anyone deal with VMP Tuning?
04-09-2011, 11:39 AM
#1
anyone deal with VMP Tuning?
i ordered my tuner more than 2 weeks ago. credit card was debted the same day as the order. i have 3 emails into them asking for status/tracking info. and i have only got an answer to my first email when justin wanted to know my order number. i emailed the number back to him in 15minutes after receiving his email. then notheing for 5 days now. ive even sent reminder emails. the lack of contact and customer support is disurbing me. i'm thinking about charging back the original charge before i get burned. anyone have similar experience? what was the resolve?
04-09-2011, 11:56 AM
#2
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Don’t think anyone has ever been “burned”. Slow as tar dripping in the Yukon is the theme of a few tuners.
Too late now, but by the time this thread has 1 replies, could have had a Tune from 5Star. Just sayin.
It’s 2011, waiting weeks for an email tune/tuner is not cool.
Too late now, but by the time this thread has 1 replies, could have had a Tune from 5Star. Just sayin.
It’s 2011, waiting weeks for an email tune/tuner is not cool.
Last edited by Lidy; 04-09-2011 at 12:01 PM. Reason: Changed from 3 replies to 1 for accuracy
04-09-2011, 12:19 PM
#3
Originally Posted by Lidy
Don't think anyone has ever been "burned". Slow as tar dripping in the Yukon is the theme of a few tuners.
Too late now, but by the time this thread has 1 replies, could have had a Tune from 5Star. Just sayin.
It's 2011, waiting weeks for an email tune/tuner is not cool.
Too late now, but by the time this thread has 1 replies, could have had a Tune from 5Star. Just sayin.
It's 2011, waiting weeks for an email tune/tuner is not cool.
I'm not complaining about the time to write a tune. Just the poor customer relations. And worry of them bailing on me after I paid for it. I still have sometime with visa to charge it back but its getting close.
Last edited by geabis; 04-09-2011 at 12:31 PM.
04-09-2011, 12:30 PM
#4
Senior Member
Yea that really sucks dude. I say get ur money back. For something that big it's not worth it. If there not worried about u they are definitely not gonna worry about ur 35k truck and how it runs.
Look into 5 star, someone that actually takes the time to come on here every now and then just to make contact is a plus in my book. Just like tasca.
Look into 5 star, someone that actually takes the time to come on here every now and then just to make contact is a plus in my book. Just like tasca.
04-09-2011, 12:33 PM
#5
Originally Posted by FiveOhFuzzF150
Yea that really sucks dude. I say get ur money back. For something that big it's not worth it. If there not worried about u they are definitely not gonna worry about ur 35k truck and how it runs.
Look into 5 star, someone that actually takes the time to come on here every now and then just to make contact is a plus in my book. Just like tasca.
Look into 5 star, someone that actually takes the time to come on here every now and then just to make contact is a plus in my book. Just like tasca.
04-09-2011, 01:11 PM
#6
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I ordered my tune from Starkie and had my tuner in my hands in 11 days. Keep in mind, Justin does tune outside of his shop, much like other Level 4 SCT guys.
Troyer takes like 6 weeks!
Troyer takes like 6 weeks!
04-09-2011, 01:12 PM
#7
Originally Posted by obusnizzle
I ordered my tune from Starkie and had my tuner in my hands in 11 days. Keep in mind, Justin does tune outside of his shop, much like other Level 4 SCT guys.
Troyer takes like 6 weeks!
Troyer takes like 6 weeks!
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04-09-2011, 01:37 PM
#8
Justin at VMP did my tune for my GT500. He is the hands down best in the biz, and normally has A+ customer service. I can remember exchanging emails with him at 11pm here which was 1am there. He will come through
04-09-2011, 01:51 PM
#9
Senior Member
This happened to me as well and was told it shows on his website up to 2 weeks for custom tunes. I was very pleased with his 87 perf tune but not so much with his 93 perf tune.
04-09-2011, 02:36 PM
#10
Originally Posted by jhunt47
This happened to me as well and was told it shows on his website up to 2 weeks for custom tunes. I was very pleased with his 87 perf tune but not so much with his 93 perf tune.
