4wheelparts and bilstein shocks
#1
4wheelparts and bilstein shocks
I purchased bilstein 5100 shocks from 4wheelparts for $ 459.00,the guy I talked to said you can level the front end with them,so thats what I went with.He also said they do not make bilstein hd for the front coilovers on my 2007 4wd.Well I received my shocks today and they are the bilstein hd.The invoice that came with the shocks clearly states 5100 series.I called customer service and was told to return them and for $ 70 more dollars they will send me the 5100,or I can return them and receive a refund minus a restocking fee.Salt in the wound.I wish I would have bought elsewhere.I feel like I have been screwed.Tommorrow I will try to contact someone higher up at 4wheelparts.If I keep the hd"s what will the ride quality be like compared to the 5100's ? Thanks
Mike
Mike
#2
Senior Member
Next time you call, tell them you're gonna have you credit card company charge it back if they won't give you the restocking fee (since it is not what you ordered).
#3
Senior Member
I purchased bilstein 5100 shocks from 4wheelparts for $ 459.00,the guy I talked to said you can level the front end with them,so thats what I went with.He also said they do not make bilstein hd for the front coilovers on my 2007 4wd.Well I received my shocks today and they are the bilstein hd.The invoice that came with the shocks clearly states 5100 series.I called customer service and was told to return them and for $ 70 more dollars they will send me the 5100,or I can return them and receive a refund minus a restocking fee.Salt in the wound.I wish I would have bought elsewhere.I feel like I have been screwed.Tommorrow I will try to contact someone higher up at 4wheelparts.If I keep the hd"s what will the ride quality be like compared to the 5100's ? Thanks
Mike
Mike
#4
I am going to call tommorrow and hopefully talk to a supervisor.When I called to order they answered right away,but tonight trying to get through to customer service took forever.The way I was treated by them on the phone tonight,I am a little leary about sending them back,I might end up with nothing.If I was a lot closer I would just take a ride on over.If I do not get satisfaction tommorrow,I will contact credit card company and file a complaint with the bbb.They did not even attempt to make it right,and were downright rude.My invoice states 5100's.After checking other places on the net I could have gotten hd's 60 to 70 dollars less.
Mike
Mike