Get Ford involved, and let them know that you don't want to use the original dealer. It's worth going across town to another dealer at this point. Once Ford gets involved, they should treat you better, I would think. Especially if they know they stole service away from another dealer.

 

Amazing, all they have to do is write the order up stating they experienced the shudder/clunk. Then Ford will pay. Ford doesn't have a "warranty" police that come out to interogate anyone. Some dealers are such morons. Good luck.

 

I know it's unthinkable; but, perhaps the dealer is honest and chooses not to lie to Ford.

 

Just got a call from the dealership - this was the transcription from google voice:

"Yes this is Leon (from) Woody Anderson Madison. It's 5:28 on Wednesday. Just calling let you know that (I drove) the truck about 8 miles. A little while ago today and I still haven't been able to verify any concern with it. I had a call from a lady from Ford Customer concern and she left me a message and I called her back and left her a message so whenever you're ready to come pick it up. We're here until 7 tonight or anytime after 7 in the morning. Thanks. Bye."

Guess I'll take it to the other dealership. Really unimpressed with Ford right now.

 

I got a news flash for you.
In the current economy, dealers are overjoyed to get warranty work. Obviously, the dealership, and Ford, don't agree with your diagnosis that you need the TSB, you want.
I'm sick of whiners.

 

On my 10 ram with big fuel tank, at 3/4 tank, any stop was a clunk....like someone tapped into my rear end at light......just a thought...watch fuel level and clunk.....good luck.....

 

Dear sweet mother of god. A reasonable person!!! Good luck trying to convince them otherwise. This guy obviously thinks its fords fault the dealer won't fix the truck when in reality ford has a very small part in it. But it's fords fault so **** them. He should sue them like the other Eco owners.

 

Sounds to me like the dealership doesn't want to do the work and Ford is trying to get ahold of the dealership, that's all...

 

Why don't you read the thread before commenting?

The OP wants the dealer to perform a TSB, under warranty, that the dealership does not believe is appropriate, according to Ford's requirements for when the TSB will be paid under warranty.
In this economy, all dealers love to do warranty work because they get paid for it. However, the dealer has an obligation, to Ford, not to do unneeded warranty work. Therefore, the dealer won't do the unneeded warranty work that the OP wants done.
The OP called Ford Customer Service to complain. Ford agrees with the dealer that the TSB is not needed and the OP has been told to come get his truck. So, now, the OP is pissed at Ford because it won't order the dealer to do unneeded warranty work at Ford's expense.

 

I had a dealer not want to perform the very first "surging" tsb for the Eco. They drove it down the street and back and said, "Could not duplicate." I knew where I could get it to do it and asked them who would be riding with me to confirm the issue. Drove to a hill where it always surged and shuddered and that was the end of it. They did the tsb when we got back. Have you suggested a ride-a-long? Might help if you have a consistent issue.