Truck is going in this afternoon, progress thread
#122
Brodozin' through life
iTrader: (3)
Hardcore, hope everything gets worked out for your truck. I'm also under 21 so I can't get a rental for when they need to keep my truck over night for a super hard shift from 1-2. I hope I have no more problems with this truck! If I do it's gonna be gone!
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rdkev (10-10-2013)
#123
Beer Gut Extraordinaire
Thread Starter
I did.... a dealer denied my warantee claim because of the color of my mirror reflectors. Ford warantees indeed suck.
Hardcore, hope everything gets worked out for your truck. I'm also under 21 so I can't get a rental for when they need to keep my truck over night for a super hard shift from 1-2. I hope I have no more problems with this truck! If I do it's gonna be gone!
Hardcore, hope everything gets worked out for your truck. I'm also under 21 so I can't get a rental for when they need to keep my truck over night for a super hard shift from 1-2. I hope I have no more problems with this truck! If I do it's gonna be gone!
Still haven't gotten a call this morning from either my dealer or CSM. I'll wait until lunch, then give Tracy a call to touch base.
#124
Keep us updated, and whatever you do, DO NOT let this one go. Fight tooth and nail to get it fixed... It just isn't right to let them "get away" with it.
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Grandpa's Grocery Getter (10-10-2013)
#125
Beer Gut Extraordinaire
Thread Starter
I won't back down. Gonna stand my ground, won't be turned around. Gonna keep this Ford from draggin' me down, and I won't back down.
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Grandpa's Grocery Getter (10-10-2013)
#126
Good to hear. I didn't read through the ENTIRE thread but if you haven't already try contacting the Canadian ford customer service rep on here... They will escalate it for you and that should get it taken care of. Good luck.
#127
Beer Gut Extraordinaire
Thread Starter
I am currently "talking" to Tracy at FoMoCo Canada. Haven't touched base with her yet today. I plan to do so once my last class is over.
#128
Senior Member
if you need a great rep I'll give you her # and ext.......she delt with my service manager at my dealership......
with all the Mod's I done there wasn't any issue's thought there might be when she was talking about the tires, but it went smoothly and fast 4 days in and out and you saw the list they did....
Im here for you Bro...just let me know
Grant
#129
Beer Gut Extraordinaire
Thread Starter
I was dealing with Ford service Canada and actually the person I was dealing with who was fantastic was calling me from Florida her name is Jacqueline
if you need a great rep I'll give you her # and ext.......she delt with my service manager at my dealership......
with all the Mod's I done there wasn't any issue's thought there might be when she was talking about the tires, but it went smoothly and fast 4 days in and out and you saw the list they did....
Im here for you Bro...just let me know
Grant
if you need a great rep I'll give you her # and ext.......she delt with my service manager at my dealership......
with all the Mod's I done there wasn't any issue's thought there might be when she was talking about the tires, but it went smoothly and fast 4 days in and out and you saw the list they did....
Im here for you Bro...just let me know
Grant
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Grandpa's Grocery Getter (10-10-2013)
#130
Beer Gut Extraordinaire
Thread Starter
***UPDATE***
Left my service advisor a voicemail about 30 minutes ago. Took back my words "Take as long as you need" and put a bit of a push on things. He phoned me back 10 minutes later and said they have been working on the truck all day, and have "found" the rear end noise (duh..). He said he has a new driveshaft en route. Never said anything about a TSB. I have my doubts that that will fix it, as I believe Grant (GGG) had a new driveshaft installed on the truck and it was still making the noise. But I will let them diagnose it themselves and let them do their thing. They will be able to tell if the truck still makes the noise or not. At least I will be able to tell!
He told me that they have not been able to find the noise in the front end, and don't know whether it's the steering rack or otherwise. At this point I am letting them figure it out for themselves. He never mentioned the leveling struts, so right now It's looking good.
The rest of the issues have been corrected such as the rear plug, speaker etc.
I'm not sure if it was his wording that made me feel more positive, or if things are actually looking good. He told me that the truck will be ready tomorrow. Haven't talked to the CSM yet today. One part of me thinks that she has been railing into the dealer behind the scenes to get **** done, but another part of me thinks there's no influence and it's actually just a good dealer. Stay tuned, you guys know as much as I do at this point. I am glad things seem positive. Keep up whatever it is you are doing, Ford. I really want to be able to give a positive outcome in this thread! I know for sure that tomorrow will not be the end of the story though.
Thanks everyone for the support so far, keep on supporting!
Left my service advisor a voicemail about 30 minutes ago. Took back my words "Take as long as you need" and put a bit of a push on things. He phoned me back 10 minutes later and said they have been working on the truck all day, and have "found" the rear end noise (duh..). He said he has a new driveshaft en route. Never said anything about a TSB. I have my doubts that that will fix it, as I believe Grant (GGG) had a new driveshaft installed on the truck and it was still making the noise. But I will let them diagnose it themselves and let them do their thing. They will be able to tell if the truck still makes the noise or not. At least I will be able to tell!
He told me that they have not been able to find the noise in the front end, and don't know whether it's the steering rack or otherwise. At this point I am letting them figure it out for themselves. He never mentioned the leveling struts, so right now It's looking good.
The rest of the issues have been corrected such as the rear plug, speaker etc.
I'm not sure if it was his wording that made me feel more positive, or if things are actually looking good. He told me that the truck will be ready tomorrow. Haven't talked to the CSM yet today. One part of me thinks that she has been railing into the dealer behind the scenes to get **** done, but another part of me thinks there's no influence and it's actually just a good dealer. Stay tuned, you guys know as much as I do at this point. I am glad things seem positive. Keep up whatever it is you are doing, Ford. I really want to be able to give a positive outcome in this thread! I know for sure that tomorrow will not be the end of the story though.
Thanks everyone for the support so far, keep on supporting!