Ford Service Info for: click, snap, pop, tick when shifting to Reverse
04-30-2014, 03:16 PM
#751
Professional Detailer
I wanted know how much pinion angle has change and what parts are making this annoying noise but they couldn't give me an answer. Service manager and ford service rep told me that it will prolly get deny due to aftermarket shocks on my truck and also if I open the case with ford there are possibility that I will lose my warranty all together.
Since dealer won't fix it for me does anybody know what exactly wrong with this diff/drive shaft? And how to fix it?
Since dealer won't fix it for me does anybody know what exactly wrong with this diff/drive shaft? And how to fix it?
05-05-2014, 09:51 PM
#753
Professional Detailer
Dropped mine off this morning. Informed service advisor I had retained counsel to pursue lemon law. a few hours later I received a call from Anne, my district specialist, she closed my case with no resolution yet again, only difference, this time because i retained counsel. I've had enough. 50k dollars and we are on day 41 in the shop, over a full month of the 19 I have owned this truck it has been in the shop. The law firm seems to think I have a great case. Dealer is still trying to resolve the issue, though I have very little faith. They've also swapped wheels and tires to see if that solves the vibration issue. I have to go drive it in the morning. This is the 5th time it's been in the shop for the click, snap pop issue. Any of you other guys want the law firm info I will and it to you. They work free of charge to us, the consumer.m the manufacturer is charged for the services and they evaluate all cases for free as well.
05-05-2014, 10:05 PM
#754
USN Retired 1992-2012
Dropped mine off this morning. Informed service advisor I had retained counsel to pursue lemon law. a few hours later I received a call from Anne, my district specialist, she closed my case with no resolution yet again, only difference, this time because i retained counsel. I've had enough. 50k dollars and we are on day 41 in the shop, over a full month of the 19 I have owned this truck it has been in the shop. The law firm seems to think I have a great case. Dealer is still trying to resolve the issue, though I have very little faith. They've also swapped wheels and tires to see if that solves the vibration issue. I have to go drive it in the morning. This is the 5th time it's been in the shop for the click, snap pop issue. Any of you other guys want the law firm info I will and it to you. They work free of charge to us, the consumer.m the manufacturer is charged for the services and they evaluate all cases for free as well.
Richard
05-05-2014, 10:05 PM
#755
Dropped mine off this morning. Informed service advisor I had retained counsel to pursue lemon law. a few hours later I received a call from Anne, my district specialist, she closed my case with no resolution yet again, only difference, this time because i retained counsel. I've had enough. 50k dollars and we are on day 41 in the shop, over a full month of the 19 I have owned this truck it has been in the shop. The law firm seems to think I have a great case. Dealer is still trying to resolve the issue, though I have very little faith. They've also swapped wheels and tires to see if that solves the vibration issue. I have to go drive it in the morning. This is the 5th time it's been in the shop for the click, snap pop issue. Any of you other guys want the law firm info I will and it to you. They work free of charge to us, the consumer.m the manufacturer is charged for the services and they evaluate all cases for free as well.
05-07-2014, 10:12 AM
#759
Ford Customer Service
Crystal
