01-23-2015, 05:10 PM
Last edit by: IB Advertising
Issue: Ford Remote Access app review
The Ford Remote Access app is available for both IPhone and Android users to control vehicle features. The app lets you remote start, remote stop, lock, unlock, audible car find, and there is even an optional feature to receive security notifications.
Read to find out more:
The Ford Remote Access app is available for both IPhone and Android users to control vehicle features. The app lets you remote start, remote stop, lock, unlock, audible car find, and there is even an optional feature to receive security notifications.
Read to find out more:
- What, if any, are the costs associated?
- Do you have to go to the dealer?
- What hardware is compatible?
- How well does it work compared with aftermarket devices?
- What models are compatible?
Ford Remote Access app for smart phones
11-05-2014, 04:46 PM
#802
Junior Member
update
Mine is still not working. I asked spindance why they closed my original ticket and got this response.
Greg,
We mean no disrespect by closing this ticket. it is an ongoing investigation that we are working to resolve. When the issue is fully resolved your device will begin to function again as intended. There isn't any technical issues that we can provide. Can you please let us know who told you to contact us so we may address that issue? We are the billing and subscription provider and all other inquiries are to be directed to 1-800-FORDKEY
Thank you for understanding.
Thank you,
SpinDance Support Team
We mean no disrespect by closing this ticket. it is an ongoing investigation that we are working to resolve. When the issue is fully resolved your device will begin to function again as intended. There isn't any technical issues that we can provide. Can you please let us know who told you to contact us so we may address that issue? We are the billing and subscription provider and all other inquiries are to be directed to 1-800-FORDKEY
Thank you for understanding.
Thank you,
SpinDance Support Team
11-05-2014, 05:27 PM
#803
-Benny
__________________
11-05-2014, 06:00 PM
#804
I called the mykey number this morning and spoke to someone at Voxx Intl. (Audiovox is the manufacturer) I asked what the problem was and when it was going to be resolved. He said they are aware of it and they have "a ton of engineers working on it".
I mentioned to him that my shock/impact sensor part of my system was still sending me texts when it was triggered and that I am on the Verizon network in case it made a difference to them.
I also asked him how widespread this outage was and he said that he's getting calls from the Midwest to east coast, I didn't get that warm fuzzy feeling that they have their hands wrapped around this issue quite yet.
Just hoping they get this figured out before the cold weather gets here...
11-05-2014, 06:10 PM
#805
I hadn't kept track of where the people are located that are having problems vs the ones that are working fine (like me), but it's probably pretty apparent that it will follow that outage model.
If someone in either the Pacific or Mountain time zone is having the problem problem I'd be a little surprised.
11-05-2014, 06:19 PM
#806
Senior Member
11-06-2014, 10:14 AM
#809
Junior Member
Mine is still down, same message.
Greg
I received this last night about 9pm central time.
Dear Remote Access Customer,
We are experiencing intermittent connectivity issues with our cellular network service provider, which may be affecting your ability to communicate remotely with your vehicle via your Ford Remote Access App. We are working with a team from the cellular service provider to trouble shoot the issue and drive a resolution.
We apologize for any inconvenience this has caused you and assure you that we are doing everything we can to get this resolved as soon as possible.
We will communicate more once we know the cause and have a resolution identified.
If you have any question, please contact our help line 1-800-FORDKEY.
Sincerely,
Remote Access Support
Greg
I received this last night about 9pm central time.
Dear Remote Access Customer,
We are experiencing intermittent connectivity issues with our cellular network service provider, which may be affecting your ability to communicate remotely with your vehicle via your Ford Remote Access App. We are working with a team from the cellular service provider to trouble shoot the issue and drive a resolution.
We apologize for any inconvenience this has caused you and assure you that we are doing everything we can to get this resolved as soon as possible.
We will communicate more once we know the cause and have a resolution identified.
If you have any question, please contact our help line 1-800-FORDKEY.
Sincerely,
Remote Access Support
Last edited by gsharrow; 11-06-2014 at 12:13 PM.