TAO-Chris

The time the order was processed in my system shows 5:21. You have an email that shows earlier. You're right, I'm wrong. The time you placed the order shows different for me. Either way, it wouldn't have been processed due to the time you submitted it. Our website states " If your order is placed after 2 PM EST., the order will not be considered placed until the following business day." I'm not here to argue details like that. I'm attempting to offer a solution, but you don't seem open to it.

I spoke with our customer service team. I was standing behind the girl who answered your inquiry today as she went through her emails attempting to find where you have emailed us regarding your order. Friday late afternoon was the only thing that was found. Am I disputing you sent two? No. I'm stating that the only email we have received from you was sent on late Friday afternoon and was responded to today. That is one business day. Once again, I'm not going to argue whether you sent one email or two. The first you stated you sent Thursday, which apparently we didn't receive. The second you didn't state when you sent it, but I saw an email that was received later Friday afternoon.

Finally, in regards to the amount you're disputing, it is $11.37. That is a shipping insurance charge. You're not being charged additional amounts for shipping, nor expedited shipping. That $11.37 is an *optional* service that we offer to our customers to help expedite the process on the off chance that something is damaged or lost in transit. This means no waiting for FedEx, UPS or whomever to go through their process of damage/loss claims which can take three weeks. If it arrives with a problem and if you purchased insurance, you're taken care of immediately.

You still have not been charged for the product that has not shipped yet and you will not be charged for the product until it ships. I'm sorry that your experience has been negative and I'm sorry I won't have the opportunity to make things right.

I would encourage anyone who does want a good deal on a product to give our company a try. As I said, 99.9% of the time things go great and you save money. On the off chance that something does go wrong... work with us and we'll work with you. You'll find us to be a pretty good group of guys and gals if you give us a chance to make things right. I don't care what the website says... call us. Maybe I'm a little old fashioned, but things get worked out a heck of a lot better when you're hearing an actual person on the other line.

RLXXI

We have already established this, what we haven't established is a time frame for delivery, at this point in time if that BEDTRED is not at my door tomorrow,

CANCEL THE ORDER.

If a bedrug shows up at my door YOU WILL pay for return shipping because that is NOT what I ordered.

This is a farking joke! Y'all keep doing business like this and you WONT have a business much longer.

I'm fed up with your excuses, make something happen.



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RLXXI

No part of this entire transaction could EVER be confused or be placed into the same sentence with the word "Expedited"


6 FULL BUSINESS DAYS TO SIMPLY EMAIL ME THAT YOU HAD TO MELT CHICKEN FEATHERS AND/OR PLASTIC PELETS TO MAKE THE ITEM I ORDERED A REALITY.


On my doorstep tomorrow or you and your company.




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RLXXI

Must be nice to be a part of that niche.

TAO-Chris

Your order has been canceled. The BedTred will not be shipping to you. If you wish to get one sooner and order from another company, please verify the company that you order from has it in stock at their own warehouse. They are on national backorder and won't be shipping out to any retailers or customers until sometime next week. Shipping lead times like this are the exception rather than the norm. Once again, I'm sorry we weren't able to meet your expectations and will strive to do better in the future.

Have a great day!

JaredTanner

It appears to me that Chris did everything in his power to make this right. Maybe someone else dropped the ball earlier, but one thing is for sure, he attempted multiple times to make it right. Its not their fault that the product you ordered is on backorder. Seems to me that some people are just impossible to please. To you Chris, I thank you for showing the initiative to try and resolve the issue. I think it sheds some light on some of the bad reviews that some people give online. The company is genuinely trying to come to an agreement and the consumer has the "the world revolves around me" ideal. Its not always the companies fault. In my case, more than a few times, the manufacturer has the item on backorder. But then, I've never been a "I need it now" kind of person. If it is what I want, and what I have decided on, I am willing to wait to get the best deal I can.

051F

I have a question, on the website does the item show as in stock?

kozal01

iTrader: (2)

This is exactly my take on this after reading the replies here. Company attempting to make right, even though they seemingly never made wrong to begin with but still not enough to please fussy customer. Some people can never be pleased.

JaredTanner

I can't say for certain that there was no wrong to begin with. But it is funny how when they try to make it right they get so "fussy". It's like they say, "It only takes one person to screw in a light bulb. If they just hold it the world will revolve around them."

051F

I agree about company trying to make it right, but if item is listed as in stock, that is false advertisement and op has every right to be upset. I feel for the OP, he feels as the company avoided him and it took a scorch the earth campaign to get them to respond, even though maybe they did respond in a timely fashion. But again, you have the company here trying to make it right, but unfortunately the item is on back order. This brings me back to if the item is listed as in stock. Maybe he would have shopped somewhere else and realized it was on back order everywhere and would have been a little more patient.

I don't think the op should have or continued to blast the company after they established a line of communication. I also find it odd that a company is trying to call the customer a liar, by saying some of the stuff that was said. I would think the company would be like, sorry it was a mistake how can we make it right, instead of you are a liar, we never got the email and the order was processed at this time. That only creates more resentment. I think the issues are on both sides of the fence and unfortunately neither side benefited.