MFT (Sync) 3.7 issues, oh joy
03-25-2015, 07:13 AM
#21
Well, I took my truck into the dealer on Saturday for some type of solution to this issue. Only to be informed that they can't do any sync repairs on the weekend.
Apparently, anything that has to do with sync must be done during the week (it would have been nice to be made aware of this when I made the appointment, so I didn't waste my time or the service departments time), because they must contact ford for it. They wanted me to leave the truck for three days so it could be done, but would not provide a loaner vehicle.
(Begin first world problem ranting)
Now I am back to square one, with more then a few hours wasted on a ridiculously expensive accesory that doesn't function, until I can do a mid week appointment.
(End first world problem ranting)
Apparently, anything that has to do with sync must be done during the week (it would have been nice to be made aware of this when I made the appointment, so I didn't waste my time or the service departments time), because they must contact ford for it. They wanted me to leave the truck for three days so it could be done, but would not provide a loaner vehicle.
(Begin first world problem ranting)
Now I am back to square one, with more then a few hours wasted on a ridiculously expensive accesory that doesn't function, until I can do a mid week appointment.
(End first world problem ranting)
03-25-2015, 07:35 AM
#22
It sounds like you're already running the latest and greatest! Is your system running smoothly?
The phone must be paired to the vehicle in order to see the SHOW NOTIFICATIONS option within the Bluetooth settings of the iPhone. Try following these steps: http://owner.ford.com/how-tos/sync-t...ur-iphone.html
Let me know if you run into any trouble.
Kim
The phone must be paired to the vehicle in order to see the SHOW NOTIFICATIONS option within the Bluetooth settings of the iPhone. Try following these steps: http://owner.ford.com/how-tos/sync-t...ur-iphone.html
Let me know if you run into any trouble.
Kim
03-25-2015, 04:06 PM
#23
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My '14 does the same exact thing. Ford rep here recommended a master reset. I tried it to no avail. I really don't have the time now to take it to the dealer just to be told they reset it. If you find a fix keep us in the loop. I just quit connecting my phone to it all together.
Do you have the Automatic 911 call set to off? I did and once I turned it back on, the issue seems to have gone away.
This to me (if it does continue to work) is just a small work around, I still consider this expensive accessory broken due to the update issued by Ford as it does not work correctly with the settings provided in the system. This is a massive failure by their quality assurance department to not properly vet the updates being provided to their customers.
At this point, I don't even know if you could trust the automatic 911 feature to actually call for help when it is needed.
03-25-2015, 04:25 PM
#24
Senior Member
I must be the exception here, I updated my 14 KR to gen 2 v3.7 and have had zero problems or issues. I had re-pair my phone and reset some of my personal settings, in fact I'm able to get text message notifications now, but everything seems to work as advertised. Sucks that you folks having these problems, hopefully you get them sorted out to your satisfaction. I have an iPhone 5s if that helps.
Last edited by azbubba; 03-25-2015 at 04:45 PM.
03-25-2015, 04:32 PM
#25
I think I have come up with a work around for the issue, after some thorough investigating. But I am not confident that the issue won't come back again in a week, like it did before with the master reset.
Do you have the Automatic 911 call set to off? I did and once I turned it back on, the issue seems to have gone away.
This to me (if it does continue to work) is just a small work around, I still consider this expensive accessory broken due to the update issued by Ford as it does not work correctly with the settings provided in the system. This is a massive failure by their quality assurance department to not properly vet the updates being provided to their customers.
At this point, I don't even know if you could trust the automatic 911 feature to actually call for help when it is needed.
Do you have the Automatic 911 call set to off? I did and once I turned it back on, the issue seems to have gone away.
This to me (if it does continue to work) is just a small work around, I still consider this expensive accessory broken due to the update issued by Ford as it does not work correctly with the settings provided in the system. This is a massive failure by their quality assurance department to not properly vet the updates being provided to their customers.
At this point, I don't even know if you could trust the automatic 911 feature to actually call for help when it is needed.
04-02-2015, 12:19 AM
#26
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04-06-2015, 12:53 PM
#27
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That is about right
04-06-2015, 08:56 PM
#28
Fill me in on what happens!
I must be the exception here, I updated my 14 KR to gen 2 v3.7 and have had zero problems or issues. I had re-pair my phone and reset some of my personal settings, in fact I'm able to get text message notifications now, but everything seems to work as advertised. Sucks that you folks having these problems, hopefully you get them sorted out to your satisfaction. I have an iPhone 5s if that helps.
Are you thinking about taking it back to the dealership? Before you schedule an appointment, please send me a PM with your name, VIN, phone number, current mileage, and any other details about what's happening. I'll see how I can best assist.
Kim
07-07-2015, 09:30 PM
#29
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I have had the same issues 2014 fx4 MFT upgraded to sync gen2 3.7. I wish I would not have. I was also told no way to return to the prior version from sync support. Same issue as original poster - put truck in reverse and I get a frozen blank phone screen. Home button does not work. I tried the "trick" of turn on 911 support and that fixed it. Worked every time today. Pretty buggy if you ask me. No way I can part with my truck for a day for a software issues. Sounds to me Ford needs to get with it and issue a fix that I can download on my time. Love my F150 but come on.,..
07-08-2015, 01:20 PM
#30
I have had the same issues 2014 fx4 MFT upgraded to sync gen2 3.7. I wish I would not have. I was also told no way to return to the prior version from sync support. Same issue as original poster - put truck in reverse and I get a frozen blank phone screen. Home button does not work. I tried the "trick" of turn on 911 support and that fixed it. Worked every time today. Pretty buggy if you ask me. No way I can part with my truck for a day for a software issues. Sounds to me Ford needs to get with it and issue a fix that I can download on my time. Love my F150 but come on.,..
Thanks for the feedback! Our engineers are constantly working to improve the system. Continue to check your Owner account for updates:https://owner.ford.com/tools/account...p-to-date.html
I also recommend checking out our media site for announcements: Media.Ford.com
Shaay
