Please Help!
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Junior Member
Joined: Jun 2013
Posts: 17
Likes: 6
From: Kimberley BC Canada
Please Help!
This is a bit of a long story, but I need any advice I can get. I had started a thread earlier about buying a new truck and getting it with less than half a tank of gas.
Well, Im not so disappointed about the lack of fill up for delivery anymore as something else has come to my attention. When I went to the dealer originally, I had 3 prerequisites for the truck I was looking for: Fx4, Leather, Nav system. As we went down the line up, the salesman showed me each truck that met my requirements. When we got to the truck that I ended up buying, he confirmed it had leather and nav. After I made my final offer, I was called the next day, being told we had a deal. I leave work early to get in before 5, just to find out the sales manager went home early, despite me making a late day appointment earlier that day. The next day I went in again, and they revoked the deal saying they cant go that low because of some financing tier system that upped my finance rate from 4.9 to 8.9. I walked out. They chased me down and said they would pay a $500 deposit to get me back to 4.9%, but take out the spray in box liner. I counter offered that we split the cost of the liner. After paperwork, I realized that they had added $1000 to the MSRP. I was told that was the last deal the sales manager had made. In a sense that is true, since the salesman called me and told me my final offer of $1000 less plus box liner was approved. Also my mistake for not quadruple checking the numbers. So not much I can do about that, and I accept that. The problem I have now, is the truck I bought does not have navigation. I looked in the manual and it mentioned needing a SD card. So i figured easy fix. Called up the dealer, and was informed my truck is not equipped with Nav. I asked to speak to the salesman I dealt with and explained that he had told me it had navigation, and it does not. He said he must have been mistaken. Now Im quite angry and said since he lied to me about one of the three requirements, what is he going to do about it. He said there is nothing he can do, its my truck now. I told him that after everything that has happened, there is no way I am giving you tens on the survey. He said thats fine you are entitled to your opinion.
That was our last conversation. I am unsure of what to do next. Im thinking there is nothing I can do, since its all signed and I took the truck off the lot. Any advice? Please help!
Well, Im not so disappointed about the lack of fill up for delivery anymore as something else has come to my attention. When I went to the dealer originally, I had 3 prerequisites for the truck I was looking for: Fx4, Leather, Nav system. As we went down the line up, the salesman showed me each truck that met my requirements. When we got to the truck that I ended up buying, he confirmed it had leather and nav. After I made my final offer, I was called the next day, being told we had a deal. I leave work early to get in before 5, just to find out the sales manager went home early, despite me making a late day appointment earlier that day. The next day I went in again, and they revoked the deal saying they cant go that low because of some financing tier system that upped my finance rate from 4.9 to 8.9. I walked out. They chased me down and said they would pay a $500 deposit to get me back to 4.9%, but take out the spray in box liner. I counter offered that we split the cost of the liner. After paperwork, I realized that they had added $1000 to the MSRP. I was told that was the last deal the sales manager had made. In a sense that is true, since the salesman called me and told me my final offer of $1000 less plus box liner was approved. Also my mistake for not quadruple checking the numbers. So not much I can do about that, and I accept that. The problem I have now, is the truck I bought does not have navigation. I looked in the manual and it mentioned needing a SD card. So i figured easy fix. Called up the dealer, and was informed my truck is not equipped with Nav. I asked to speak to the salesman I dealt with and explained that he had told me it had navigation, and it does not. He said he must have been mistaken. Now Im quite angry and said since he lied to me about one of the three requirements, what is he going to do about it. He said there is nothing he can do, its my truck now. I told him that after everything that has happened, there is no way I am giving you tens on the survey. He said thats fine you are entitled to your opinion.
That was our last conversation. I am unsure of what to do next. Im thinking there is nothing I can do, since its all signed and I took the truck off the lot. Any advice? Please help!
Beer Gut Extraordinaire
Joined: Aug 2011
Posts: 17,371
Likes: 2,111
From: Canada
Well..why don't you talk to the dealer about giving you a free nav card since you paid for it? You only need the SD card to enable nav..It's built into each and every MFT system, it's the card that enables it.
Otherwise I'd be asking a lawyer where to go from here.
Otherwise I'd be asking a lawyer where to go from here.
Senior Member
Joined: Dec 2012
Posts: 2,964
Likes: 584
This is a bit of a long story, but I need any advice I can get. I had started a thread earlier about buying a new truck and getting it with less than half a tank of gas.
Well, Im not so disappointed about the lack of fill up for delivery anymore as something else has come to my attention. When I went to the dealer originally, I had 3 prerequisites for the truck I was looking for: Fx4, Leather, Nav system. As we went down the line up, the salesman showed me each truck that met my requirements. When we got to the truck that I ended up buying, he confirmed it had leather and nav. After I made my final offer, I was called the next day, being told we had a deal. I leave work early to get in before 5, just to find out the sales manager went home early, despite me making a late day appointment earlier that day. The next day I went in again, and they revoked the deal saying they cant go that low because of some financing tier system that upped my finance rate from 4.9 to 8.9. I walked out. They chased me down and said they would pay a $500 deposit to get me back to 4.9%, but take out the spray in box liner. I counter offered that we split the cost of the liner. After paperwork, I realized that they had added $1000 to the MSRP. I was told that was the last deal the sales manager had made. In a sense that is true, since the salesman called me and told me my final offer of $1000 less plus box liner was approved. Also my mistake for not quadruple checking the numbers. So not much I can do about that, and I accept that. The problem I have now, is the truck I bought does not have navigation. I looked in the manual and it mentioned needing a SD card. So i figured easy fix. Called up the dealer, and was informed my truck is not equipped with Nav. I asked to speak to the salesman I dealt with and explained that he had told me it had navigation, and it does not. He said he must have been mistaken. Now Im quite angry and said since he lied to me about one of the three requirements, what is he going to do about it. He said there is nothing he can do, its my truck now. I told him that after everything that has happened, there is no way I am giving you tens on the survey. He said thats fine you are entitled to your opinion.
That was our last conversation. I am unsure of what to do next. Im thinking there is nothing I can do, since its all signed and I took the truck off the lot. Any advice? Please help!
Well, Im not so disappointed about the lack of fill up for delivery anymore as something else has come to my attention. When I went to the dealer originally, I had 3 prerequisites for the truck I was looking for: Fx4, Leather, Nav system. As we went down the line up, the salesman showed me each truck that met my requirements. When we got to the truck that I ended up buying, he confirmed it had leather and nav. After I made my final offer, I was called the next day, being told we had a deal. I leave work early to get in before 5, just to find out the sales manager went home early, despite me making a late day appointment earlier that day. The next day I went in again, and they revoked the deal saying they cant go that low because of some financing tier system that upped my finance rate from 4.9 to 8.9. I walked out. They chased me down and said they would pay a $500 deposit to get me back to 4.9%, but take out the spray in box liner. I counter offered that we split the cost of the liner. After paperwork, I realized that they had added $1000 to the MSRP. I was told that was the last deal the sales manager had made. In a sense that is true, since the salesman called me and told me my final offer of $1000 less plus box liner was approved. Also my mistake for not quadruple checking the numbers. So not much I can do about that, and I accept that. The problem I have now, is the truck I bought does not have navigation. I looked in the manual and it mentioned needing a SD card. So i figured easy fix. Called up the dealer, and was informed my truck is not equipped with Nav. I asked to speak to the salesman I dealt with and explained that he had told me it had navigation, and it does not. He said he must have been mistaken. Now Im quite angry and said since he lied to me about one of the three requirements, what is he going to do about it. He said there is nothing he can do, its my truck now. I told him that after everything that has happened, there is no way I am giving you tens on the survey. He said thats fine you are entitled to your opinion.
That was our last conversation. I am unsure of what to do next. Im thinking there is nothing I can do, since its all signed and I took the truck off the lot. Any advice? Please help!
I recommend not filling out the survey yet. It is the only leverage you have left.
They told you it had Nav., they should give you a Free SD Card to enable nav.! No Questions Asked! If not Id be calling up the ladder!
Senior Member
Joined: May 2013
Posts: 131
Likes: 5
From: Minnesota
Just curious...did they not "deliver" the truck to you (i.e. Certified Ford person going thru the features of the truck with you while IN the truck)? Otherwise I'd be contacting them and demanding they fix the issue or you'll be taking actions.
Yeah, something in writing is going to be necessary unless your crappy salesman fesses up to what you guys discussed and the dirtbag he is, he probably won't.
That really sucks though, was a POS dealer all around. I always ask for an itemized list of options including a digital copy of the window sticker before I even make an offer.
I hate all those games the dealers play and hate the entire buying process even more.
That really sucks though, was a POS dealer all around. I always ask for an itemized list of options including a digital copy of the window sticker before I even make an offer.
I hate all those games the dealers play and hate the entire buying process even more.
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Senior Member
Joined: Jul 2011
Posts: 3,380
Likes: 503
From: Tonopah. AZ.
When you took delivery did not the salesman sit in the truck and go over the operation and features of the truck with you? did you not notice there was no nav screen? did you not look at the window sticker that lists the equipment on the truck you bought?
You are the star struck victim of a bait and switch which is one of the reasons dealers have such a bad name.
If you haven't had the truck but a couple of days take it back and tell them to undo the deal pay them for the miles you put on the truck and find another dealer. If you have altered the truck or had it longer then you are S.O.L. better luck next time
You are the star struck victim of a bait and switch which is one of the reasons dealers have such a bad name.
If you haven't had the truck but a couple of days take it back and tell them to undo the deal pay them for the miles you put on the truck and find another dealer. If you have altered the truck or had it longer then you are S.O.L. better luck next time
Member
Joined: May 2013
Posts: 47
Likes: 5
Well..why don't you talk to the dealer about giving you a free nav card since you paid for it? You only need the SD card to enable nav..It's built into each and every MFT system, it's the card that enables it.
Otherwise I'd be asking a lawyer where to go from here.
Otherwise I'd be asking a lawyer where to go from here.
the SD card does enable it on the nav ready units but the others it does not.
Last edited by BlueFlameXLT; Jun 6, 2013 at 11:26 PM.
Senior Member
Joined: Jan 2013
Posts: 231
Likes: 13
From: Omaha, NE
Does Ford send the survey or does the dealer? If Ford does it may have leverage, if it is theirs...it may not matter. I don't think I ever got anything from Ford, but may have gotten one from the dealer in my email...never filled it out yet. Sucks what happened to you.