Hi,

I have a 2013 FX4 with Sync and MFT.

First issue is that when I try to run a Vehicle Health Report it says I need to hit 200 miles. I have run a health report last year just fine. I tried unplugging my Allstate device from the OBDII and still doesn't work. All settings and profile is updated on the sync account website.

Second issue is when I try to install the sync/MFT update from my flash drive it doesn't work. I've tried taking the "auto install" file out of the EA5T folder and making it separate from that folder. When I do that it starts updating and the fails on 2/2 saying an install file is incorrect. If I do not move the auto install file out of the folder it just doesn't notice the flash drive or that there's an update.

What gives? Any help is appreciated.

 

Hey King216,

I can help! You did the correct thing in removing the device you have in the OBD port. After you complete that, you should pull the e-brake and try to run the report again.

For the update, you should have 3 items on the root directory of the USB. Two files (autoinstall.lst & DONTIND.msa) and a folder name SyncMyRide. There are about 20 files inside of that folder. Is this what you see on your USB?

Shaay

 

I took out the Allstate device before starting the truck and the Vehicle Health Report worked perfectly. I kept unplugging it after starting the truck and that was the issue.

As for the Sync update, I dragged those two files out of the folder, and also realized that the folder was titled EA5T something instead if SyncMyRide. However, the update still fails right away at 2/2 and says the update file is incorrect or something.

 

Try reformatting the USB (make sure it's FAT32) and download the update again. SYNC will not recognize the update if it's not loaded correctly.

Keep me posted.

Shaay

 

I have reformatted this card multiple times thinking that was the issue. It's a 4GB card that is FAT32 with the auto install then the other file and then the folder.

 

Ok, King216. How many items do you have inside of the SyncMyRide folder?

Shaay

 

There are 20 in there after pulling the other two outside of the folder

 

Does it download with all items inside of the SyncMyRide folder every time you try to get a new copy of the update?

Shaay

 

Yes, all 22 files are in the folder and the folder is called like EA5T-something....., not SyncMyRide.

 

What web browser are you using?

Shaay