin in the game at all who never has been tuned or intends to its a clear pattern. Then again anyone who wants to research Shaun ellis on google this is a normal occurrence from his past with the mustang community. Plenty of threads on SVT and corral.net. None of this is new, it goes back more then a decade. Patterns have not changed at all, its on the net you just have to look for it. There are blown motors pissed customers among other instances. You will also find instances of people that were happy with his tuning. But Things got so bad at one point he was shunned as a mustang tuner and no one wanted anything to do with him. When you have the same complaints going back over a decade over many platforms seems to me its clear :/ . Let me guess the complaints from a decade ago were all haters who had no idea how to work on their cars also.? Guess what that would make a pattern as that is what he claimed years ago also

Tuning is not magic The Ecoboost motor is not a magical motor that requires harry potter to tune it. There are only so many parameters that can be tuned to make a difference on these motors. Any good tuner should have the ability to tune all the parameters. But when Shaun rambles on how hes a tuning wizard and everyone else that attempts to tune an eco is IncompLETe or what ever other stupid nick names he comes up with. It shows his true nature. And history is repeating itself.

Lastly you like SSi tunes and customer service that's Awesome and you can tell people that. But to come in and attempt to discredit the people who have had nothing but problems makes it appear your either working for him as a minion or you have some other agenda. If Mr Ellis's tunes are harry potter level they will speak for themselves and his business will grow with out the need to rebut the negative experience's those people will just miss out it is what it is. With as good as he claims to be and his few loyals think he is it blows my mind he has not been snagged up by Ford or a NHRA top fuel team at this point. I have run shauns tunes and don't get me wrong his tunes were good on my truck and I supported him. It was everything else that came with them that made me leave.

With all of that said I really don't have skin in the game at all as my f150 is gone now, but don't post things like SSI does not talk bad about other tuners he the worst offender of them all.

funmoneypit150

iTrader: (4)

This is actually funny. If you would quit responding with your opinions, this thread would die and go away. Honestly you have convinced me not to get an SSI tune.


Let's see:
1. Google Shawn's name and there is enough info there. It is WAY more than a couple of people complaining. Also you are one that is continuing the drama. Read my comment above.


2. Yep, look in the mirror.


3. Yep, it's the consumer's issue that the tunes didn't work. LOL I have had a lot of performance Mustang's way above a tuned truck and never had any additional maintenance associated with a tune.


It seems that most complaints are about customer service. He may be a good tuner but seems to lack in other areas. I have done a lot of research and won't go into everything I found but it was eye opening.


You might do the guy a favor and let this die but I doubt it. Peace out!

zx12-iowa

Geno. I kind of agree with you in part

Ssi makes very good tunes. We agree and you say so in your post. I have run other ecoboost tunes and in my experience ssi tunes have performed the best for my driving style. I also agree that there is a style that folks may encounter from ssi and their customers. I admit that it kept me from trying the tunes for years and believed folks talking bout Shawn's past and some older google posts. I decided to say what the heck and here I am a guy who has bought several tunes now from ssi and am very satisfied.

Others may like the tunes but not the brand sounds like there are many here who could feel that way which is unfortunate because ssi tunes really are a very good product IMO.

geno51

Again you are 100% correct I had no issue with his 3 tunes I used. and to be fair I was given them for free. when I ran his tunes it was me corey and boosted all getting his latest tunes. let me add I never paid a penny for them. With that said he's far from Harry potter.

I also know the truth with what went down with boosted and corey and warned them both but they were just like his other loyals. I bailed and even posted on the forum I was out you can search it as of tonight it's still there. I am sure he will remove it, look at the first few months of his general section. With all that said I really don't care anymore people reap what they sow. Have fun with ssi your experience it could be awesome and outstanding like quite a few have had but get on the wrong side of his bottle of jack and all hell breaks loose. lastly I recall a phone conversation about 2 years ago with him on a Friday night when I was drinking the cool aid and hung to his every word and he was flat drunk and he said quote "geno I have gone through every single aspect of this ecu and there is not a single ******* thing left on the table anyone that tries to make this truck run better or shift better will blow **** up. I have gone through every file in the ecu 3 times there is nothing left " funny thing about that is it was 2 years ago and a tune called t2 from that point he's released no less then what 8 better ones ? Wow how did that happen Strait harry potter wand spells. and people keep eating it up its the one thing he is good at is getting people to fight for him for free stuff. I was one of the first on this platform but I opened my eyes and bailed