Joeniel

I had this happen to me on my 2011 XLT a little over 4 weeks ago now. It took Ford about a week to respond to the request for warranty, and then over 2 weeks just to get the window. They installed it (visibly it seems like a little bit different style) and the power slider would not open.. they claim the clips that hold the bottom track in place broke right out of the box, so its rigged in place just so I can have a rear window. Now the cycle begins again, a week for Ford to respond, then 2+ for the window.

.........

FordService

Hi everyone,

If you've experienced this issue, your next step should be getting your truck to the dealership so they can diagnose your concern. Feel free to send me your information in a PM; I'll be happy to check out ways to assist as well. I'll need your full name, best daytime phone number, VIN, mileage, and preferred servicing dealership; I'll get to work.

Crystal

Fabeyer11

Same thing happened to me on my 2010 king ranch!!!!!

Fabeyer11

MT-Ford

For those that still haven't had their window shatter I would advise you to check the temperature on the slider, lower left area. Mine got as hot as 158F at the dealer.

I was only brave enough to run it long enough to get this hot.


158 Degree's is dangerously hot!

seadragon

Wow! No wonder the things are exploding.

Papa D

The thing that annoys me is it's not going to be fixed (probably havn't even troubleshot it yet) unless they have to issue a recall. Seems reasonable to figure it out and issue a service bulletin for actual event repairs at least.

I appreciate the fact they warrantied it right away, but that doesn't stop it from happening the next day. I currently have it off on the remote start options and probably won't bother using it again. Seems a bit ridiculous that a feature as old as rear defrost is unusable on $40K+ vehicles. It's all about the bottom line I guess.

The response I received basically said FMC collaborates with the NHTSA and not all issues result in a recall or CSP. Sorry for the inconvenience.

I guess if this is the worst of my issues I'll still be happy.

stirling10Fx4

Hello Crystal and thanks for posting in response to this issue.
As I am one of the unfortunate few who have already had to replace a shattered window using either my own hard earned dollars or through my insurance policy, is there any chance of a reimbursement from Ford in regards to this issue?
At the time, I took my truck to my preferred Ford dealer and was informed my glass coverage had expired and I would not be covered. As you can probably imagine, southern Ontario Winters are pretty chilly and the option of rolling around with a shattered rear window or some make shift fix in place until Ford was willing to recognize and address the problem was out of the question. Hence, I had to repair mine at my own expense and strongly feel that myself and all others who have brought this issue to light should expect to be compensated as those moving forward will be.
Again, I thank you for reaching out to the loyal Ford customers who frequent this online resource and look forward to your response.

Best Regards,

Stirling10Fx4

FordService

Hi Stirling10Fx4,

Since you live in Canada, your questions will be best answered by my colleague on the forum, Bianca. She assists all of our Canadian customers and will be happy to help you as well. Here's a link to her profile here: https://www.f150forum.com/members/fordserviceca-150023/

Crystal

BLS74

I have sent a message off to Bianca. I hope she can help those of us that had to pay to replace already, because of Ford Canada refusing to help. Thank you for the contact info.