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5 Star Tuning, SCT tuner and SCT

 
Old 01-04-2014, 03:50 PM
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Thumbs up 5 Star Tuning, SCT tuner and SCT

I bought the X3 from Mike at 5 star tuning. The customer service was fast, friendly and he was very patient answering all of my questions. The product itself shipped fast and was received in excellent condition.
I also ordered the 5 custom tunes along with the 3 preloaded tunes that came with the device.

Last night I went to install a custom tune and it came back download failed. When I tried to bring it back to stock, that also failed. Truck would not start and was dead in the water. I emailed Mike and contacted Tech support at SCT (it was later in the evening 7pm ish)... Although after hours Mike was in constant email contact with me and telephone contact with his rep from SCT. The tech support @ SCT was also outstanding (David J)... he spent over an hour and a half on the phone with me while trying different things to get my truck to accept the download, sending info to the SCT engineers to create a recovery stock file for my truck, even remotely accessing my PC to pull info from the device and ultimately reloading the entire software package onto the handset. Finally, the truck was loaded back to stock and it ran again. Today, being precautious, I asked Mike to resend the tunes I ordered ( in case one became corrupt in the email transfer, or in my downloading procedure) which he did without any questions asked. Today, the truck accepted the custom tune, started and ran as I expected. Due to weather I am not going to see how it reacts driving but I feel very confident in the situation now. I am guessing after researching this situation that its quite possible I had a corrupt stock file to start with which created the issues. In the end it all worked out.
I give AMAZING props to Mike at 5 star and the guys at SCT for their diligence, above and beyond actions (on a weekend night no less) and dedication to customer service.
5 star will be recommended to all my friends without hesitation!!

Dave,
Chicago, Illinois
2011 F-150 XLT 3.5L EB
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Old 01-04-2014, 04:03 PM
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thanks Dave.... sorry for your issues and thanks for your patience yesterday. some times cheaper is not better.. stay warm in Chi town and happy motoring.. go's to show you that your not alone IF there are issues.
Life sometimes is how you react to it...
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Custom Tuning for F-E-Series Engines 6.8L V10 / 5.4L V8 / 4.6L V8 / 6.2L V8 / 5.0L V8 / 3.7L V6 / 3.5L V6 / 3.5L EB / 2.7L EB / 2.0L EB and more!
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www.5startuning.com email me here:[email protected] 843-536-1244
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Old 01-04-2014, 10:33 PM
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Good review to hear. Will be ordering from them in the future.
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Old 02-06-2019, 08:10 PM
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I pm'd you
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