If Ford doesn't cover rentals as part of the warranty then they don't and it is clearly stated, why would you expect them to?

I don't think 2 moths is a big deal for a large item and as much work as a blown engine. Does it say anything in the warranty about a reasonable time frame? Just because you don't think it is reasonable and doesn't fit you doesn't mean it is poor service. I would be happy it is covered at all.

Too many people get PO'd after the fact and think that just because a truck or any other product is expensive, and that being without it is inconvenient that Ford or the manufacturer should step up and offer something that clearly isn't covered. I purchased the extended warranty that does include rental. If they didn't provide one then I would be PO'd.

I think I would be pretty happy that it happened while still under warranty. It could have happened a couple months or miles later and then you would be SOL. Also if the dealership is being polite and trying to help you then I guess I would also be happy about that too. Otherwise price out a tow to a closer dealership or find a buddy with a trailer and go get it.

 

I understand what you're saying and to a certain degree agree, that is why I went and purchased a rental myself.

That changed when they gave a extremely crazy timeline. Do you think 2 months to be serviced is okay? That is 1/6 of a YEAR. If they are going to provide a warranty it would behoove them to provide it in reasonable amounts of time. That is where my gripe is, simply the timetable, or lack thereof.

 

Where in the warranty does it define a timeframe or reasonable? I understand you dont like the 2 month time and i really do feel for you but at a certain point i would be pleased that is covered.

 

I don't disagree that the amount of time you may be awaiting seems long. I would do everything in my power to get the dealer and Ford Corporate to make it happen sooner. Perhaps by raising awareness of the length of time, they may end up doing something.

I have a 10 year old recliner that has mechanical issues every few years. I waited 5 weeks for them to ship replacement parts, only to get the wrong ones. I'm now "prioritized" to the front of the line, have to wait 14-21 business days for it to ship (no guarantee), and then for it to come. In the meantime, no chair. They already know that due to the poor service and failing parts I will never buy another Lane product in my life, but they don't care. Private equity company bought up a bunch of furniture companies some years ago, milking them for all they are worth.

 

And that is why customer service is a lost art. Everything isn't always black and white but many shades of grey area.

Let's suppose 2 different Ford owners of the same year have their truck engines blow up. One has his blow up at 59,995 miles and the 2nd has his blow up at 60,005 miles. If we look at that strictly in black and white terms customer #1 would get a new engine and customer #2 would be SOL and paying the $10,000+ on his truck. Should Ford do something differently in those cases, what if you were customer #2? Would you just say "oh well, that's the breaks" and move on?

 

But my truck is still in warranty by Ford. While Ford will eventually get it fixed my feelings are they should have an obligation to take care of it in a reasonable time. I know we can agree "reasonable" is a pretty ambiguous term but also can probably agree that 2 months removes any of the debate of "ambiguous" in this case.

We are probably going to agree to disagree on this one until the shoe is on the other foot and then, and only then, you'll solidly be on my side

 

It's also 1/60th of a DECADE

 

The posts above are correct that your power train warranty does not cover a loaner car, and thus as extraordinary as the situation may be and the frustration it has caused, Ford is not obligated to provide a loaner. You are very fortunate that this happened while under warranty and that Ford is performing the warranty work with no questions asked. Looking on the bright side, you're getting a brand new Ecoboost engine, with no miles, installed by a Ford dealer, and an extension on the warranty (which seems typical 12K/12mo).

Here's my advice on what to do: (1) Don't be furious or take it out on the Ford employee who is handling your case, or the dealership; (2) Do stay in contact with Ford customer service to check on the status of accelerating your repair; (3) Don't let Ford customer service close your case number out until you get your truck back; (4) Do ask about whether you can get any type of Ford extended warranty on your truck, or at least the PT; (5) Do keep a log of your interactions with both Ford and the dealership and what was discussed; (6) If you have a relationship with a local dealer, do inquire whether the vehicle can be towed to have the warranty repairs performed there (your auto insurance may have towing for mechanical failure (it's on my policy); (7) Some insurance companies offer roadside assistance as a rider, so do check with your insurance to see if you have any coverage for a rental in this situation; and (8) Finally, if you are otherwise happy with your Ford truck, but for this incident, then don't switch brands--the grass is not always greener.

Your expectations from Ford should be that: (1) The engine will be replaced and installed to original factory specs by an authorized Ford dealer; (2) Ford customer service will work to accelerate the backlog to get you back on the road sooner; (3) Ford may offer a longer warranty period; (4) Your local dealer may be able to get you a loaner (but is not obligated or required to do so); and (5) you be treated with with dignity and respect, which is based in large part on how you interact with them.

Good luck, and please let the Forum know how it turns out.

 

Have you tried contacting your dealer? Tell them you'd like them to do the work and see if they offer up a loaner. I'm sure AAA may even cover the tow or maybe your dealer can pick it up.

 

Thank for your post and thoughts.