gDMJoe

Handled well or not, while head-on-stick would be excessibe, MINIMALLY the the Quicklane owes SEVERAL *free* visits along with an assurance that ALL of the tech's (using the term loosely) would be informed/instructed to double-check their work.

There is NO EXCUSE for sloppy and lazy.
.

Old Smoky

Agree

OP came very close to losing an engine on that one.

Instead you have responses like, "they should give you several more free oil changes".

My wife has taken her company cars to the dealer and quicky lube shops for years as per their GE leasing contract. So far, they have cross threaded oil pan plugs and one even mistook the front differential for the oil pan. They discovered their mistake and over-tightened the plug and cracked the front differential housing. Yup, housing replacement. Dummies, all of them. Why do you think they're changing oil?

WMT21184

I guess many of you are superhuman and never make mistakes. You're the types of customers who I hate to deal with at work. If it's a one-time thing, handle it exactly as the OP did. No reason to turn into a jerk about it. The OP did not come "very close" to losing an engine. Yes, it could have gotten bad if driven a long time. In this case, all is well that ends well. The dealership handled it well and the OP was satisfied with the outcome. To those who find it "funny" that free oil changes are being offered...what else does the shop have to offer? Give them a second chance and continue to build the relationship. Why is that concept so difficult for some to grasp?

Sock Puppet

Trust me, I get it. They never got the chance to give me my 'free oil change'. I found it ironic at the time, too.

funmoneypit150

iTrader: (4)

Sorry but he came very close to losing his engine. If that plug had turned one more turn, it would have fallen off. All the oil would have emptied out and the motor would have been toast in very short order. I don't get how you don't get that.

Maybe you give places a second chance, good for you. A place screws up like that on my truck, I am done with them. Way too many places to take your vehicle for an oil change and a lot less expensive. Who are you building the relationship with, the 19 year old kid in the back changing your oil who never even sees you? Good luck with that.

Tothemax

I agree. They owe you some free oil changes.

chongo

This is not uncommon unfortunately. Roughly 40% of my company's client base is made up of auto dealers and we receive at least 1 call a week for assistance with disciplinary action for a tech who either failed to tighten to specs the oil drain plug or one or more lug nuts on a wheel. The "techs" who work the Quicklane are not trained techs in most cases. They are young kids who want to become techs. Most who do this have other work quality issues and do not last long. Glad you spotted the issue and were not faced with a seized motor.

STingray1300

On the rare occasion that a dealer works on any of my vehicles, if it is something simple, I always stipulate that a licensed technician is the only one(s) that will be allowed to touch my truck; and I will be present for the duration of the work (unless it is something involved, in which a real tech will be working on the vehicle anyway).

If you sign a work order, you and the dealer/shop enter into a contract. That contract says you will pay. It also implies that the job you pay for will be done properly. Leaving an oil drain bolt loose is NOT "done properly". If a dealer/shop wishes to expose themselves to potential litigation or wildly expensive repairs by letting a 19 year old do any work on a $40,000+ vehicle, that's up to them.

Raineman

Everyone starts somewhere no matter what they're doing. Don't group every lube guy into the same category. I started there and I guarantee I now know more about vehicles than at least 80% of the people on this site, but I won't put anyone down for knowing less than me. Yes some people just don't get it or will never be good at it but that goes for every job out there, did you know everything when you started your job? Also if you're one of those guys who hangs out in the shop while they're working on your vehicle please go home and do it yourself, no one likes a dink breathing over their shoulder.

Anyways lucky catch Op, glad it wasn't worse

Raineman

If it's something simple usually they won't waste a licensed technicians time, an apprentice will get that and if they need help then they ask the tech. And if you like to breathe over the techs shoulder like so many others do you should read my last post.

I always charge extra when I teach or have to deal with customers watching/helping me or straight out telling me how to do my job.