88rxn/a

so i just got off the phone with the supervisor. he is going to let the warranty stay in effect even though i cut the wires. i should have pressed for a NEW kit because i still feel this is not right. i know one thing, if i have ANY problems with them at all. im sending them right back. who wants a hacked harness on there vehicle? esp. if i ever had to sell it.
at first they were only going to send me a new harness but i told him i had to cut both sides in order for it to work.then he said they cant warranty it. i told him thats the MAIN reason i bought the kit from them. he must have talked to his boss to "make and exception" and they approved it. the notes will be on my invoice and a email will be sent to me so i may have a copy also.
and for future refference, they will pay for return shipping if you have any problems with the lights. i figured i would have to pay and WAIT another 2 weeks.
but, i guess this will work and i might have to claim to have problems in the future becuase i dont think i should have to worry if the lights are suddenly going to die on me.

ryanroma

I got the top of the line kit and I can honestly say it's the best HID kit I've seen for under $100. Plenty of people I know have cheap kits and they flicker and make all kinds of interference, and while I did pay $83 shipped for my kit from DDM because I got the slim digital ballasts, HI/LO, and 55W, I have had NO problems whatsoever from them in the week or so I've had them. I even left them on one day after I killed the truck in the morning to run to school, came back 8 hours later, and the battery wasn't dead or near it I don't think because my truck started right up. Even though they did ship my stuff slow it was worth the wait, and I would recommend them any day. Sorry about your bad experience, I'm sure they'll get things sorted out for you.

F15022

That sucks man! I don't even know what to say. I just put my DDM kit in last week and I'm very pleased with it. But just a note on the sticky pads.........don't rely on them, mine came off after about 4 days. I cleaned where I put them really good and everything. I've just got my ballast zip tied up to where they won't hang down. Still don't know what to do with them

mmalcolm24

Thats weird man I have never had an issue with a set of DDM lighst that I have ordered from them. Well one bad bulb but they replaced it for me no questions asked. Probably ordered areound 30 kits now.

k.chaloux

i had a problem with DDM as well, it was for motorcycle HID's but still. i tried to contact them and tell them the problem and after i said i wanted to return them they stopped replying to emails and putting me on hold for over 25 mins where i just decided to hang up after listening to the music while watching tv. when i sent an email to them a week or so later informing them that i was contacting te better business bureau they replied within 5 minutes with a return shipping label and rather long apology. i still reported them.

Flub781

So i just got my order in today from ddm tuning and low and behold... the hi beam connection is both male fittings on mine also...what the F**k are they doing...I didn't have time to splice them together so i just plugged everything up and ran it without the hi beams...

88rxn/a

what ever you do...DO NOT cut them. it "voids" the warranty call them monday, they will send you new stuff.