volvodoc

Went to a dealer close by to have remote start cl3z1g364a activated. Tech was a little lost. Had not seen this unit . Any tips for them?

Damn Dirty Ape

iTrader: (1)

They need to call the ford tech hotline!

oldguy1946

I had to go into the service area and show the tech how to activate mine when the service manager came into the waiting area and said none of their techs knew how to do it. Tell him to hookup his computer and go to the section labeled toolbox then SECURITY. Click on security and he will see remote start. All he has to do is click yes. Mine is a 2011 FX4 EB. I don't know what year yours it.

I read up on the link below on how to activate it before I took it in.

http://www.fordservicecontent.com/fo...k3-15-2013.pdf

gDMJoe

Heysus Christe! And these guys get paid $$$$$ for this service?

I can understand not knowing everything, but not knowing the resource to go to get technical information to service a customer!!!!!

UNBELIEVABLE!
.

Northernexposure

In their defense, some of the manufacturers just throw new teckno tools at the service guys and expect them to know. For instance, where I work we were sent a nice new "honda" tablet to work on the quads, bikes and boat stuff. It came as a surprise and included a small booklet of 40 pages on set up and charging the battery
No help from Honda Canada what so ever... just SURPRISE! You should know how to use it!
I'm not saying that's how Ford does it... but some techs are lambs thrown to the lions.


Oh... It's been four weeks and I have only used that tablet once... and I was trying to waste time.

volvodoc

Done. Tech did some research, got some education. Next step is to reduce 2 fobs to one.