Originally Posted by crewsn

OK, Final follow up since this mess is finally over. After 32 days in the shop,19 trips to the dealership, 7 rental cars, 1 demo truck, 9 separate attempts to fix the truck (3 of those by a ford field service engineer), over 300 miles put on the truck for diagnostic purposes and countless hours in phone calls, filling out complaint forms and e-mails it's over.
Here's the story, after having the HVAC issue and them not being able to fix it after 3 1/2 months, ford took the stance that the issues were "normal". upon getting this decision i filed a BBB complaint form stating i would like a replacement truck. once the BBB accepted the complaint and it was considered valid, ford had 14 days to respond or we were going to arbitration. on day 8 my case worker calls and says Ford responded with "we would like to have a service engineer look at the truck". i just laughed at this and said absolutely not as they have already had an engineer look at truck 3 times (like they didn't know this already)! my case worker tells me he will let them know this. I don't hear another word from anyone until the day after the deadline is up (day 15). they are calling to schedule the arbitration meeting and said ford never responded. so meeting is set for June 3rd. So guess who calls on June 2nd to say they would replace the vehicle!
So at this point i am contacted by the Reaquired Vehicle Department (RAV). this process takes another almost 3 weeks to complete.
So here i am, 1 week and 2 days shy of 5 months with a replacement truck.
I do want to state that the dealership, Field engineer, folks at the BBB and even the folks at the RAV department were top notch and very pleasant to work with. my biggest disappointment was with Ford corp. as i was left with the feeling that they were going to wait as long as possible to see if i would carry this all the way through to the end. Kind of a "calling my bluff" type of scenario. But in the end they did make it right so on to the next adventure.

Sorry for the long read but i wanted to post this as i did a lot of researching when this all began and couldn't find much on how this process works. so if anyone has any questions shoot me a PM and maybe i can help.

Originally Posted by skupko9680

Sorry to reserect an old thread but over the weekend the blower fan stopped working all together. I have an appointment with the dealer on Friday but wanted to see if anyone had any advice. I took a look at the fuses in the manual and #46 might warrant a look however it sounds like the whole climate control system not just the fan. I can feel warm air but it just does not blow out of the vents no matter what speed I select on the touch screen or controls on my 2013 FX4.

Originally Posted by skupko9680

Sorry to reserect an old thread but over the weekend the blower fan stopped working all together. I have an appointment with the dealer on Friday but wanted to see if anyone had any advice. I took a look at the fuses in the manual and #46 might warrant a look however it sounds like the whole climate control system not just the fan. I can feel warm air but it just does not blow out of the vents no matter what speed I select on the touch screen or controls on my 2013 FX4.

Originally Posted by skupko9680

Alright I'll wait till I taken it in Friday then and hope the dealer doesn't have it for too long if this is the issue. At least they ae giving me a loaner till it's done.

Originally Posted by Jason Haney

Mine stops and starts back on its on. Anyone get it fixed?

Originally Posted by ftts

My 2013 F150 with 38,000 Miles on it recently stopped blowing air on some days, some days it runs just fine, then others it completely shuts down and makes a loud humming noise.