2011+ 55-60mph 5.0 Shuddering and EcoBoost Engine Miss/Loss of Power - Possible Fixes
02-09-2012, 09:39 PM
#351
Senior Member
Originally Posted by polarized
I never had a problem with a case worker calling me back from Ford Motor Co. He calls me every week and we discuss if the problem has been resolved or if something else needs to be addressed to try to fix the shuddering problem ! I also have other issues that they are keeping on top of ! Don't get mad and yell at these reps. or they can take their good ol' time in getting back to you.
Thanks!!
02-10-2012, 08:01 AM
#352
FWIW, my shudder is back. Riccochet will atest that we did have several days of rain here lately and it came back then. What is puzzling though is it happens now at 40mph+ as long as the tranny is in 6th gear and a load on the engine.
Going to call the case worker and let them know it's back and worse in the wet weather....last visit to the dealer and they said no misfires
Going to call the case worker and let them know it's back and worse in the wet weather....last visit to the dealer and they said no misfires
02-10-2012, 11:41 AM
#353
Senior Member
Good luck with that. I had to raise a tihs storm to get the case worker to call me. Took over a week just for them to make any kind of contact. So, good luck. 
I will preface this by saying and wholeheartedly admitting im an a-hole. Not saying that I am off the bat, but this issue has me quite frustrated, and its been hard to keep my head.
The customer care representative I talked with this morning was one of the nicest and most responsive people I have EVER dealt with in customer service. She was super polite, very respectful and understanding of my concerns. Since out brief conversation she has called my dealer twice and has been online with the Tech. Hotline folks as well. She has very thoroughly documented all my concerns, the information from the tech, working on my truck and Ford engineering. She has been very caring in making sure I have an adequate loaner vehicle and that I have been taken care of by the dealer.
While she was not able to give me information that I wanted to hear, like a fix was coming or in the works, she at least made my experience as pleasurable as possible.
Im sorry to the folks that have had less than satisfactory results with your caseworker. Mine has been awesome. She has assured me she will be calling me frequently had keeping me advised of the situation.
I was quite vocal to her about this not being an isolated issue. I also mentioned several times this issue has been well documented on the internet on several forums. While Ford will never "log in" and answer or respond to issues here or other forums I am very confident that they are reading and seeing what we have to say.
So, lets be as open and honest as we can about this issue. I love everything about my truck except this vibration. This is the 3rd new Ford I have purchased and the only I have had major issues with.
Come on Ford nerds, lets get this fixed!
02-10-2012, 12:26 PM
#354
I have 2011 Screw EB with the shudder problem also at 50-60mph in 6th gear going up a hill. I have been hitting the - gear down button on the shift lever when this shudder/miss is happening and immediately the shudder/miss is gone naturally the transmission shifts to 5th gear & the rpm's go up some but the shudder is gone the rest of the way up the hill. Has anyone else noticed this? I wonder if the tranny should be re-programmed to shift down sooner when I do this you just barely can feel the tranny shift down I was using cruise control every time so far.
02-10-2012, 03:23 PM
#355
Senior Member
Originally Posted by BucketMan
Well, less than 24 hours after my call to customer service I got a return call from a rep. Unfortunately I was not able to take the call. I did return her call this morning though.
I will preface this by saying and wholeheartedly admitting im an a-hole. Not saying that I am off the bat, but this issue has me quite frustrated, and its been hard to keep my head.
The customer care representative I talked with this morning was one of the nicest and most responsive people I have EVER dealt with in customer service. She was super polite, very respectful and understanding of my concerns. Since out brief conversation she has called my dealer twice and has been online with the Tech. Hotline folks as well. She has very thoroughly documented all my concerns, the information from the tech, working on my truck and Ford engineering. She has been very caring in making sure I have an adequate loaner vehicle and that I have been taken care of by the dealer.
While she was not able to give me information that I wanted to hear, like a fix was coming or in the works, she at least made my experience as pleasurable as possible.
Im sorry to the folks that have had less than satisfactory results with your caseworker. Mine has been awesome. She has assured me she will be calling me frequently had keeping me advised of the situation.
I was quite vocal to her about this not being an isolated issue. I also mentioned several times this issue has been well documented on the internet on several forums. While Ford will never "log in" and answer or respond to issues here or other forums I am very confident that they are reading and seeing what we have to say.
So, lets be as open and honest as we can about this issue. I love everything about my truck except this vibration. This is the 3rd new Ford I have purchased and the only I have had major issues with.
Come on Ford nerds, lets get this fixed!
L.
02-10-2012, 04:00 PM
#356
Senior Member
02-10-2012, 05:53 PM
#357
Senior Member
Originally Posted by BucketMan
Thanks! (i'm a fellow yinzer by the way: grew up in the North Hills and lived in the South Side for a bit), I miss home!
02-10-2012, 06:58 PM
#358
Senior Member
Thread Starter
There goes the whole theory that this shudder is caused by moisture collecting in the intercoolers. I was hoping that was the reason and that your 5.0 shudder was an anomaly and already corrected. So there's either a common problem causing shudder for each engine or there are separate issues causing similar symptoms. I wish Ford would make some progress and get a solution to any of these shuddering concerns. I'm sitting on the sidelines waiting for Ford to fix these problems before I buy a new truck, and I don't think it should be like a lottery hoping that I get a good one. The longer this goes on and the more problems all get lumped under the "they know there's a problem and they are working on it" excuse, the more it looks like they are clueless to the causes.
02-10-2012, 07:30 PM
#359
Has anyone looked into the torque converter? Run a little test next time it happens. Keep steady throttle as it's shuddering and just lightly tap the brake to unlock the converter. See if the shudder stops.
Last edited by MXD; 02-10-2012 at 11:39 PM.
02-10-2012, 11:29 PM
#360
