Dealership cannot find TSB, so they ask me!
07-02-2013, 11:50 AM
#1
Opinionated Blowhard
Thread Starter
Dealership cannot find TSB, so they ask me!
So, I took my truck in to have TSB 13-3-3 performed. Long story short, it swallowed some water at the beginning of a 6,000 mile trip while driving in high humidity/rain. A dealer saw it in Columbia, MO and fixed a cylinder five misfire by replacing the plug and coil pack.
So, took the truck in today. Service guy is nice and gets me a rental. He asked about the work, and I explained to him what happened and what was being done. About a half hour later as I'm driving home I get a call. It's the service manager ASKING ME what TSB the repair was under!
Good God! I didn't have it with me so I pulled into a parking lot and told him I would call back. I used my phone to Google the TSBs for 2011 F150s. I found the number in about two minutes and called him back. He said thanks and hung up.
Now, I have heard the horror stories about dealerships. And so far, mine has been good to me. They even comped me a service with new air filter when I complained about the radio repair. But getting a call for me to provide information that they should have in their computer?
So, took the truck in today. Service guy is nice and gets me a rental. He asked about the work, and I explained to him what happened and what was being done. About a half hour later as I'm driving home I get a call. It's the service manager ASKING ME what TSB the repair was under!
Good God! I didn't have it with me so I pulled into a parking lot and told him I would call back. I used my phone to Google the TSBs for 2011 F150s. I found the number in about two minutes and called him back. He said thanks and hung up.Now, I have heard the horror stories about dealerships. And so far, mine has been good to me. They even comped me a service with new air filter when I complained about the radio repair. But getting a call for me to provide information that they should have in their computer?
07-02-2013, 12:23 PM
#2
Senior Member
So, I took my truck in to have TSB 13-3-3 performed. Long story short, it swallowed some water at the beginning of a 6,000 mile trip while driving in high humidity/rain. A dealer saw it in Columbia, MO and fixed a cylinder five misfire by replacing the plug and coil pack.
So, took the truck in today. Service guy is nice and gets me a rental. He asked about the work, and I explained to him what happened and what was being done. About a half hour later as I'm driving home I get a call. It's the service manager ASKING ME what TSB the repair was under! Good God! I didn't have it with me so I pulled into a parking lot and told him I would call back. I used my phone to Google the TSBs for 2011 F150s. I found the number in about two minutes and called him back. He said thanks and hung up.
Now, I have heard the horror stories about dealerships. And so far, mine has been good to me. They even comped me a service with new air filter when I complained about the radio repair. But getting a call for me to provide information that they should have in their computer?
So, took the truck in today. Service guy is nice and gets me a rental. He asked about the work, and I explained to him what happened and what was being done. About a half hour later as I'm driving home I get a call. It's the service manager ASKING ME what TSB the repair was under!
Good God! I didn't have it with me so I pulled into a parking lot and told him I would call back. I used my phone to Google the TSBs for 2011 F150s. I found the number in about two minutes and called him back. He said thanks and hung up.Now, I have heard the horror stories about dealerships. And so far, mine has been good to me. They even comped me a service with new air filter when I complained about the radio repair. But getting a call for me to provide information that they should have in their computer?
07-02-2013, 08:01 PM
#3
Opinionated Blowhard
Thread Starter
Got the phone call. The CAC is replaced! Can't wait to see how this new fix works out. Hopefully no impact on power or mileage.
07-12-2013, 08:11 PM
#5
Opinionated Blowhard
Thread Starter
Update
So far I have not noticed a power drop. My butt dyno doesn't work very well so I didn't expect to really be able to tell. Gas mileage has not suffered. Currently getting 19 mpg in local driving. I get to pull my trailer on a small trip Monday. So I hope to be able to notice any differences. Especially since I just got back from towing it for 6,000 miles.