Jan 30, 2015, 12:33 PM
Last edit by: IB Advertising
Issue: Cannot default the My Ford Sync system (without Navigation) to Bluetooth audio
Some users are having an issue with when they turn the ignition on their My Ford Sync system reverts to Line-In even though they were using Bluetooth audio when they turn their vehicle off. They would like to have the system revert back to Bluetooth audio instead of having to go through the menus to be able to get to Bluetooth audio or use the voice commands. A Ford customer service representative FordIVTteam actually joined in the conversation and gave the reason why Ford made this change (as it would previously revert to Bluetooth) and the best method to get back to the source they wanted.
Read the full discussion below.
Some users are having an issue with when they turn the ignition on their My Ford Sync system reverts to Line-In even though they were using Bluetooth audio when they turn their vehicle off. They would like to have the system revert back to Bluetooth audio instead of having to go through the menus to be able to get to Bluetooth audio or use the voice commands. A Ford customer service representative FordIVTteam actually joined in the conversation and gave the reason why Ford made this change (as it would previously revert to Bluetooth) and the best method to get back to the source they wanted.
Read the full discussion below.
Can Sync default to Bluetooth Audio?
5 Year Member
Joined: Aug 2013
Posts: 66
Likes: 18
From: Winston Salem, NC
Crank Bait,
The feedback has certainly been documented. Thanks for sticking with us, we're committed to providing the best products for our customers.
Hi schizbomb,
Our utmost concern is keeping in touch with passionate customers such as yourself to ensure the service we provide is world-class. The texting feature is phone dependent, meaning your phone must be compatible with it in order to work: http://support.ford.com/sync-technol...c-myford-touch
In reference to your phone speakers, the audio will be rerouted via SYNC when connected. In order to listen to your usual phone sounds/notifications you will have to be in the Bluetooth Audio channel. If this advisement isn't really on target, please provide more details about the issue.
Whenever a device doesn't auto-connect upon entering the vehicle, this might be indicative of a communication error. Perform a soft reset on your phone by removing the battery for about a minute. After restoring the phone, I also recommend removing SYNC from your Bluetooth options so a new pairing relationship can be created. On a side note: if you're using a Samsung phone, or a similar Android device, double check for any permissions you need to grant SYNC after making a fresh connection. The notification will only alert you once upon first pairing the device.
Hello tractor man,
It appears other Apple device owners are experiencing the same lack of response when trying to navigate their music via the steering wheel controls. Our team is currently monitoring this behavior in response to the recent iOS7 release. There's not enough information at this time to speculate on a workaround, but we'll do our best to spread the word if one does become available.
The first step in troubleshooting your connection issue is to perform a soft reset, then create a new pairing after removing SYNC from your iPhone. You will find this option under your Bluetooth settings menu, then by tapping on the arrow next to SYNC - the option you're looking for says FORGET THIS DEVICE. If this doesn't improve functionality, master reset the system: http://support.ford.com/sync-technol...ter-reset-sync
Antonio
The feedback has certainly been documented. Thanks for sticking with us, we're committed to providing the best products for our customers.
Hi schizbomb,
Our utmost concern is keeping in touch with passionate customers such as yourself to ensure the service we provide is world-class. The texting feature is phone dependent, meaning your phone must be compatible with it in order to work: http://support.ford.com/sync-technol...c-myford-touch
In reference to your phone speakers, the audio will be rerouted via SYNC when connected. In order to listen to your usual phone sounds/notifications you will have to be in the Bluetooth Audio channel. If this advisement isn't really on target, please provide more details about the issue.
Whenever a device doesn't auto-connect upon entering the vehicle, this might be indicative of a communication error. Perform a soft reset on your phone by removing the battery for about a minute. After restoring the phone, I also recommend removing SYNC from your Bluetooth options so a new pairing relationship can be created. On a side note: if you're using a Samsung phone, or a similar Android device, double check for any permissions you need to grant SYNC after making a fresh connection. The notification will only alert you once upon first pairing the device.
Hello tractor man,
It appears other Apple device owners are experiencing the same lack of response when trying to navigate their music via the steering wheel controls. Our team is currently monitoring this behavior in response to the recent iOS7 release. There's not enough information at this time to speculate on a workaround, but we'll do our best to spread the word if one does become available.
The first step in troubleshooting your connection issue is to perform a soft reset, then create a new pairing after removing SYNC from your iPhone. You will find this option under your Bluetooth settings menu, then by tapping on the arrow next to SYNC - the option you're looking for says FORGET THIS DEVICE. If this doesn't improve functionality, master reset the system: http://support.ford.com/sync-technol...ter-reset-sync
Antonio
Hi Antonio,
If Ford is "...committed to providing the best products for our customers." as you said above, why hasn't there been a software update for the Sync w/Nav system in more than 2 years if I am correct, Gen1 - V4.1.3
The Sync system in my F150 will not connect to a phone automatically if the phone is not present when the Sync system starts up, you have to manually connect the phone. If the phone is present when Sync starts up then it connects fine, unless you try to disturb Sync while it is connecting and then it does not connect.
Also the startup device changes to whatever Sync chooses. Sometimes it is the last device that was playing, and sometimes it goes to line in and sometimes to the radio, with no pattern or reasoning.
Not to mention the issues with indexing of music incorrectly and the re-indexing even though the device has not been unplugged, and the voice commands that do not work until the indexing or re-indexing has finished, however long Sync decides to take.
I have done all the resets, software updates, restarts, reboots, hard and soft, re-installs, etc., many times.
I agree with what someone stated above, Microsoft was probably the worst software company to partner with on IVT. Broken windows in the home, office, and now in your vehicle.
The Sync system teeters on the edge of a wonderful system, unfortunately the bugs and lack of attention to detail on the part of Ford and Microsoft have left a bad taste in the mouth of anyone who tries to use Sync for even the most basic functions.
As consumers we just want something that works as it should instead of a system that needs the help of its consumers to solve all of its problems.
Anyway, is there a software release planned in the near future to update/upgrade Gen1 - V4.1.3????? Or are those of us with that system just out of luck?
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
... The Sync system in my F150 will not connect to a phone automatically if the phone is not present when the Sync system starts up, you have to manually connect the phone. If the phone is present when Sync starts up then it connects fine, unless you try to disturb Sync while it is connecting and then it does not connect. ...
Also the startup device changes to whatever Sync chooses. Sometimes it is the last device that was playing, and sometimes it goes to line in and sometimes to the radio, with no pattern or reasoning.
Not to mention the issues with indexing of music incorrectly and the re-indexing even though the device has not been unplugged, and the voice commands that do not work until the indexing or re-indexing has finished, however long Sync decides to take. ...
... Anyway, is there a software release planned in the near future to update/upgrade Gen1 - V4.1.3????? Or are those of us with that system just out of luck?
Also the startup device changes to whatever Sync chooses. Sometimes it is the last device that was playing, and sometimes it goes to line in and sometimes to the radio, with no pattern or reasoning.
Not to mention the issues with indexing of music incorrectly and the re-indexing even though the device has not been unplugged, and the voice commands that do not work until the indexing or re-indexing has finished, however long Sync decides to take. ...
... Anyway, is there a software release planned in the near future to update/upgrade Gen1 - V4.1.3????? Or are those of us with that system just out of luck?
It's true that SYNC will search for previously paired devices upon vehicle start, but in a brief manner. If a device is not found within range, SYNC won't scan for longer than necessary as this might cause a degradation in overall performance due to the extended usage of system resources. This behavior is by design and similar to many other Bluetooth-enabled devices.
In terms of SYNC returning to random media sources, this is puzzling. My initial reaction would be to restore the operating software through a master reset, though there are many other factors to consider that I couldn't anticipate remotely. Besides, based on your account this advisement has already been attempted. If SYNC appears to be working erratically or sluggish, as any form of technology is prone to, usually a soft (master reset) or hard reset (fuse pull) can address most of these concerns. Whenever these measures prove ineffective, it would be up to your servicing dealership to make any further determinations or diagnoses.
I wish I could speculate on a timeline for future software releases, but this information just isn't available. Our engineers set the patch objectives and deadlines based on the sort of feedback we receive from customers such as yourself. I encourage you to refer to your dealership for any extenuating concerns with your vehicle.
Antonio
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
Senior Member
Joined: Jul 2012
Posts: 233
Likes: 8
I have all the issues stated earlier. '12 XLT with basic sync and iphone5.
To add, I also notice the truck radio dash displays the little blutooth symbol indicating it is connected to a device when it in fact hasn't!
I have played with switching between blutooth and USB to determine the better sound quality and the sync system doesn't respond to switching back to the original input. So in essence if you want to switch back to your original input method, you might as well just turn off the truck and then turn it back on.
The SYNC system needs heavy improvement. What a disappointment! As well, how dare Ford abandon us because we don't have the "up level" system....
Time to make things right ford!
To add, I also notice the truck radio dash displays the little blutooth symbol indicating it is connected to a device when it in fact hasn't!
I have played with switching between blutooth and USB to determine the better sound quality and the sync system doesn't respond to switching back to the original input. So in essence if you want to switch back to your original input method, you might as well just turn off the truck and then turn it back on.
The SYNC system needs heavy improvement. What a disappointment! As well, how dare Ford abandon us because we don't have the "up level" system....
Time to make things right ford!
Thread Starter
Member
Joined: Jun 2013
Posts: 48
Likes: 32
Leo Getz (Joe Pesci) touched on it in Lethal Weapon 2: "They F^CK YOU at the drive-thru, okay? They F^CK YOU at the drive-thru! They know you're gonna be miles away before you find out you got f^cked! They know you're not gonna turn around and go back, they don't care."
Once you have the truck, there isn't much you can do. Ford = FAIL in this situation. I've driven Fords for years. I spent a pile of money at the dealer on this new truck and got a "Too bad, it's working as designed." from them when I complained only days after I bought it; same from Ford.
I'm buying a vehicle for my 15 year-old son soon. It won't be a Ford because I know how much he loves to listen to music. He' likely have an accident while fighting with Sync to get it to work correctly.
As I said before, 'Who could have guessed the reason I would become dissatisfied with Ford would be the stupid radio?' Here we are...
Senior Member
Joined: Mar 2013
Posts: 217
Likes: 18
From: GOD BLESS TEXAS!
Interesting because I have the same truck and before the latest sync update my S3 used to automatically connect and now it does not. It is very irritating.
5 Year Member
Joined: Aug 2013
Posts: 66
Likes: 18
From: Winston Salem, NC
Hi handymancanfixit,
It's true that SYNC will search for previously paired devices upon vehicle start, but in a brief manner. If a device is not found within range, SYNC won't scan for longer than necessary as this might cause a degradation in overall performance due to the extended usage of system resources. This behavior is by design and similar to many other Bluetooth-enabled devices.
In terms of SYNC returning to random media sources, this is puzzling. My initial reaction would be to restore the operating software through a master reset, though there are many other factors to consider that I couldn't anticipate remotely. Besides, based on your account this advisement has already been attempted. If SYNC appears to be working erratically or sluggish, as any form of technology is prone to, usually a soft (master reset) or hard reset (fuse pull) can address most of these concerns. Whenever these measures prove ineffective, it would be up to your servicing dealership to make any further determinations or diagnoses.
I wish I could speculate on a timeline for future software releases, but this information just isn't available. Our engineers set the patch objectives and deadlines based on the sort of feedback we receive from customers such as yourself. I encourage you to refer to your dealership for any extenuating concerns with your vehicle.
Antonio
It's true that SYNC will search for previously paired devices upon vehicle start, but in a brief manner. If a device is not found within range, SYNC won't scan for longer than necessary as this might cause a degradation in overall performance due to the extended usage of system resources. This behavior is by design and similar to many other Bluetooth-enabled devices.
In terms of SYNC returning to random media sources, this is puzzling. My initial reaction would be to restore the operating software through a master reset, though there are many other factors to consider that I couldn't anticipate remotely. Besides, based on your account this advisement has already been attempted. If SYNC appears to be working erratically or sluggish, as any form of technology is prone to, usually a soft (master reset) or hard reset (fuse pull) can address most of these concerns. Whenever these measures prove ineffective, it would be up to your servicing dealership to make any further determinations or diagnoses.
I wish I could speculate on a timeline for future software releases, but this information just isn't available. Our engineers set the patch objectives and deadlines based on the sort of feedback we receive from customers such as yourself. I encourage you to refer to your dealership for any extenuating concerns with your vehicle.
Antonio
Did you actually pay attention to my post?
"The Sync system in my F150 will not connect to a phone automatically if the phone is not present when the Sync system starts up, you have to manually connect the phone. If the phone is present when Sync starts up then it connects fine, unless you try to disturb Sync while it is connecting and then it does not connect."
The phone always connects if it is present when Sync starts up. The issue that I have is that Sync does not connect to the phone automatically if it is not present when Sync starts up, you must connect it manually through the touch screen. Example: I go out to start my truck when it is cold so that it can warm up, no phone present, then a few minutes later I get in the truck to leave, which is already started as well as Sync, and Sync will not connect to my phone automatically when the phone is inside the vehicle with me. Even my wife's Honda Odyssey connects automatically to the paired phones no matter what the status of the system is.
Second issue is with the random source selection on Sync startup. This started after I began using a 128GB flash drive to play my music from. If the flash drive was playing when Sync shut off, sometimes it will resume at the next startup, sometimes it will just go to line-in, sometimes the radio, somtimes it will start from the beginning of the list of music on the flash drive, etc. with no pattern. Any other source usually resumes without a hitch, including an iPod. I assume that your response to this will be that the device is not supported/approved/tested/blessed/ect. by Ford or Microsoft to work with the Sync system, even though it is a simple USB flash drive that is FAT32 formatted on a Microsoft operating system.
Third issue. Is there a software update planned for anytime in the future for the Sync system with touch screen navigation that is currently on Gen1 - V4.1.3????? Not a timeline, just whether or not an update is planned.
Thanks
Senior Member
Joined: Oct 2013
Posts: 155
Likes: 15
I believe ford is just trying to be some penny pintchers... My c class Benz 2011, is able to remember my Bluetooth with an iPhone 4s, always connect from last spot stopped via Bluetooth and can read and write texts! This issue is not an iPhone issue, it's a ford sync issue! Ford needs to stop playing people and start getting their software techs in order!
Member
Joined: Oct 2012
Posts: 3,837
Likes: 579
From: Tucson, AZ
2013 XLT with the 4.2 inch screen. Same issues....
-reverts to line in after turning truck off and getting back in.
-Have to tell it to go to bluetooth audio each time.
-Never have had working text messaging. (not that I really care)
It would be AMAZING to be able to just get in and have it be on BT. Soooo dumb.
-reverts to line in after turning truck off and getting back in.
-Have to tell it to go to bluetooth audio each time.
-Never have had working text messaging. (not that I really care)
It would be AMAZING to be able to just get in and have it be on BT. Soooo dumb.
