Class Action Suit for Ecoboost problems?
08-16-2012, 11:48 AM
#102
Senior Member
Jbrowning, you have a scorned view on the customers of Ford products. I'm sure when you started in service, you wanted to make people happy. Now you seem to have the mindset that the problem is the customers fault. Over the years, you have probably dealt with some problem customers, and this has skewed your view on all issues that you come across. The only ones you're eager to help are the easy problems, or known issues that you find in your computer.
I don't really blame you as this happens in all forms of customer service, so I'm not surprised that you have this attitude. Hell, part of your attitude may not be your personality at all, and a byproduct of how Ford treats their dealerships. I'm sure you're not a bad guy, and probably go home and tell customer stories to friends and family for laughs, but legitimate issues in a flawed design shouldnt be laughed at, or downplayed like you seem to indicate. Not everyone has the financial flexibility to take a big loss, especially when they most likely bought a new vehicle to avoid the headaches of breakdowns.
Just you being on the forums tells me you're probably a pro-active service guy for your dealership so you're up to date on what's going on in the Ford community. Or just making people angry at your dealership isn't enough that you need to come to the forums to create more havoc. I'm not really sure with some of your comments. I'm leaning towards the former as I tend to give people the benefit of the doubt.
I don't really blame you as this happens in all forms of customer service, so I'm not surprised that you have this attitude. Hell, part of your attitude may not be your personality at all, and a byproduct of how Ford treats their dealerships. I'm sure you're not a bad guy, and probably go home and tell customer stories to friends and family for laughs, but legitimate issues in a flawed design shouldnt be laughed at, or downplayed like you seem to indicate. Not everyone has the financial flexibility to take a big loss, especially when they most likely bought a new vehicle to avoid the headaches of breakdowns.
Just you being on the forums tells me you're probably a pro-active service guy for your dealership so you're up to date on what's going on in the Ford community. Or just making people angry at your dealership isn't enough that you need to come to the forums to create more havoc. I'm not really sure with some of your comments. I'm leaning towards the former as I tend to give people the benefit of the doubt.
08-16-2012, 12:57 PM
#103
Senior Member
Jbrowning, you have a scorned view on the customers of Ford products. I'm sure when you started in service, you wanted to make people happy. Now you seem to have the mindset that the problem is the customers fault. Over the years, you have probably dealt with some problem customers, and this has skewed your view on all issues that you come across. The only ones you're eager to help are the easy problems, or known issues that you find in your computer.
I don't really blame you as this happens in all forms of customer service, so I'm not surprised that you have this attitude. Hell, part of your attitude may not be your personality at all, and a byproduct of how Ford treats their dealerships. I'm sure you're not a bad guy, and probably go home and tell customer stories to friends and family for laughs, but legitimate issues in a flawed design shouldnt be laughed at, or downplayed like you seem to indicate. Not everyone has the financial flexibility to take a big loss, especially when they most likely bought a new vehicle to avoid the headaches of breakdowns.
Just you being on the forums tells me you're probably a pro-active service guy for your dealership so you're up to date on what's going on in the Ford community. Or just making people angry at your dealership isn't enough that you need to come to the forums to create more havoc. I'm not really sure with some of your comments. I'm leaning towards the former as I tend to give people the benefit of the doubt.
I don't really blame you as this happens in all forms of customer service, so I'm not surprised that you have this attitude. Hell, part of your attitude may not be your personality at all, and a byproduct of how Ford treats their dealerships. I'm sure you're not a bad guy, and probably go home and tell customer stories to friends and family for laughs, but legitimate issues in a flawed design shouldnt be laughed at, or downplayed like you seem to indicate. Not everyone has the financial flexibility to take a big loss, especially when they most likely bought a new vehicle to avoid the headaches of breakdowns.
Just you being on the forums tells me you're probably a pro-active service guy for your dealership so you're up to date on what's going on in the Ford community. Or just making people angry at your dealership isn't enough that you need to come to the forums to create more havoc. I'm not really sure with some of your comments. I'm leaning towards the former as I tend to give people the benefit of the doubt.
Well articulated Hunter, although I agree with Jbrowning about not driving the vehicle if you TRULY feel threatened by the safety of the vehicle but simply put thats the wrong approach.
Makes me wonder how Ford will handle these issues as more of their lineup moves towards this technology?
08-16-2012, 02:08 PM
#105
Senior Member
I do see your point but also disagree with you.
If he is in the same boat I am, selling it or trading it in will not work.. I was $3,000 upside down when I traded my 10 in on my 11. So when I try to sell/trade this truck I am about $8k upside down. I don't know about your financial institution but mine frowns on negative equity..
Some things fell into place at the right time so I was able to buy another vehicle to drive until this is all resolved but had cash not fallen into my lap at the right time I would have to be driving mine. some people just don't have the cash to put with their vehicle to get rid of it..
If he is in the same boat I am, selling it or trading it in will not work.. I was $3,000 upside down when I traded my 10 in on my 11. So when I try to sell/trade this truck I am about $8k upside down. I don't know about your financial institution but mine frowns on negative equity..
Some things fell into place at the right time so I was able to buy another vehicle to drive until this is all resolved but had cash not fallen into my lap at the right time I would have to be driving mine. some people just don't have the cash to put with their vehicle to get rid of it..
08-16-2012, 02:12 PM
#106
Senior Member
jbrowning, you have a scorned view on the customers of ford products.
I am a ford customer. I don't deal with ford customers in a professional capacity on a daily basis. Because of this, the following has no bearing on the topic at hand. I will however address your assertions.
i'm sure when you started in service, you wanted to make people happy. Now you seem to have the mindset that the problem is the customers fault.
I still like making people happy. I enjoy helping people. What I don't enjoy is being blamed for the short comings of a product, where it's obvious that I have no control over it's design or production. But, that's irrelevant, and it happens.
over the years, you have probably dealt with some problem customers, and this has skewed your view on all issues that you come across. The only ones you're eager to help are the easy problems, or known issues that you find in your computer.
No, I enjoy figuring out a hard problem. It's mentally stimulating.
But.........
#1: I am human. If someone is a jerk, i have no desire (or legal obligation) to go out of my way to help them; and i will limit my interaction with them to the bare minimum.
#2: I, along with most service advisors, am paid on 100% commission. That's not a choice, that's reality. To pay my bills, and to keep the dealership in the black, i have to focus on paying customers. I'm not saying that i will ignore a customer with a serious issue, as keeping your customer base happy with is important for your future business. However, i will not dedicate a significant portion of my day to your issue, knowing that i am not going to be paid to do so. That is why the manufacturer has a customer service dept. If i was paid on salary, and wasn't held accountable for production, i would happily do it.
I don't really blame you as this happens in all forms of customer service, so i'm not surprised that you have this attitude. Hell, part of your attitude may not be your personality at all, and a byproduct of how ford treats their dealerships.
I wouldn't know. If I worked at a ford dealership i wouldn't offer my opinion as often as i do.
i'm sure you're not a bad guy, and probably go home and tell customer stories to friends and family for laughs, but legitimate issues in a flawed design shouldnt be laughed at, or downplayed like you seem to indicate.
Not everyone has the financial flexibility to take a big loss, especially when they most likely bought a new vehicle to avoid the headaches of breakdowns.
I wholeheartedly agree.........if we were talking about breakdowns. I drive a new vehicle because i don't have time to work on my own. I have other vehicles that I like to work on as a hobby, but I need a reliable vehicle. However, there is a world of difference between talking about "breakdowns" and talking about "death". You can calculate the risk of breakdowns into your budget, "can you afford it?", "how much will it cost in $$", "what is the opportunity cost of a breakdown?".......... What price do you put on your life? What price do you put on the lives of your children?
........ That's a question only you can answer. For me, it's a no brainer. My ecoboost has never made me question my mortality. If it did, I would attempt to have it fixed, contact ford, and possibly talk to an attorney. I don't have a lot of time though, and going through that process would cost me personally more than just trading the vehicle in and taking the loss. Even if i made far less than I do, if I felt that the vehicle I was driving would endanger my family, i would trade it in and buy a cheaper vehicle. While I may never buy another ford if that were the case, I'm not going to put my family at risk.
just you being on the forums tells me you're probably a pro-active service guy for your dealership so you're up to date on what's going on in the ford community. Or just making people angry at your dealership isn't enough that you need to come to the forums to create more havoc. I'm not really sure with some of your comments. I'm leaning towards the former as i tend to give people the benefit of the doubt.
Just because I refuse to jump on a bandwagon, or that I point out flaws in other posters logic, doesn't mean I am here to create havoc. There's a lot of guys on this forum that have a "case of the shoulds". This "should" be this way, that "should" be that way, I "shouldn't" be treated like this, ford "should" do something more for their customers, etc. While logically many of these "shoulds" are valid, they may not be grounded in reality.
Or....
....Just because you don't like what I say, doesn't mean that what i'm saying is wrong.
I am a ford customer. I don't deal with ford customers in a professional capacity on a daily basis. Because of this, the following has no bearing on the topic at hand. I will however address your assertions.
i'm sure when you started in service, you wanted to make people happy. Now you seem to have the mindset that the problem is the customers fault.
I still like making people happy. I enjoy helping people. What I don't enjoy is being blamed for the short comings of a product, where it's obvious that I have no control over it's design or production. But, that's irrelevant, and it happens.
over the years, you have probably dealt with some problem customers, and this has skewed your view on all issues that you come across. The only ones you're eager to help are the easy problems, or known issues that you find in your computer.
No, I enjoy figuring out a hard problem. It's mentally stimulating.
But.........
#1: I am human. If someone is a jerk, i have no desire (or legal obligation) to go out of my way to help them; and i will limit my interaction with them to the bare minimum.
#2: I, along with most service advisors, am paid on 100% commission. That's not a choice, that's reality. To pay my bills, and to keep the dealership in the black, i have to focus on paying customers. I'm not saying that i will ignore a customer with a serious issue, as keeping your customer base happy with is important for your future business. However, i will not dedicate a significant portion of my day to your issue, knowing that i am not going to be paid to do so. That is why the manufacturer has a customer service dept. If i was paid on salary, and wasn't held accountable for production, i would happily do it.
I don't really blame you as this happens in all forms of customer service, so i'm not surprised that you have this attitude. Hell, part of your attitude may not be your personality at all, and a byproduct of how ford treats their dealerships.
I wouldn't know. If I worked at a ford dealership i wouldn't offer my opinion as often as i do.
i'm sure you're not a bad guy, and probably go home and tell customer stories to friends and family for laughs, but legitimate issues in a flawed design shouldnt be laughed at, or downplayed like you seem to indicate.
Not everyone has the financial flexibility to take a big loss, especially when they most likely bought a new vehicle to avoid the headaches of breakdowns.
I wholeheartedly agree.........if we were talking about breakdowns. I drive a new vehicle because i don't have time to work on my own. I have other vehicles that I like to work on as a hobby, but I need a reliable vehicle. However, there is a world of difference between talking about "breakdowns" and talking about "death". You can calculate the risk of breakdowns into your budget, "can you afford it?", "how much will it cost in $$", "what is the opportunity cost of a breakdown?".......... What price do you put on your life? What price do you put on the lives of your children?
........ That's a question only you can answer. For me, it's a no brainer. My ecoboost has never made me question my mortality. If it did, I would attempt to have it fixed, contact ford, and possibly talk to an attorney. I don't have a lot of time though, and going through that process would cost me personally more than just trading the vehicle in and taking the loss. Even if i made far less than I do, if I felt that the vehicle I was driving would endanger my family, i would trade it in and buy a cheaper vehicle. While I may never buy another ford if that were the case, I'm not going to put my family at risk.
just you being on the forums tells me you're probably a pro-active service guy for your dealership so you're up to date on what's going on in the ford community. Or just making people angry at your dealership isn't enough that you need to come to the forums to create more havoc. I'm not really sure with some of your comments. I'm leaning towards the former as i tend to give people the benefit of the doubt.
Just because I refuse to jump on a bandwagon, or that I point out flaws in other posters logic, doesn't mean I am here to create havoc. There's a lot of guys on this forum that have a "case of the shoulds". This "should" be this way, that "should" be that way, I "shouldn't" be treated like this, ford "should" do something more for their customers, etc. While logically many of these "shoulds" are valid, they may not be grounded in reality.
Or....
....Just because you don't like what I say, doesn't mean that what i'm saying is wrong.
Last edited by Jbrowning22; 08-16-2012 at 02:23 PM.
08-16-2012, 02:22 PM
#107
Senior Member
I do see your point but also disagree with you.
If he is in the same boat I am, selling it or trading it in will not work.. I was $3,000 upside down when I traded my 10 in on my 11. So when I try to sell/trade this truck I am about $8k upside down. I don't know about your financial institution but mine frowns on negative equity..
Some things fell into place at the right time so I was able to buy another vehicle to drive until this is all resolved but had cash not fallen into my lap at the right time I would have to be driving mine. some people just don't have the cash to put with their vehicle to get rid of it..
If he is in the same boat I am, selling it or trading it in will not work.. I was $3,000 upside down when I traded my 10 in on my 11. So when I try to sell/trade this truck I am about $8k upside down. I don't know about your financial institution but mine frowns on negative equity..
Some things fell into place at the right time so I was able to buy another vehicle to drive until this is all resolved but had cash not fallen into my lap at the right time I would have to be driving mine. some people just don't have the cash to put with their vehicle to get rid of it..
I am not a "baller" by any means. I feel that I am good with money, but I'm not rich. All BS aside, since the day I moved out of mommy's house, I've never allowed myself to live without a backup vehicle. Currently I have an old Landcrusier, and a big 6x6 Army truck to fall back on (get's terrible gas mileage), in addition to my wife and I's vehicles. That's just my personal policy, because I accept the fact that "S*** Happens".
This is kind of off topic, but I'm a HUGE advocate of personal responsibility. While I believe that you should hold a company accountable for the reliability of their product, you are still responsible for your own actions. Driving a vehicle that you believe to be unsafe, is no different than driving an old POS with defective brakes.
08-16-2012, 02:31 PM
#108
ford buy back
I don't know laws very state to state but heres my story. I didn't buy a new ecoboost, I bought one that had been reaquired by ford. The vehicle was originally purchased in Mass. The dealer explained hte following to me. If you have the same problem with your truck on 3 or more seperate occasion, the problem keeps occuring and you are not satisfied, then Ford can buy the vehicle back and give you another one. I just bought my truck less then 1 month ago, its a 2011 ecoboost and had less then 23,000 miles on it. I looked at the service records and it had the cat convertor issues that eveyone is talking about. Ford replaced the problem parts and put an additional 12 month, 12,000 warranty on the repaired items. The dealer I bought it from gets it below value and I was able to negotaite 5,000 of the asking price. This is the second one I found like this. The other was a decked out fx4 with less then 7,000 miles on it, but it was out of my price range. See if the dealer will buy it back and then get one one with 5.0. The truck will be repaired and resold to a ford dealer at a ford auction. I have had zero issues with the truck, there are bound to be bad ones when so many are being produced.
08-17-2012, 10:27 AM
#109
Haulin Bass!
That's what scares me US-STIG. If Ford couldn't fix my last truck in the 10+ times I took it in for service I don't get the warm and fuzzies about them fixing it right before reselling it to some other person. I don't know about your state laws, but I had to prove my truck still had issues to an arbitrator. If they were able to fix it after they got it back why didn't they just fix it for me and save themselves a lot more money?
I'm not buying it. I'd never purchase a previous lemon. Good luck with your truck. I hope it works out well for you.
I'm not buying it. I'd never purchase a previous lemon. Good luck with your truck. I hope it works out well for you.
08-17-2012, 10:52 AM
#110
Senior Member
Riccochet, did you end up getting another Ecoboost? If you did, I assume you're doing the exact same driving with the new one, and not experiencing the shuddering/misfiring?