Dealership complaint, no service survey received?
12-14-2011, 09:23 PM
#72
Whatamember
Join Date: Oct 2011
Location: Austin, TX
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12-14-2011, 10:02 PM
#73
It's interesting to see how people take a simple issue and complicate it with irrelevant details, i.e., "Do you work for free?"... A lot of effort to try to explain or justify why he was treated improperly. Forget about the dollar figure, forget about the trailer or whether or not it was a warranty repair. The issue is he was treated poorly by an employee in the service dept.
I had a similar experience recently with a local dealership here on the Central Coast. Rude behavior by the Asst. Service Manager was discussed with the dealership's representative; a letter was sent to the General Manager; a written complaint was filed with Ford via the customer satisfaction survey. Never received a response. So, Ford's concern about customer satisfaction is overstated.
I've begun using another dealership (have to - I have prepaid maintenance and an extended warranty). I buy new trucks every few years. In the future, I will certainly avoid giving my business to Cypress Coast Ford; judging by Ford's lack of concern, I may even shop another product line. My Ford is a solid vehicle and I've had good experience with Ford, but other manufacturers make decent trucks, too.
Point is, dealerships and manufacturers need remember to treat customers like they themselves would want to be treated. It isn't difficult. And if they can't do that, customers should do business elsewhere. If customers put up with it, we can't really expect them to do better.
I had a similar experience recently with a local dealership here on the Central Coast. Rude behavior by the Asst. Service Manager was discussed with the dealership's representative; a letter was sent to the General Manager; a written complaint was filed with Ford via the customer satisfaction survey. Never received a response. So, Ford's concern about customer satisfaction is overstated.
I've begun using another dealership (have to - I have prepaid maintenance and an extended warranty). I buy new trucks every few years. In the future, I will certainly avoid giving my business to Cypress Coast Ford; judging by Ford's lack of concern, I may even shop another product line. My Ford is a solid vehicle and I've had good experience with Ford, but other manufacturers make decent trucks, too.
Point is, dealerships and manufacturers need remember to treat customers like they themselves would want to be treated. It isn't difficult. And if they can't do that, customers should do business elsewhere. If customers put up with it, we can't really expect them to do better.
12-14-2011, 11:10 PM
#74
Member
Well, there's a few minutes of my life I'll never get back. Typical of the rest of this thread -
That's B.S. 'How To Win Friends and Influence People' was written by Dale Carnegie - http://en.wikipedia.org/wiki/How_to_...fluence_People
There is a great book by Napoleon Hill called 'How To Win Friends and Influence People' - I suggest reading it. The way you've gone about this is going to get nothing accomplished. Don't get me wrong, the dealer is just as guilty. They should have handled it different as well. Anyways, this book will help open your eyes to a different strategy of dealing with this issue, one that would leave you both in a better position, you happy, and your dealer happy because they will get to deal with you in the future. Because right now, nobody is winning. Alot of people could get ALOT more done if they lived by the principles in this book. Myself included.
12-14-2011, 11:35 PM
#75
Nathan
Originally Posted by Legendsk
Well, there's a few minutes of my life I'll never get back. Typical of the rest of this thread -
That's B.S. 'How To Win Friends and Influence People' was written by Dale Carnegie - http://en.wikipedia.org/wiki/How_to_...fluence_Peoplehttp://en.wikipedia.org/wiki/How_to_...fluence_People
That's B.S. 'How To Win Friends and Influence People' was written by Dale Carnegie - http://en.wikipedia.org/wiki/How_to_...fluence_Peoplehttp://en.wikipedia.org/wiki/How_to_...fluence_People