EPAS Failure - Electric Power steering - Ford F150 Forum - Community of Ford Truck Fans



2009 - 2014 Ford F150 General discussion on 2009 - 2014 Ford F150 truck.
Sponsored by:
Sponsored by:

EPAS Failure - Electric Power steering

Reply
 
 
 
Thread Tools Search this Thread
Old 09-19-2013, 11:13 AM   #1
Junior Member
Thread Starter
 
Join Date: Sep 2013
Posts: 18
Thanks: 0
Thanked 8 Times in 4 Posts
Default EPAS Failure - Electric Power steering

This week I had a total failure of my EAPS (Electric Assist Power Steering) in a 2011 F150 with 50,000 miles. The scary part was that this occurred in the middle of a tight parking lot, and I came very close to smashing into a parked car. I was in the middle of a turn, and the wheel locked up. I hesitated for a second, and quickly slammed on the brakes. It turns out that the wheel was NOT locked, but the wheel felt very heavy. Iím a 6í2Ē 220 lb gym rat, and it was a work out getting that truck home safely.

The EAPS system was introduced in 2011 to improve gas mileage in the F150 fleet. The electric motor that fails is buried inside the rack and pinion steering system, so the fix is a complete replacement for $1,600 ($1,200 in parts). The dealership recommended that I call Ford for assistance. The first answer was no. I stewed for a few hours and called back a little more forcefully, and now Ford has set up a case number for consideration. The truck is fixed and ready for pick up, but the dealer recommends that I wait for a resolution before paying for the full repair. Two days and counting...

Iím willing to pay something, but itís a shame that the under-engineered electric motor cannot be replaced independently from the entire rack and pinion system. I see several threads out there on this topic, and I wanted to shed more light on yet another failure. Ford will do nothing unless there is enough customer noise to resolve the issue.

Like I said to the Ford rep Ė I would be better off to have had a major accident as a result of this EAPS failure. At least then I would have a legal case to pursue against Ford. It just doesnít seem right to fight so hard for fair and equitable treatment.

Last edited by bigmike67; 09-19-2013 at 11:14 AM. Reason: Spelling
bigmike67 is offline   Reply With Quote
The Following 2 Users Say Thank You to bigmike67 For This Useful Post:
BrianW1 (11-20-2015), ktrahan11 (06-12-2017)
Old 09-19-2013, 11:19 AM   #2
Member
 
Join Date: Oct 2012
Location: Tucson, AZ
Posts: 3,801
Thanked 577 Times in 404 Posts
Default

I'm pretty sure it's called EPAS. Electronic Power Assisted Steering.
rdkev is offline   Reply With Quote
Old 09-19-2013, 11:20 AM   #3
Member
 
Join Date: Oct 2012
Location: Tucson, AZ
Posts: 3,801
Thanked 577 Times in 404 Posts
Default

Now I'm nervous.
rdkev is offline   Reply With Quote
Old 09-19-2013, 11:28 AM   #4
Ford Customer Service
 
FordService's Avatar
 
Join Date: Oct 2010
Location: Dearborn, MI
Posts: 3,736
Thanked 778 Times in 499 Posts
Default

Quote:
Originally Posted by bigmike67 View Post
This week I had a total failure of my EAPS (Electric Assist Power Steering) in a 2011 F150 with 50,000 miles. The scary part was that this occurred in the middle of a tight parking lot, and I came very close to smashing into a parked car. I was in the middle of a turn, and the wheel locked up. I hesitated for a second, and quickly slammed on the brakes. It turns out that the wheel was NOT locked, but the wheel felt very heavy. Iím a 6í2Ē 220 lb gym rat, and it was a work out getting that truck home safely...
Hi bigmike67,

Send me a PM with your case number, and I'll see how things are progressing along.

Ashley
FordService is offline   Reply With Quote
Old 09-19-2013, 11:45 AM   #5
Junior Member
Thread Starter
 
Join Date: Sep 2013
Posts: 18
Thanks: 0
Thanked 8 Times in 4 Posts
Default

Ashley,

I hope this is a PM. Not quite sure...

Case # CAS-3236446-Z7R8Y5
bigmike67 is offline   Reply With Quote
Old 09-19-2013, 11:47 AM   #6
Senior Member
 
ns_redneck's Avatar
 
Join Date: Apr 2011
Location: mississagua on canada
Posts: 3,087
Thanked 380 Times in 330 Posts
Default

click on her username the click private message.
ns_redneck is offline   Reply With Quote
The Following User Says Thank You to ns_redneck For This Useful Post:
rdkev (09-19-2013)
Old 09-19-2013, 12:28 PM   #7
Senior Member
 
NASSTY's Avatar
 
Join Date: May 2011
Location: ME
Posts: 8,498
Thanked 1,682 Times in 1,249 Posts
Default

Quote:
Originally Posted by bigmike67 View Post
It just doesnít seem right to fight so hard for fair and equitable treatment.
You have to fight hard when your bumper to bumper warranty is expired and usually it doesn't help. Hopefully they help you out.
NASSTY is offline   Reply With Quote
Old 09-19-2013, 03:41 PM   #8
Senior Member
 
ji603's Avatar
 
Join Date: Feb 2010
Location: AZ
Posts: 849
Thanked 155 Times in 96 Posts
Default



Are you lifted OP?
ji603 is online now   Reply With Quote
Old 09-19-2013, 05:20 PM   #9
Member
 
Jrister24's Avatar
 
Join Date: Oct 2012
Location: Huntsville, AL
Posts: 74
Thanked 11 Times in 10 Posts
Default

I had this part fail on my 2011 Explorer last year (almost to the day). I was in a parking lot and lost steering and almost hit a parked car. It was a pretty common thing to happen to the Explorers, so much the part was back ordered. All but 1 or 2 people who had the issue had it in a parking lot a few seconds after starting the car. One person lost his steering driving down the road and crashed into a fence. Last I heard, he was still fighting FORD because he couldn't prove the power steering failed.

I was lucky enough to have my Explorer still under factory warranty and drove a rental car for 2 months while Ford waited on my part to come in. Good Luck and hopefully Ford will help you out.

Random problems like this are why I decided to get the ESP. You never know when something like this will happen.
Jrister24 is offline   Reply With Quote
The Following User Says Thank You to Jrister24 For This Useful Post:
Rnlcomp (09-19-2013)
Old 09-19-2013, 05:28 PM   #10
Fleet Technician
 
Rnlcomp's Avatar
 
Join Date: Feb 2013
Location: Big Easy
Posts: 16,114
Thanked 2,984 Times in 2,343 Posts
Default

Quote:
Originally Posted by Jrister24 View Post
Random problems like this are why I decided to get the ESP. You never know when something like this will happen.

Exactly my thoughts as well. I'm covered 7/75000 then I'll trade it in and start all over again.


.
Rnlcomp is offline   Reply With Quote
The Following User Says Thank You to Rnlcomp For This Useful Post:
Wanted33 (09-20-2013)
 
 
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Fox 2.0s, My feedback after 1 year, used "off-road" Climb2Descend 2015 - Present Ford F150 41 06-27-2017 11:02 PM
Transmission Issues MoneyMay027 Maintenance Shop 0 05-26-2017 03:01 PM
sync 3 issues Eric Lambert 2015 - Present Ford F150 1 05-24-2017 12:48 PM
"Power Steering Assist Fault" jooman07 2009 - 2014 Ford F150 15 05-02-2017 09:57 AM
THE '15-'17 6" lift thread Averysm09 2015 - Present Ford F150 6 04-03-2017 06:43 AM


Tags
failure, power steering, steering

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -4. The time now is 10:30 AM.


Copyright © 2006 - 2017 F150Forum.com
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: