Originally Posted by smurfs_of_war

This might be slightly off topic- if so, feel free to move it.

Recently I had to get rid of my F150 and go to the "other" guys due to the numerous issues with it and a lack of a resolutuon. Long story that I posted about a while ago.

Breif history:
2010 Mustang GT. Bad cat convertors off the lot. Replaced. Went bad again. Replaced whole exhaust. Injectors fried. Replaced. 3 speakers replaced. Sold because it spent more time in the shop than in my driveway.

2010 f150. Bad pinion seal off the lot. Vct solenoid at 3000km. IWE basically rebuilt twice in 10000km. Actuator and hubs replaced at 34000km. Leaking third brake light. Bad rotor. Engine replacement needed at 69000km. Traded off.

So, fast forward a bit. My wife bought a BRAND NEW 2014 explorer limited. It has 497kms on the odometer. On delivery- they couldnt get it out of transport mode, and the brake light wouldnt shut off. I finally got it out of transport mode. At 250kms, a leaking sunroof surfaced. Now at 497kms, she can only intermittently start it because half the time it says no key detected! And when she does start it, within a few kms every sensor in the vehicle freaks out with a fault and it says to contact a service center.

So, right now they have it at the shop. For the 3rd time in less than 500kms. What recourse do you think I have? I am fed up completely with this and I want it replaced. We bought it to carry my wife and kids not to look pretty in the driveway because it doesn't work!

Sorry for the long read, but I am at my wits end now. 3 problematic vehicles in a row...

Originally Posted by caperj

500KM I wouldn't drive it again get the dealer to replace it. Why hasn't one of our glorious Ford reps chimed in here for Help. I know they probably won't replace it because they have terrible customer service skills at Ford Canada, but I would work hard on the dealer to swap it, they can use it as a demo.

Originally Posted by gsxr1216

Ford US isnt any better.. they wont buy back or replace my lemon of a truck after 6 trips to the dealer, 17 days at the dealer and nine times dead when i have gone to go places in it...... Very pathetic how they treat there customers who drop a lot of coin on a brand new vehicle... Ford will never see another penny of my money since they wont do anything to make it right with me over this truck.

Originally Posted by Logan24

I've heard the CAMVAP can take over a year to settle. Which is ridiculous because what are you supposed to drive during that process.

Originally Posted by Madorski

The other problem with CAMVAP arbitration is that they are "bought and paid for" by the automakers themselves. Funded by the manufacturer and binding? Yeah, we have a great deal here.

The other problem for us Canadians is the dealer network itself. We have one dealer in Yukon, the next nearest one is in Fort St. John, BC a lovely 16 hours down the road. It sucks when they are a client and you live in a small town. You want to keep dealing with them, but sometimes you just have to make the trip to Regina or Saskatoon.

Originally Posted by ryan_r_simpson

Although rare, I have done this for the g/f on her Chevy lemon and it did work and they called me wanting to settle. A bad reputation spreads fast in smaller cities, especially with social media these days.

Originally Posted by Lmac83

Its because youre a Riders fan.....

But seriously, you have every right to be frustrated. Heres hoping your dealership gets their **** together. In small town Saskatchewn you dont need the internet to give a business a bad reputation. Word spreads, and people are fiercly loyal when it comes to the badge on the front of their pickup. I had some issues recently and i was given a Focus for a loaner, so your wife is doing OK in that department.