Truck is going in this afternoon, progress thread
10-12-2013, 03:34 PM
#171
Beer Gut Extraordinaire
Thread Starter
The following users liked this post:
rdkev (10-12-2013)
10-15-2013, 02:04 PM
#173
Senior Member
Hey HardCore,,, we are watching man!! We have your back just incase Ford dealer tries to send you to another country to get rid of the monkey wrench in Fords tool box!!! We need you to check in before we issue a APB BOLO for you safety!!!
10-15-2013, 03:08 PM
#174
Beer Gut Extraordinaire
Thread Starter
UPDATE!!
I got a call over lunch by my service advisor of choice. He said they have isolated the steering rattle to the rack itself. It will be done within warranty, and then they will do an alignment after they replace the steering rack. Truck should be ready by tomorrow. So it looks like as long as the truck stays fixed this scenario will have a happy outcome!
For those who are interested, the only thing Ford Canada did for me was make the repair process a little more difficult by "flagging" my warranty, apparently telling the dealer they had to make sure that the leveling kit is not causing the problem. So that was pretty much an extra day, plus the weekend. This was pretty much my dealer and excellent service advisor.
I got a call over lunch by my service advisor of choice. He said they have isolated the steering rattle to the rack itself. It will be done within warranty, and then they will do an alignment after they replace the steering rack. Truck should be ready by tomorrow. So it looks like as long as the truck stays fixed this scenario will have a happy outcome!
For those who are interested, the only thing Ford Canada did for me was make the repair process a little more difficult by "flagging" my warranty, apparently telling the dealer they had to make sure that the leveling kit is not causing the problem. So that was pretty much an extra day, plus the weekend. This was pretty much my dealer and excellent service advisor.
10-15-2013, 03:15 PM
#175
Senior Member
UPDATE!!
I got a call over lunch by my service advisor of choice. He said they have isolated the steering rattle to the rack itself. It will be done within warranty, and then they will do an alignment after they replace the steering rack. Truck should be ready by tomorrow. So it looks like as long as the truck stays fixed this scenario will have a happy outcome!
For those who are interested, the only thing Ford Canada did for me was make the repair process a little more difficult by "flagging" my warranty, apparently telling the dealer they had to make sure that the leveling kit is not causing the problem. So that was pretty much an extra day, plus the weekend. This was pretty much my dealer and excellent service advisor.
I got a call over lunch by my service advisor of choice. He said they have isolated the steering rattle to the rack itself. It will be done within warranty, and then they will do an alignment after they replace the steering rack. Truck should be ready by tomorrow. So it looks like as long as the truck stays fixed this scenario will have a happy outcome!
For those who are interested, the only thing Ford Canada did for me was make the repair process a little more difficult by "flagging" my warranty, apparently telling the dealer they had to make sure that the leveling kit is not causing the problem. So that was pretty much an extra day, plus the weekend. This was pretty much my dealer and excellent service advisor.
10-15-2013, 03:16 PM
#176
Senior Member
Good to hear it's getting fixed, Ford Canada is useless I wouldn't involve them in a good crap. Mine goes back in on the 28th for the click in reverse and the newest sync update as my radio has been doing odd stuff since I got it, black screen, screen shut off, phone disconnects and so on. Did you take yours to universal?
10-15-2013, 03:32 PM
#177
Beer Gut Extraordinaire
Thread Starter
Good to hear it's getting fixed, Ford Canada is useless I wouldn't involve them in a good crap. Mine goes back in on the 28th for the click in reverse and the newest sync update as my radio has been doing odd stuff since I got it, black screen, screen shut off, phone disconnects and so on. Did you take yours to universal?
10-15-2013, 03:48 PM
#179
Senior Member
Called spoke to him told him Eric he said not familiar do you have a last name I said no he is from De Winton, he said get too many customer to remember without last name LOL. Booked in for Monday, lets see if I get it fixed better than other dealer. Also getting new sync update done have a few issues with sync
10-15-2013, 04:45 PM
#180
Beer Gut Extraordinaire
Thread Starter
Called spoke to him told him Eric he said not familiar do you have a last name I said no he is from De Winton, he said get too many customer to remember without last name LOL. Booked in for Monday, lets see if I get it fixed better than other dealer. Also getting new sync update done have a few issues with sync
good guy to deal with though, wouldn't take my service business to anyone at that dealer other than him.