Costco Damaged Chrome Wheels
05-16-2019, 01:26 PM
#11
Situations like this are where your personal powers of observation come in handy. When I pull into the parking lot of a garage or shop, I'm looking in the bays. I look at what type of work they are doing, what types of vehicles they are working on, what types (and values) of cars in the parking lot, and if I'm getting tire work done I especially look at the tire machines to see if they are even capable of installing tires on nice chrome or mag rims.
Sorry you had to learn the hard way. Good luck with your claim. Costco will probably come through for you, eventually.
Sorry you had to learn the hard way. Good luck with your claim. Costco will probably come through for you, eventually.
05-16-2019, 05:58 PM
#12
Senior Member
Aren't these wheels aluminum?
The tire changer head (the piece on the machine that peels the tire off the wheel) is usually steel(but is supposed to be covered by a nylon shoe so the steel never makes contact with the wheel, they break/wear out and sometimes the tech doesn't put a new one on), so its possible either IT or another part of the machine that gouged the wheel simply impregnated the wheel with its rust when it tore into it
The tire changer head (the piece on the machine that peels the tire off the wheel) is usually steel(but is supposed to be covered by a nylon shoe so the steel never makes contact with the wheel, they break/wear out and sometimes the tech doesn't put a new one on), so its possible either IT or another part of the machine that gouged the wheel simply impregnated the wheel with its rust when it tore into it
Here's the reality of this thread- these rims are beat to hell / have some serious gouges in them with rust. MAYBE the tire shop did something, but the majority of the damage is from normal driving.
Last edited by bobn; 05-16-2019 at 09:28 PM.
05-17-2019, 06:40 PM
#13
Aren't these wheels aluminum?
The tire changer head (the piece on the machine that peels the tire off the wheel) is usually steel(but is supposed to be covered by a nylon shoe so the steel never makes contact with the wheel, they break/wear out and sometimes the tech doesn't put a new one on), so its possible either IT or another part of the machine that gouged the wheel simply impregnated the wheel with its rust when it tore into it
The tire changer head (the piece on the machine that peels the tire off the wheel) is usually steel(but is supposed to be covered by a nylon shoe so the steel never makes contact with the wheel, they break/wear out and sometimes the tech doesn't put a new one on), so its possible either IT or another part of the machine that gouged the wheel simply impregnated the wheel with its rust when it tore into it
05-17-2019, 09:04 PM
#14
Heat Miser
I have no idea what machine costco uses but i would bet with the volume they do they will be using some sort of touchless machine so i doubt that was the cause here and that one big gouge is almost near the center of the rim so even if they did have some cheap machine i cant see it causing damage to the center of the rim.
Mind you if done properly and with the correct parts/covers there's NO damage or scratches. If they blow through a lot of installs and have no pride in their work(and/or the shop itself doesn't ) then they might not keep the protective shoes/covers rotated, and treat people's wheels like a UPS driver at xmas time.
You're exactly right that there SHOULDN'T be any damage to the inside of the wheel(there shouldn't be any damage ANYwhere), but if they treated them like the gorilla in the old Samsonite commercial, then it's really easy to do damage.
My only point is/was that it IS possible, and that the damage shown in the pics COULD happen if the installer/shop is careless enough.
I have no idea if THIS shop cause THAT damage
05-25-2019, 12:41 AM
#15
Aren't these wheels aluminum?
The tire changer head (the piece on the machine that peels the tire off the wheel) is usually steel(but is supposed to be covered by a nylon shoe so the steel never makes contact with the wheel, they break/wear out and sometimes the tech doesn't put a new one on), so its possible either IT or another part of the machine that gouged the wheel simply impregnated the wheel with its rust when it tore into it
The tire changer head (the piece on the machine that peels the tire off the wheel) is usually steel(but is supposed to be covered by a nylon shoe so the steel never makes contact with the wheel, they break/wear out and sometimes the tech doesn't put a new one on), so its possible either IT or another part of the machine that gouged the wheel simply impregnated the wheel with its rust when it tore into it
Not sure what the previous poster was talking about “old damage” and “rust.” There is no rust and Costco did all the damage pictured.
05-25-2019, 12:46 AM
#16
I have no idea what machine costco uses but i would bet with the volume they do they will be using some sort of touchless machine so i doubt that was the cause here and that one big gouge is almost near the center of the rim so even if they did have some cheap machine i cant see it causing damage to the center of the rim.
05-25-2019, 12:54 AM
#17
Update
Update:
I’m happy to report that after providing Gallagher Bassett, the company Costco uses to address claims, with an estimate from Ford for the cost of four new wheels, the six
lug nuts they trashed, plus labor, they are sending me a check for the entire amount.
Nice to see them doing the right thing.
I’m happy to report that after providing Gallagher Bassett, the company Costco uses to address claims, with an estimate from Ford for the cost of four new wheels, the six
lug nuts they trashed, plus labor, they are sending me a check for the entire amount.
Nice to see them doing the right thing.
05-25-2019, 03:58 AM
#18
Heat Miser
Update:
I’m happy to report that after providing Gallagher Bassett, the company Costco uses to address claims, with an estimate from Ford for the cost of four new wheels, the six
lug nuts they trashed, plus labor, they are sending me a check for the entire amount.
Nice to see them doing the right thing.
I’m happy to report that after providing Gallagher Bassett, the company Costco uses to address claims, with an estimate from Ford for the cost of four new wheels, the six
lug nuts they trashed, plus labor, they are sending me a check for the entire amount.
Nice to see them doing the right thing.
I think I'd still use someone else this time around though
10-12-2021, 02:10 PM
#20
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Gallagher Bassett refused to pay for the damaged that costco did to my rims. The exact same thing and they said that Costco DIDNT do the damage. They told me the chrome just peels off when they take the tires off. Unreal and unacceptable. The only place my truck has ever been is Ford other than this one instance and my rims were in excellent condition. I will ONLY take my vehicle to a dealer from now on.
