McCarthy

I'm not the one with the problem, in fact my G2 is awesome. The gentleman who needs your help made the original post.

Austin FX4

I had the same problems with my Fibermax cover as the OP in that the seals pulled away from the sides about 3/4 of an inch or so in two places.


Fortunately for me, I contacted Bak (Julian as a matter of fact), he transferred me to a VP at his store and they sent me a new cover so I hope you get yours taken care of.

lotecredneck

I don't expect them to do anything. Julian just comes on here giving lip service, but doesn't deliver on any promise he makes.

~Tony

kidastra

iTrader: (1)

Well we will wait to see what happens with focus289.

zacharyz

This is exactly what he should do instead of giving busy excuses. Should say you know what I'm busy but contact Fred in customer service and he will take care of you. Instead it's call me, no email me, no I'm too busy.....blah blah blah. Bottom line is neither Julian or anyone else has helped the OP yet.

eganovage

I don't own a G2 but I find the discussion interesting because I'm just interested in group dynamics. Now, I am NOT saying this situation is the same but, a few years ago there was an audio company called AV123. They sold exclusively online and had a large customer base that enthusiastically supported the company. It was obvious to the analytical observer that his company was falling apart. They announced products and didn't deliver and the QC was poor. The owner became personally involved in various forums and announced customer service improvements, shake ups, new processes, product improvements, poor partners, etc. and made himself available to individuals with problems. Some promises were kept but mostly it was just a shell game. The defenders always rationalized their support by citing how stand-up and "transparent" the owner was in his online presence - despite actions to the contrary. The owners posting were almost identical - there's some bad apples, I'm really busy, things slip through the cracks now and again, etc. Eventually the company went bankrupt and the owner went to jail for fraud.
Again, I'm am not equating that situation to this thread - just cautioning people to think with their heads, not hearts and judge based on actions, not words.

schizbomb

I'm not shocked to see another thread about BAK's customer service. Eventually they sent me a second cover for my completely ****ed up one. The second one was much better quality and fixed most of the issues I had with the first. Unfortunately, I would not call my second cover a QA poster child either, as it still leaks a little and has it's issues with sealing. I just dare not risk swapping it again and getting one more like the first than the second.

lotecredneck

At least you got something out of them instead of lip service!

~Tony

focus289

Well besides two emails on Tuesday I haven't heard a thing from BAK today. I followed up with them twice today and no response.

lotecredneck

I would probably refrain from holding your breath..... just sayin!

~Tony