needparts

I just wasted almost 2hrs today at 2 different ford dealership. All I'm trying to do is get my remote enble on my truck. First place had no clue whay I was talking about. I even gave them the ford instructions on how to do it. 2nd place says they only have 1 guy whom could do it but was unable to do it today. I swere I will not own another ford product. I might switch to dodge.

ftownkev

iTrader: (1)

Don't take this the wrong way but it sounds like your problem is more with the skill of the mechanics at the dealership then with Ford. Why don't you try taking your truck to a place besides the dealer. Believe it or not my local Best Buy has a amazing MECP Master certified tech that I have do all kinds of custom work for me and the price is not bad. Now I'm not saying that your Best Buy can do what your looking for I'm just saying look outside the box and you may find someone who can do better work and some times for better prices.

Stu Cazzo

Kung

You're switching because one guy didn't know and the other guy was gone?

With all due respect, the problem has little to do with Ford's truck.

RogueGT

Hahaha...that's the solution go get a Dodge. In my past life I was a Chrysler parts manager... 2 days at Ford is 2 weeks at Dodge. I graduated from Chrysler to Ford and enjoyed many fun years as a Service Director and Parts Manager for Ford. Past life, cuz today I do engineering things.
I would call ahead to a dealer to make sure they understand your concern and to determine if the right person is available to commit to your needs.

ns_redneck

book an apointment for when the guy will be there and drop it off.

needparts

The process to do what I need them to do take like less than 5 mins. I have worked in the middle east for the last 6 yrs and I swear the customer service back here in the states is almost as bad as a 3rd world country. The other thing that got me was they open at 7am. Which is the time I got there but the so call techs don't get in until 8am. Why open when when they can't do any work unitl 1 hr later?

needparts

Do you by chance own or have own a yellow mustang?

MCDavis

iTrader: (1)

For the same reason that the techs here leave at 6 and the service writers are there til 7...for our convenience. I like being able to drop it off, not miss work, and pick it up. Keeps me from having to make special arrangements. I utilize the dealership's free drop off and pick up shuttle too.

RogueGT

2003 Yellow MACH1