I need help from a Ford rep on here ASAP PLEASE!!!
02-18-2015, 11:12 AM
#11
I'm not trying to defend Ford, but get your story straight before you talk to them. First you said your son wasn't back there, then you said he was back there.
Did the window shatter which then caused the short, or the other way around? Are these rear windows laminated so they don't come apart when they shatter, like a windshield? This will be good to know for when/if mine shatters.
Did the window shatter which then caused the short, or the other way around? Are these rear windows laminated so they don't come apart when they shatter, like a windshield? This will be good to know for when/if mine shatters.
02-18-2015, 11:16 AM
#12
Senior Member
Everybody should be reporting these incidents to the NHTSA so they can open an investigation, and maybe get a recall going. I have only used this feature once and on for a second.
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Ricktwuhk (02-18-2015)
02-18-2015, 11:30 AM
#13
Senior Member
Yeah but from what I have read this seems to be i. Issue wit the wiring and a lot of people are unhooking the defrost to not risk it. Especially if they have a remote start. If there is enough cases the NHTSA investigates and finds that people could and have gotten injured than they can force ford to make a recall, until than ford can importantly do whatever they want. The other option is get everybody together and start a law suit.
02-18-2015, 11:31 AM
#14
I'm not trying to defend Ford, but get your story straight before you talk to them. First you said your son wasn't back there, then you said he was back there.
Did the window shatter which then caused the short, or the other way around? Are these rear windows laminated so they don't come apart when they shatter, like a windshield? This will be good to know for when/if mine shatters.
Did the window shatter which then caused the short, or the other way around? Are these rear windows laminated so they don't come apart when they shatter, like a windshield? This will be good to know for when/if mine shatters.
Is yours a one piece window? My son was back there when we smelled the initial burning along with it cracking, luckily I got him out before it went BANG.
02-18-2015, 11:31 AM
#15
Ford Customer Service
U had my rear siding window w/defrost shatter on me and had actually burned a spot in the window, ford said the will only cover half and nation wide extended warrenty said the will not cover it even though I paid $2000 for the bumper to bumper extended warrenty.
I wouldn't care if I had to pay if the window just shattered but it caught fire and my son could have been back there.
It seems like it's a money issue with ford and not a safety issue.
This is happening a lot and needs to be addressed as a recall.
Does anyone know the names of the reps on here that help under situations like this?
One is Crystal I beleive.
I wouldn't care if I had to pay if the window just shattered but it caught fire and my son could have been back there.
It seems like it's a money issue with ford and not a safety issue.
This is happening a lot and needs to be addressed as a recall.
Does anyone know the names of the reps on here that help under situations like this?
One is Crystal I beleive.
If you're located in the United States, feel free to PM me with that same information.
Thanks for the shout-out, flyin51!
Brittany
02-18-2015, 11:32 AM
#16
Yeah but from what I have read this seems to be i. Issue wit the wiring and a lot of people are unhooking the defrost to not risk it. Especially if they have a remote start. If there is enough cases the NHTSA investigates and finds that people could and have gotten injured than they can force ford to make a recall, until than ford can importantly do whatever they want. The other option is get everybody together and start a law suit.
02-18-2015, 11:32 AM
#17
Senior Member
If I remember correctly there is wording in the extended warranty that says if something not covered under warranty failed due to failure of something under warranty that the non warranty part would also be covered. The glass heater is covered but proving it broke the glass is the only problem... with burn marks and melted plastic/rubber that shouldn't be to hard.
02-18-2015, 11:33 AM
#18
Are you located in Canada? If so, contact Nikki or Kwasi over at the FordServiceCA account with a description of the situation, as well as your full name, VIN, servicing dealership, model year, current odometer reading, and best daytime contact number.
If you're located in the United States, feel free to PM me with that same information.
Brittany
If you're located in the United States, feel free to PM me with that same information.
Brittany
02-18-2015, 11:36 AM
#19
Senior Member
You type into Google NHTSA and it brings up this page as one of the top results:
http://www.nhtsa.gov/Vehicle+Safety/Recalls+&+Defects
There is a File Complaint Button.
People should do this for everything on every vehicle they own that they think is SAFETY related.
http://www.nhtsa.gov/Vehicle+Safety/Recalls+&+Defects
There is a File Complaint Button.
People should do this for everything on every vehicle they own that they think is SAFETY related.
02-18-2015, 11:39 AM
#20
We had our first big snow of the year this week and when I went out to thaw my truck out I actually thought about all I have read about this issue and opted to not hit my rear defrost button and just let it thaw on its on. It's sad really that it has happened enough that I even thought about it.