| Mailerdaemon |
08-15-2014 01:02 PM |
I had some issues with my dealer and getting them to flash the truck with the latest updates to fix small things that were obviously wrong but they couldn't always replicate.
It ultimately took skipping over the service writer and speaking to the mechanic foreman. A heart to heart about not being a stupid customer, providing TSB numbers and my extensive research in hard copy and telling what I'm trying to accomplish, and saying let's go for a drive - he ended up saying while they don't normally do it they'll flash it for me at 1/2 hour of labor rate and but not guarantee anything because they didn't do the diagnoses. It worked and the truck has been performing better ever since! It's a pain to have to push so hard but I was always polite and friendly and kept everything documented.
There was always some push to go through the process to enable remote start and the brake controller I installed myself. But it goes a long way to walk in and tell the tech, in a nice way of course, that "look, this is what I need here's how you'd probably do it on the IDS according to the manual ...". The seemed to respect my efforts and again only charged for 1/2 hour of labor. To me that was fair.
I'd still like to make friends with someone who owns an IDS tho. As suggested previously I thought about the clones but I'm leery of messing up my truck.
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