brake issue
Ford Customer Service
Joined: Jul 2013
Posts: 379
Likes: 39
From: Oakville, ON
I'm happy that they got your part to get you back on the road. Brought my 2011 F-150 (that I bought used little over one year ago) in for the same problem as you but the difference is they kept my truck because they said it was to dangerous to drive and that the part was on backorder. This was August 24, 2014. In the meantime they loaned me a Ford Focus. The reason I got the F150 is that we pull a travel trailer and love to camp, can't exactly pull with a 4 cyl. Did emailed Ford Canada and got a call 4 days later from customer service (which is a call centre) explaining that they were sorry for the delay and were speaking with there supplier to put a rush on the part. Called the service manager at the dealer to vent a little and got the same song and dance as the call center. So to make a long story short, today is September 14th missed out on 4 week-ends of camping and still no clue as to when this part will be in.
Brittany
Junior Member
Joined: May 2013
Posts: 3
Likes: 1
From: Cornwall, Ontario, Canada
Update on same problem
I'm totally amazed! One day after posting on twitter, Ford Trucks on Facebook, Ford Canada on Facebook and this site I was messaged by Ford Service to provide them with some information. I sent that information yesterday and this morning got a call from the dealer saying that the part was in and the truck repaired, Oh! and by the way they noticed a front end noise when they took it for a test run. They changed a front wheel bearing and told me that I need two front rotors and pads at a cost of over $450. All this at 56500 km. Totally amazed!!!
Last edited by normc; Sep 16, 2014 at 09:17 AM.
Thread Starter
Member
Joined: Dec 2013
Posts: 74
Likes: 4
That is good to hear that it is fixed. I have heard the dealer having a few trucks in for this issue. and a few more people talking to them personally it is starting to happen to them. And they all seem to be going around 60,000 km.
I wonder how many trucks it takes before a recall?
After all the part shouldn't be on back order if it didn't need replaced in the first place.
I wonder how many trucks it takes before a recall?
After all the part shouldn't be on back order if it didn't need replaced in the first place.
Ford Customer Service
Joined: Jul 2013
Posts: 379
Likes: 39
From: Oakville, ON
I'm totally amazed! One day after posting on twitter, Ford Trucks on Facebook, Ford Canada on Facebook and this site I was messaged by Ford Service to provide them with some information. I sent that information yesterday and this morning got a call from the dealer saying that the part was in and the truck repaired, Oh! and by the way they noticed a front end noise when they took it for a test run. They changed a front wheel bearing and told me that I need two front rotors and pads at a cost of over $450. All this at 56500 km. Totally amazed!!!
If you have any further questions, or would like to document some dealer feedback, please don't hesitate to reach out. I'll be here (as well as my colleagues on Facebook and Twitter, of course) to help!Brittany
Member
Joined: Jun 2014
Posts: 34
Likes: 1
one oil change after my pump was replaced I was told I need a brake job........
So I drove my truck for a month with this problem as there were no parts available, and now my front brakes are shot. rear brakes are over 80 percent left, coincidence? I bet there is a brake bias issue when vacuum is not correct and it destroyed my front pads / rotors. Thanks Ford.
check your brake condition if you were forced to drive it without proper boost.
So I drove my truck for a month with this problem as there were no parts available, and now my front brakes are shot. rear brakes are over 80 percent left, coincidence? I bet there is a brake bias issue when vacuum is not correct and it destroyed my front pads / rotors. Thanks Ford.
check your brake condition if you were forced to drive it without proper boost.
Junior Member
Joined: Sep 2014
Posts: 9
Likes: 0
Almost Crashed because of brakes!
2011 F150 ecoboost, 80k km
Ok, it happened to me today. Almost crashed into another vehicle. Had to slam on my brakes and guess what? There almost were none. They never locked up and I basically slowed to a stop and pedal was bottomed out. Fluid is fine, both front and rear rotors/pads and within spec. Sometimes in the AM when I started the truck the pedal is already bottomed out until vacuum build up. Is this a bad vacuum pump? I have 80km on the truck! Have also had the timing chain noise that is a reported issue with this truck. I have owned a ford all my life, I think this is the last one. It's already had the loss of power at highway speed issue fixed at 60k. Come on Ford! Support you product, there should be recalls, especially with the brake issue.
Ok, it happened to me today. Almost crashed into another vehicle. Had to slam on my brakes and guess what? There almost were none. They never locked up and I basically slowed to a stop and pedal was bottomed out. Fluid is fine, both front and rear rotors/pads and within spec. Sometimes in the AM when I started the truck the pedal is already bottomed out until vacuum build up. Is this a bad vacuum pump? I have 80km on the truck! Have also had the timing chain noise that is a reported issue with this truck. I have owned a ford all my life, I think this is the last one. It's already had the loss of power at highway speed issue fixed at 60k. Come on Ford! Support you product, there should be recalls, especially with the brake issue.
Thread Starter
Member
Joined: Dec 2013
Posts: 74
Likes: 4
2011 F150 ecoboost, 80k km
Ok, it happened to me today. Almost crashed into another vehicle. Had to slam on my brakes and guess what? There almost were none. They never locked up and I basically slowed to a stop and pedal was bottomed out. Fluid is fine, both front and rear rotors/pads and within spec. Sometimes in the AM when I started the truck the pedal is already bottomed out until vacuum build up. Is this a bad vacuum pump? I have 80km on the truck! Have also had the timing chain noise that is a reported issue with this truck. I have owned a ford all my life, I think this is the last one. It's already had the loss of power at highway speed issue fixed at 60k. Come on Ford! Support you product, there should be recalls, especially with the brake issue.
Ok, it happened to me today. Almost crashed into another vehicle. Had to slam on my brakes and guess what? There almost were none. They never locked up and I basically slowed to a stop and pedal was bottomed out. Fluid is fine, both front and rear rotors/pads and within spec. Sometimes in the AM when I started the truck the pedal is already bottomed out until vacuum build up. Is this a bad vacuum pump? I have 80km on the truck! Have also had the timing chain noise that is a reported issue with this truck. I have owned a ford all my life, I think this is the last one. It's already had the loss of power at highway speed issue fixed at 60k. Come on Ford! Support you product, there should be recalls, especially with the brake issue.
If you go to a restaurant and find a hair when you are half way done your burger. The restaurant will make a new one cause they stand behind there product. With ford they have a part that should outlast the vehicle. But your out of warranty so too bad so sad.
I was a Chevy guy switched to ford. I think my next truck I will go back to check.
Ford Customer Service
Joined: Jul 2013
Posts: 379
Likes: 39
From: Oakville, ON
2011 F150 ecoboost, 80k km
Ok, it happened to me today. Almost crashed into another vehicle. Had to slam on my brakes and guess what? There almost were none. They never locked up and I basically slowed to a stop and pedal was bottomed out. Fluid is fine, both front and rear rotors/pads and within spec. Sometimes in the AM when I started the truck the pedal is already bottomed out until vacuum build up. Is this a bad vacuum pump? I have 80km on the truck! Have also had the timing chain noise that is a reported issue with this truck. I have owned a ford all my life, I think this is the last one. It's already had the loss of power at highway speed issue fixed at 60k. Come on Ford! Support you product, there should be recalls, especially with the brake issue.
Ok, it happened to me today. Almost crashed into another vehicle. Had to slam on my brakes and guess what? There almost were none. They never locked up and I basically slowed to a stop and pedal was bottomed out. Fluid is fine, both front and rear rotors/pads and within spec. Sometimes in the AM when I started the truck the pedal is already bottomed out until vacuum build up. Is this a bad vacuum pump? I have 80km on the truck! Have also had the timing chain noise that is a reported issue with this truck. I have owned a ford all my life, I think this is the last one. It's already had the loss of power at highway speed issue fixed at 60k. Come on Ford! Support you product, there should be recalls, especially with the brake issue.
Brittany