BLOWN Ecoboost engine with Nightmare Warranty service
Thread Starter
Member
Joined: Feb 2012
Posts: 50
Likes: 1
From: Traverse City, MI
I'm obviously in a less-than-ideal situation.
Thanks for reply.
Senior Member
Joined: Dec 2011
Posts: 13,811
Likes: 3,179
From: Texas
ford does not care,period at any level. i would be focusing my attention towards ensuring that the truck gets repaired correctly.
Ford obviously and intentionally drags their feet on these type of repairs, to help get you out of warranty! Nice tactic!
Good luck, and welcome to fords better idea!
Ford obviously and intentionally drags their feet on these type of repairs, to help get you out of warranty! Nice tactic!
Good luck, and welcome to fords better idea!
Senior Member
Joined: Jul 2015
Posts: 1,740
Likes: 219
From: Olywa
This ^^^^
Before you buy anything - car, boat, TV - you can read the warranty. Virtually nothing will provide you with a replacement while you await repair. Ford does sell Extended Warranties which can be purchased with a car included, at least for some period of time. You got those offers same as us, and obviously like most of us didn't take it.
As to rental car coverage with your car insurance, IF you go that route in the future make sure you understand what it covers. The car had a mechanical problem, NOT an accident. There is no claim under the auto policy. If the included rental car allowance is for accidents only, then it also would not apply.
Ford owes you nothing, neither would Toshiba for your failed TV. Consumers need to be aware of things before they happen.
Before you buy anything - car, boat, TV - you can read the warranty. Virtually nothing will provide you with a replacement while you await repair. Ford does sell Extended Warranties which can be purchased with a car included, at least for some period of time. You got those offers same as us, and obviously like most of us didn't take it.
As to rental car coverage with your car insurance, IF you go that route in the future make sure you understand what it covers. The car had a mechanical problem, NOT an accident. There is no claim under the auto policy. If the included rental car allowance is for accidents only, then it also would not apply.
Ford owes you nothing, neither would Toshiba for your failed TV. Consumers need to be aware of things before they happen.
Senior Member
Joined: Jan 2016
Posts: 1,505
Likes: 313
From: Kentucky
These engine failures on 11-12 models is unacceptable. Ford claims to test these for "millions of miles". I call b.s..
I remember the days when you couldn't kill a Ford truck if you tried. What the company has become today is sad. They use owners as guinea pigs.
To the op, I feel your pain.
I remember the days when you couldn't kill a Ford truck if you tried. What the company has become today is sad. They use owners as guinea pigs.
To the op, I feel your pain.
Senior Member
Joined: May 2011
Posts: 12,073
Likes: 4,000
From: ME
These engine failures on 11-12 models is unacceptable. Ford claims to test these for "millions of miles". I call b.s..
I remember the days when you couldn't kill a Ford truck if you tried. What the company has become today is sad. They use owners as guinea pigs.
To the op, I feel your pain.
I remember the days when you couldn't kill a Ford truck if you tried. What the company has become today is sad. They use owners as guinea pigs.
To the op, I feel your pain.
4Runner Driver
Joined: Jan 2015
Posts: 364
Likes: 36
From: Texas
1. Call your insurance and see if any of the rental will be covered by your policy. I had a rental Mustang for a week on State Farm's dollar for a mechanical breakdown once.
2. If you don't have any coverage for it, call yoir selling dealership and see if they are willing to help you out with a loaner. When my 2009 Mustang GT/CS broke down 100 miles from home, Ford roadside assistance towed it to the nearest dealership. I had just bought it (I know, different situation, but hear me out.) two weeks before, and my selling dealership covered my 3 days of rental while I waited on the other dealership to fix my car. They didn't have to, but they're wanting to sell me another car someday, so they did. The dealership 4 hours away has no incentive to give you a loaner. Your selling dealership does.
3. You can always trade it in while it's there. They should give you full trade-in for it, seeing as the engine replacement isn't going to cost them anything, and when they're done, they can sell it.
2. If you don't have any coverage for it, call yoir selling dealership and see if they are willing to help you out with a loaner. When my 2009 Mustang GT/CS broke down 100 miles from home, Ford roadside assistance towed it to the nearest dealership. I had just bought it (I know, different situation, but hear me out.) two weeks before, and my selling dealership covered my 3 days of rental while I waited on the other dealership to fix my car. They didn't have to, but they're wanting to sell me another car someday, so they did. The dealership 4 hours away has no incentive to give you a loaner. Your selling dealership does.
3. You can always trade it in while it's there. They should give you full trade-in for it, seeing as the engine replacement isn't going to cost them anything, and when they're done, they can sell it.
Senior Member
Joined: Feb 2010
Posts: 9,300
Likes: 1,524
From: Manassas Va
I understand what the warranty says and what the policy was. I never went to my auto insurance because it isn't a collision. That is why I rented a car for a couple weeks already out of my own pocket. It cost just under $30/day for the smallest, cheapest rental you can get. I expected that it would be taken care of in a reasonable time frame and that the car I rented should cover me. HOWEVER, I also understand that telling me that my truck will be unavailable for close to 2 months IS NOT typical warranty service. I believe that as part of a warranty it is not unreasonable to expect it to be taken care of in a reasonable time frame, that is not a reasonable time frame. That is where customer service comes in. Yes, if Ford gave a car to anyone for every occurrence of warranty service that last's a day or 2 it would be cost prohibitive but in case's where they can't back up their own warranty in a realistic time frame they should be willing to step up to the plate, whether it be for me or someone that has a mustang out of commission for multiple months due to Ford's own issues, in my particular case the inability of Ford to furnish proper parts in an appropriate time frame. I suppose true customer service is a lost art. Hard to have brand loyalty when experiencing this. So your saying Ford's supply chain issues aren't their issue but instead all of ours? That is poor customer service then. I've loved this truck but this experience is opening my eyes.
Does it suck? Yep! But it's black and white and FORD is fulfilling its obligations. It's interesting there was no warning before the motor blew, I've had way old cars with less tech give MANY signs it was going to blow.
Senior Member
Joined: Feb 2010
Posts: 9,300
Likes: 1,524
From: Manassas Va
These engine failures on 11-12 models is unacceptable. Ford claims to test these for "millions of miles". I call b.s.. I remember the days when you couldn't kill a Ford truck if you tried. What the company has become today is sad. They use owners as guinea pigs. To the op, I feel your pain.
I would bet a weeks pay that Eco motors blowing is a very minute portion of actual ecos on the road!
Member
Joined: Nov 2012
Posts: 92
Likes: 9
From: east tennessee
We all have to realize the automotive industry is evolving just like it did in the 80's. These are brand new engines. Of course ford doesn't know how they're going to hold up in the real world. There has to be a common denominator in these motors blowing. Also guys the last body style chevy v8s were plagued with consuming excessive amounts of oil due to broken rings. They also had to replace the engines. And dodge has there rear end failures that lock the rear axle up at highway speeds. These auto manufactures are trying every way to make these vehicles more fuel effecent and that takes trial and error.