So long time lurker on this forum, however this is my first post. Let me start by saying I’ve owned numerous Ford trucks over the years ‘99 F250 diesel, ‘04 F150, ‘08 F250 diesel and my current rig a 2013 F150 Platinum, Eco boost.

I came home from a trip, with the truck parked in long term parking at an airport and found that someone had stolen my resonator off the truck, thinking it was the catalytic converter. Called the dealership and asked them if they could fix it, it also needed an oil change so this could be easy I think. No problem they say. Well when they look over the truck they find a blown turbo. Ok, here is where the fun begins.

Truck is out of warranty with 85,000 on it, so is going to cost a lot to get it fixed. That is fine, I get it, I will pay. However here is my issue with this whole mess. The amount of time it took to get parts for this boggled my mind. The turbo was a week, the resonator was two weeks. I’ve read other posts saying how long it took to get turbos, but it sounded like those times were shortened in some other posts. In the future I won’t put a Ford resonator back on, I will just take it to a muffler shop. However, Ford’s lack of parts across the country gives me pause. How in the future am I suppose to buy a Ford knowing they don’t have the parts to fix their own trucks in a timely manner? A warranty is fine, but without the part to fix the stupid truck if it is broken, the warranty is worthless.

This break has me thinking about a new truck, I was hopeful to get many more miles out of it, but at this point, who knows. Not going to buy a truck from a company that has no parts inventory. Has anyone else ran into extra long times to get parts, are the other makers any better if so? The kicker was the service rep telling me that he doesn’t even drive a Ford, he drives a Dodge. Oh, okay...

 

The only think I can suggest is research other manufactures.
Found out what parts rarely fail, big hard parts.

Then call up the parts department to ask how much this part costs. They will tell you they will order it and it will arrive <insert timeline here>.
Don't forget to ask them for the part from a 7 year older model then current day.

Also, I was at the dealership this weekend for an oil change. While waiting for my friend to pick me up a chatty sales associate and I were talking.
Some here in the conversation he was telling me how far he lives (down the highway a ways) and the fuel mileage of his Dodge Eco diesel.
Sometimes people are smart and need a job. Imagine this dude has been a service writing for several years and found himself needing a job and Ford was hiring.

Try not to be too quick to judge on lack of parts and the service person.

I understand your frustration.
I went into a Honda motorcycle store for a common part, o-ring for an oil filter cover on a super common dirt bike. Granted that model bike is not sold today, but there are a lot of them around. Sales dude tells me he'll have it Thursday (about the 3rd day, day 1 is today if I order in time). Okay, 3 days is reasonable but to not stock a common part? How much space do 25 o-rings take up?
I didn't decide to quit riding my Honda dirt bike.

 

Hilarious.

I had a 2017 F250 with the 6.7 power stroke a couple of years ago. I had only had the truck for a few months when the check engine light came on, so of course I took it in to be checked out.

Turned out something was faulty with my DEF pump and it needed a repair. Not only did it need a new pump, but it also needed a new harness for the pump which took a full month to arrive....

The silver lining is that Ford gave me a brand new F-150 off the lot to drive for that month and I happened to be moving in that timeframe, so I never had to scratch up my new lariat when moving.

 

OP i feel your pain(i work in a ford dealer parts dept)...we get just as frustrated as you, it does happen. There are channels we can try to get the part faster(other dealers, emergency ordering it) but sometimes it is just a waiting game

 

Out of curiosity, would you mind sharing what the repair cost you?

 

Sure the total is 3709.24... I will list the total number of things addressed after I pick it up today. The money stings, the time is a killer. I traded the ‘08 in with 30,000 on it because of 4 trips into shop in a span of 8 weeks. If this truck continues to go down hill I will have to look at other makers as it seems Ford aren’t built for the long haul anymore. Regret selling the ‘99, that was a good truck.

 

You didn't notice a blown turbo? When my turbo BOV wasn't functioning properly and the truck limited the amount of boost due to an underboost condition (what a blown turbo would ultimately do), there was a DEFINITE difference in truck performance..... Even with the underboost condition and it wasn't limiting the turbo, there was a difference.

 

Nope, didn’t notice it. Feel silly now. No flags anywhere as far as the engine went and no check engine light. The tech said I would have gotten a flag soon because of oil being sprayed into the combustion area and something to do with fuel injectors. Only noticed a slight drop in mpg and an oil leak, which they traced to the turbo. Driving it home engine sounds different, but could be the new resonator.

Just drove it home, man it drives nice. Going to keep it for a while longer, but going to start research on other trucks. After my experience with the POS ‘08, it seems like one thing leads to another, if that is the case I will trade it in on something else.

 

What was wrong with the ‘08?

 

Been a while now but it started having numerous issues. That was the 6.4 engine I believe. I limped it in to the dealership twice and got it towed in twice. Once was a mis-fire that messed up the timing another was a bad injector, can’t remember the other two. Bottom line was according to the tech who had seen this before he claimed, next would be the injector pump. Warranty was coming up on it, it was keeping me up at night, the trend was bad, I traded it in.