AutoLysis

Interesting thread...

I've been flipping bak (heh) and fourth about whether to grab a Fibermax/F1. Guess this makes my decision a little more muddled.

RES4CUE

First, you are not picking up the thick sarcasm that I'm putting down about my brake light! I didn't bitch or whine when I discovered it, I ordered a new part, added silicone, and went about my day!

I was using it as an example of the whining going on with some people in this thread and that they expected more than they should.

He contacted them and they said he was out of warranty but they would honor 30% off a new one and he wasn't satisfied with that and whined about it here.

I've said several times that the owner should have not posted here as it made things worse and now people expected instant gratification and have their new covers shipped ASAP but after less than 48 hours without a response there was more bitching and whining, hence more instant gratification attitude!

He's running a corporation and unlike most of us who are able to be on here all the time he probably doesn't have the times he may be handling it but it's going through channels.

Personally, if I were him now, I'd cut my losses and move on. Sometimes in business there is no satisfying people so......

Cowpig

oh well that's different, the president of a company with hundreds of employees responded within a few hours to the thread and directed his response to the wrong screename. Nobody could possibly have figured out who he intended to direct it to either, clearly. I'd contact law enforcement and see about getting a felony warrant to insure justice is served.

champ198

That is correct. I'm not sure I can be satisfied either at this point.

For me, 3 out 3 BakFlip F1s have been defective in the last 21 months. How many of you would just accept this and move on? We don't with anything else. Why such negatively when someone reports a problem. Doesn't it help someone else who is considering the product? Also, doesn't it help the manufacturer to build a better product?

My first cover leaked, replaced, second cover had panels dissolving because it couldn't withstand the environment, replaced, third is leaking. This is all within 24 months. The cover has a 36 mth warranty.

You can't satisfy people by putting out a product that has a 66% chance of leaking. BAK has had 3 opportunities to make a great impression with me by delivering a defect free product out of the box.

Do I kiss Maiman's booty for coming on this board and expressing whatever it is he wants to say? No. Some of you do and that's ok. Let's not forget the underlying problems. Quality & Design. Frankly, I hear Maiman talking and no doing. He's shipping out a product that may or may not leak. You're playing the odds of getting one that doesn't leak.

Quality costs money. I really don't think Maiman cares because the cost of replacing covers and all this negativity has not hit hit his bottom line yet. I know this because he's still shipping defective covers. Nothing has changed. His Q/A hasn't changed, his mfg process hasn't changed, etc. I know this because I got a leaking cover that was built and shipped two weeks ago.

So, tell me, am I being unreasonable by expressing my dissatisfaction?

Who should be unsatisfied here? the customer or Maiman?

kidastra

iTrader: (1)

You really are special aren't you, you just want to stick to your guns. God forbid you realize the president with hundreds of employees fails to deliver on his word. I'm glad you feel people's word mean nothing, I'm extremely glad you aren't in customer service! Even if we should assume he was speaking to the op, why dodge his calls and his emails then? Ya fine he replied within a few hours, big deal he was probably trying to save face, and defend his company (as I would to)

You clearly don't think before you type and have 0 way with words and its easy to understand why you are so dismissive with all of this. We all agree product was out of warranty tough luck, that changed when the president of hundreds of employees came here to "make it right". You argue that he was **** on and didn't have enough time to respond. Why couldn't he respond to the original email from the op that had the link to this thread? Why couldn't he answer the phone when the op called, even after asking the op to call? Why couldn't he reply to the email after the call was ignored? Guess he was having a real busy day as he mentioned. So at 5am when he was writing his excuses in here why couldn't he shoot an email back to the op?
You mentioned before that you are glad you don't deal with customer service in your line of work. After seeing all your posts I gotta ask do you work for Bak, cause it seams that they too don't deal with customer service in their work either!! Stop defending the guy and wake up. Your excuses are just as weak as Julian's

RRSport

Hey everyone!! Look! I love my F1!
Lol this thread is getting a bit over the top

Dscglfr

I agree 100%, Tony who started this thread isn't even chirping up anymore. Agree to disagree I mean Tony obviously isn't getting what was promised. If I were Tony I wouldn't be happy but he got a few years out of it, it's not built to last a lifetime. It's a shame about broken promises but we've all had it happen in our lives. Doesn't make it right, just saying.

sgtpatiolantern

An HD here in the west!

lotecredneck

Ok it's time for me to respond...

First of all I didn't come on here whining about them not replacing my cover. I came on telling of my experience with my Bakflip G2 and what I think may be a common problem for all of the Bakflip models as they all use the same hinge. I felt that since I used this forum to make my purchase decision, I should give that experience here for those that are contemplating a purchase. I was perfectly happy with my cover until the hinges shrunk and exposed the gap between the leaves of the cover causing it to leak severely where the hinges shrunk. I understood the cover was out of warranty and when I went to BAK I was looking for service parts not knowing this item was unserviceable other than replacing the prop rods.

When they offered to sell me another at 30% off, I contemplated that offer until I did a little more research and discovered that the discount price and shipping was more than I could purchase one for online including shipping! That's what prompted my comment that their offered sucked and I stand by that comment! Did they have to make that offer? Short answer is no, but since they were already offering 20% off to anyone on their site another 10% wasn't going to entice me to spend another $700 plus dollars for an item that can't be repaired and is essentially disposable if it fails after the warranty ends. And I wanted those that are looking for a cover, to have that information available to them to help make their purchase decision.

This is when Julian chimes in saying to call him the next day and he would replace the cover, but was directing the comment to someone that wasn't having an issue. At this point I took it upon myself to assume he was talking to me. When he wouldn't take my call or email messages, but answered others is when I posted those facts. He brought this upon himself. Twice actually! I grew up being told not to make promises that you can't keep.


Like I have said before, those that have a Bakflip and it's been trouble free, I'm proud for you and I wish you many years of satisfaction with your purchase. I was happy with mine until it failed.

Cowpig, I'm sorry I'm not as eloquent a writer as you nor as articulate, but creative writing was not one of my strong suits when I went to school many years ago.

~Tony

95stepside

Wow, less than a week since this thread was started and people are flipping out because he doesn't have a new cover already. Definitely some impatient people up in herr...