Wish I could say the same, and being new to using (coming from American muscle from my previous 8 stangs) it's definitely not giving a good first impression.

 

I gotta ask, Did you contact Kevin at AS, what did he say. This may all be in vein if you never called AS, to deal with it. Stage3 does sell these items but a lot of what they sell ships from the Manufacturer not Stage3 and that is why RMAs are hard to get moving, and they only do them when they have too.

IMHO, not saying anything bad here, but did you research your purchase before hand or pulled the trigger than researched?

 

The autospring kit is far superior to the daystar rubber plastic puck. If you can't follow the instructions and the hundreds of levelling kit install videos and threads then I doubt you can do the work. It's a levelling kit not too intense to figure out.

Why start a ruckus of their service. You ordered the wrong part in your mind. So don't blame that on them.

 

Damn, no love for a new member here. I hope you get things settled. Give them a chance to make it right. I'm sure they'll do what is right if you're simply dissatisfied with a product and it hasn't been installed.

To be fair, I have run into situations where I thoroughly research something I want, I buy it, then it isn't exactly the item I wanted or there is some innocuous detail which doesn't suit my taste or need etc. As a paying customer, I have the right to change my mind but I also have to be patient and willing to work through the process of receiving an RMA and subsequent return/exchange/refund.

If it were me in your situation and it is as simple as you described it, I'd give them a day or two and then escalate. Good luck.

 

X2
I prefer Autospring over Daystar. I've ran Autosprings on my last 3 trucks and never had any issues. I know people that have had issues with poly spacers.

 

I've personally spent thousands with them and had nothing but great service.

 

I bought a lot from American muscle, upr, and rpm outlet(before it went to ****), and never had an issue when I had my mustang, with the exception of a catback slp exhaust not having the couplers with it. Since I've had my trucks, I've bought from real truck and stage 3, and got the same great service from both. Working in retail isn't easy, and you can't please every customer, but I can almost guarantee that it's a lack of communication more than them not wanting to help you. I understand your frustration, I would be pissy too, but the company does have a good reputation, and my personal experiences have been positive, so just don't let one bad experience ruin your opinion on them. We ALL f**k up every now and then.

 

I've had 3 separate orders, SCTX4 tuner, Borla exhaust, and their Raptor style grille lights. Zero problems, everything received within 3 days, and even BSed awhile with the guy that took my orders. I think they're a real upfront outfit. If/when I need something they sell, they'll have more of my money.

 

What is an "RMA" you speak of ?

 

Sounds like it would be easier to do more research on the parts your buying instead of just buying it then not liking it after you get it and then having to mess around with a RMA?