Dealer refusing service
Thread Starter
Junior Member
Joined: Mar 2013
Posts: 10
Likes: 0
I had a dealer not want to perform the very first "surging" tsb for the Eco. They drove it down the street and back and said, "Could not duplicate." I knew where I could get it to do it and asked them who would be riding with me to confirm the issue. Drove to a hill where it always surged and shuddered and that was the end of it. They did the tsb when we got back. Have you suggested a ride-a-long? Might help if you have a consistent issue.
Thread Starter
Junior Member
Joined: Mar 2013
Posts: 10
Likes: 0
There is a problem. It may not be easily duplicated, but having a thud that sounds and feels like I've been rear-ended come from my transmission or drive train is not normal for a truck with barely 30k miles on it. Again, I apologize if I am agitating you and any anyone else with my issues.
5 Year Member
Joined: Oct 2008
Posts: 1,929
Likes: 283
From: Devils Tower
Don't fret the haters.
It's a shame that you've got to go through so many hoops to get your problems addressed. If you can consistently get the issues to reproduce take someone from the dealership and show them.
Good luck!
It's a shame that you've got to go through so many hoops to get your problems addressed. If you can consistently get the issues to reproduce take someone from the dealership and show them.
Good luck!
Senior Member
Joined: Jan 2013
Posts: 173
Likes: 19
From: Salisbury, MD
What would you propose I do then? I'm sorry I'm obviously angering you by seeking recommendations on a F150 forum "whining" with my F150 problems, but since the dealership doesn't want to address it, the internet is probably my only other avenue for some manner of resolution since I have the mechanical abilities of a cabbage and can't fix it myself.
If you want to continue to waste your time, you can certainly complain on this or other forums where others, with the mechanical abilities of a cabbage, will cheer you on or give you idiotic advice, rather than trust that trained techs aren't going to turn down paying work.
FX4 User
Joined: Mar 2013
Posts: 156
Likes: 22
Why don't you read the thread before commenting?
The OP wants the dealer to perform a TSB, under warranty, that the dealership does not believe is appropriate, according to Ford's requirements for when the TSB will be paid under warranty.
In this economy, all dealers love to do warranty work because they get paid for it. However, the dealer has an obligation, to Ford, not to do unneeded warranty work. Therefore, the dealer won't do the unneeded warranty work that the OP wants done.
The OP called Ford Customer Service to complain. Ford agrees with the dealer that the TSB is not needed and the OP has been told to come get his truck. So, now, the OP is pissed at Ford because it won't order the dealer to do unneeded warranty work at Ford's expense.
Senior Member
Joined: Jan 2013
Posts: 173
Likes: 19
From: Salisbury, MD
Just got a call from the dealership - this was the transcription from google voice:
"Yes this is Leon (from) Woody Anderson Madison. It's 5:28 on Wednesday. Just calling let you know that (I drove) the truck about 8 miles. A little while ago today and I still haven't been able to verify any concern with it. I had a call from a lady from Ford Customer concern and she left me a message and I called her back and left her a message so whenever you're ready to come pick it up. We're here until 7 tonight or anytime after 7 in the morning. Thanks. Bye."
Guess I'll take it to the other dealership. Really unimpressed with Ford right now.
"Yes this is Leon (from) Woody Anderson Madison. It's 5:28 on Wednesday. Just calling let you know that (I drove) the truck about 8 miles. A little while ago today and I still haven't been able to verify any concern with it. I had a call from a lady from Ford Customer concern and she left me a message and I called her back and left her a message so whenever you're ready to come pick it up. We're here until 7 tonight or anytime after 7 in the morning. Thanks. Bye."
Guess I'll take it to the other dealership. Really unimpressed with Ford right now.
Senior Member
Joined: Mar 2013
Posts: 512
Likes: 44
From: Poland Ohio
Looks to me like the guy couldn't reproduce the problem... Customer care called him... They never spoke. He called her back and left a message.. Never spoke.. And wants the guy to get his truck so he doesn't have to deal with it. You know your truck... If it doesn't feel right to you there's probably something up. My truck on shuddered 2 times... Never did before.. Never has since... But it bothered me and my dealer took me serious and, even though they test drove it they couldn't reproduce the problem, they took my word on it and kept looking. Ultimately hooking all the diagnostics up to it and running the computers history and found i had 2 misfires on a couple cylinders. They cared and took care of me.
FX4 User
Joined: Mar 2013
Posts: 156
Likes: 22
Exactly what I said. Ford customer service is trying to get ahold of the dealer and the dealer has returned the reps phone call, left a message and is now trying to get him to pick up his truck.
Most people will not leave details on a voicemail so the reps message to the ford dealer probably went like, "Hi Guy, this is Sarah with Ford Customer Care. We received a complaint from one, George regarding a TSB. Can you call me back to discuss?"
Either way I wouldn't be taking my truck back there or letting that dealer touch it. Kinda like sending food back to the kitchen, it's just gonna get spat in. Try another dealer... A TSB is a fix to a known issue. If the customer describes the issue a good dealer should just do it, no "proof" required. The bad dealers should not be allowed to sell Fords and can switch to Dodge.
Most people will not leave details on a voicemail so the reps message to the ford dealer probably went like, "Hi Guy, this is Sarah with Ford Customer Care. We received a complaint from one, George regarding a TSB. Can you call me back to discuss?"
Either way I wouldn't be taking my truck back there or letting that dealer touch it. Kinda like sending food back to the kitchen, it's just gonna get spat in. Try another dealer... A TSB is a fix to a known issue. If the customer describes the issue a good dealer should just do it, no "proof" required. The bad dealers should not be allowed to sell Fords and can switch to Dodge.