Not looking forward to this endeavor.....
10-25-2010, 01:10 AM
#21
Code 7, read the thread again. His tranny went out on the way to the Dealership, and the service adviser quoted the price. He got another quote from a tranny shop for about the same price.
Now, about the quote and you calling them liars and theves. Maybe you'll learn something today. The dealership quotes 'by the book'. Which means if it states in their books that a tranny job takes 9 hours, they charge you for 9 hours for all work outlined in the service book. Now, whether or not it takes them an actual 4 hours, or 14 hours they charge you and get paid for 9 hours. Any additional work that may need done, or you give them permission to do while under there is booked-out and charged to you in the same manner. A good mechanic will almost certainly do it faster than the service book calls for, but you still have the rookies who tackle something for the first time who will fill out the time slot.
It's a system setup and designed to make billing the customer fair and equal everywhere. That way John in Ohio doesn't get billed $3000 for the same work that Bill got charged $1400 for in California simply because the dealer ship in Ohio had a slower worker.
Now, about the quote and you calling them liars and theves. Maybe you'll learn something today. The dealership quotes 'by the book'. Which means if it states in their books that a tranny job takes 9 hours, they charge you for 9 hours for all work outlined in the service book. Now, whether or not it takes them an actual 4 hours, or 14 hours they charge you and get paid for 9 hours. Any additional work that may need done, or you give them permission to do while under there is booked-out and charged to you in the same manner. A good mechanic will almost certainly do it faster than the service book calls for, but you still have the rookies who tackle something for the first time who will fill out the time slot.
It's a system setup and designed to make billing the customer fair and equal everywhere. That way John in Ohio doesn't get billed $3000 for the same work that Bill got charged $1400 for in California simply because the dealer ship in Ohio had a slower worker.
10-25-2010, 03:37 AM
#22
Code 7, read the thread again. His tranny went out on the way to the Dealership, and the service adviser quoted the price. He got another quote from a tranny shop for about the same price.
Now, about the quote and you calling them liars and theves. Maybe you'll learn something today. The dealership quotes 'by the book'. Which means if it states in their books that a tranny job takes 9 hours, they charge you for 9 hours for all work outlined in the service book. Now, whether or not it takes them an actual 4 hours, or 14 hours they charge you and get paid for 9 hours. Any additional work that may need done, or you give them permission to do while under there is booked-out and charged to you in the same manner. A good mechanic will almost certainly do it faster than the service book calls for, but you still have the rookies who tackle something for the first time who will fill out the time slot.
It's a system setup and designed to make billing the customer fair and equal everywhere. That way John in Ohio doesn't get billed $3000 for the same work that Bill got charged $1400 for in California simply because the dealer ship in Ohio had a slower worker.
Now, about the quote and you calling them liars and theves. Maybe you'll learn something today. The dealership quotes 'by the book'. Which means if it states in their books that a tranny job takes 9 hours, they charge you for 9 hours for all work outlined in the service book. Now, whether or not it takes them an actual 4 hours, or 14 hours they charge you and get paid for 9 hours. Any additional work that may need done, or you give them permission to do while under there is booked-out and charged to you in the same manner. A good mechanic will almost certainly do it faster than the service book calls for, but you still have the rookies who tackle something for the first time who will fill out the time slot.
It's a system setup and designed to make billing the customer fair and equal everywhere. That way John in Ohio doesn't get billed $3000 for the same work that Bill got charged $1400 for in California simply because the dealer ship in Ohio had a slower worker.
i spent a good deal of my life working in dealerships so I know the system inside and out, believe me. Does the dealership use the Warranty time for customer pay? I think you know the answer to that. There are times the customer pay may be 3 times what warranty time is. Warranty is SUPPOSED to be from actual time studies, as is customer pay. Why the insane difference in time? I think you ALSO know the answer to that. The mechanic gets screwed on warranty and the customer gets screwed on customer pay. Clear and simple. I watched as a tranny guy pulled the DS and pulled the tranny back to run the engine on a Caprice my wife drove quite a few years ago to see if the rebuilt convertor they installed was bad. (it was) It took him between 10 and 15 minutes to have the engine running without the trans. I stand by what I said about that price and time being insane. And that's from the INSIDE looking out, not the reverse. At an average of $100.+ an hour today, the times ought to be closer to what it actually takes the average mechanic. The aftermarket books (Non-warranty) are definitely slanted toward the shop because otherwise the shops wouldn't buy them.
10-25-2010, 04:48 AM
#23
......all dealerships are crooked....nuff said... if i had a flexplate back... i would take the ds out...slide the trans and transfer back... throw on a new plate...and go with it... if the plate wasnt cracked.. or loose i would button it all back up and ship it to a transmission shop....... not a dealership ever
10-25-2010, 06:25 AM
#24
LOL, ok, fair enough, it wasn't a tranny, but the flex plate. However, the main point I was talking to you about is the price quoted by the dealer. It doesn't matter what's wrong, he was quoted a price and you belly ached about it.
As a matter of Warranty vs Customer pay. The customer pays for that warranty as part of the price of the vehicle. Make no illusion that the warranty is "free", you pay for it, it's built into the cost. Whether or not the mechanic sees the same pay from either is an internal issue with the dealer, not with the customer.
As a matter of Warranty vs Customer pay. The customer pays for that warranty as part of the price of the vehicle. Make no illusion that the warranty is "free", you pay for it, it's built into the cost. Whether or not the mechanic sees the same pay from either is an internal issue with the dealer, not with the customer.
10-25-2010, 07:32 AM
#25
Senior Member
World English Dictionary
tact (tækt)
— n 1. a sense of what is fitting and considerate in dealing with others, so as to avoid giving offence or to win good will; discretion
Just sayin.......
tact (tækt)
— n 1. a sense of what is fitting and considerate in dealing with others, so as to avoid giving offence or to win good will; discretionJust sayin.......
10-26-2010, 02:44 AM
#26
LOL, ok, fair enough, it wasn't a tranny, but the flex plate. However, the main point I was talking to you about is the price quoted by the dealer. It doesn't matter what's wrong, he was quoted a price and you belly ached about it.
As a matter of Warranty vs Customer pay. The customer pays for that warranty as part of the price of the vehicle. Make no illusion that the warranty is "free", you pay for it, it's built into the cost. Whether or not the mechanic sees the same pay from either is an internal issue with the dealer, not with the customer.
As a matter of Warranty vs Customer pay. The customer pays for that warranty as part of the price of the vehicle. Make no illusion that the warranty is "free", you pay for it, it's built into the cost. Whether or not the mechanic sees the same pay from either is an internal issue with the dealer, not with the customer.
10-26-2010, 05:32 AM
#28
word
10-26-2010, 10:59 AM
#29
'08f150stx
So I just talked with the service advisor. Apparently the flex plate is destroyed. NOW the dilemma for me is do I pay the $1000 parts and labor to have the flex plate replaced and HOPE there is nothing else wrong with the tranny? (if the tranny is still bad, then I have to pay for the labor for tranny removal again at 8 hrs of $90/hr.) Or do I just go with a tranny rebuild At a price of $2400 of parts and labor? 
10-26-2010, 11:46 PM
#30
