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Rear window derfrost denied -- need ford service rep help !

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Old 03-29-2017, 05:42 AM   #31
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so tested this out def works ... I wonder what long term issues could arise though.. and I called ford and they said the window will be covered if it is the grid.. that the dealer coded the replacement wrong
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Old 03-29-2017, 09:13 PM   #32
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I ran all last winter like that with no issues....
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Old 03-30-2017, 07:28 PM   #33
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This is a known issue and it IS covered by Ford ESP. The causal failure part number is H42006 if I remember correctly. If the dealer used the base part number for the glass it will show denial in coverage every time, but the H42006 shows coverage on OASIS. We always had to do prior approval because it was over our cost cap so I could verify coverage ahead of time. We've done a number of them under ESP.

If you send me your VIN I can verify coverage also.

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Old 03-31-2017, 09:58 AM   #34
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Originally Posted by Jon Diethelm View Post
This is a known issue and it IS covered by Ford ESP. The causal failure part number is H42006 if I remember correctly. If the dealer used the base part number for the glass it will show denial in coverage every time, but the H42006 shows coverage on OASIS. We always had to do prior approval because it was over our cost cap so I could verify coverage ahead of time. We've done a number of them under ESP.

If you send me your VIN I can verify coverage also.

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You work at a dealership? I searched that part # and didn't fined anything. There was a close match to a Feista headlight part.

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Old 03-31-2017, 11:35 AM   #35
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I am the former service director at a dealership yes, the defrost grid itself does not show up as a part number. I just used my Mother's Edge to run OASIS for coverage with premiumcare.

ESP PART NUMBER H42006 - BACK GLASS (HEATED)
PART COVERED BY ONE OR MORE ACTIVE CONTRACT(S)

That is how the dealer has to code it. If they use the glass part number it will show no coverage every time.

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Old 03-31-2017, 05:51 PM   #36
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I am the former service director at a dealership yes, the defrost grid itself does not show up as a part number. I just used my Mother's Edge to run OASIS for coverage with premiumcare.

ESP PART NUMBER H42006 - BACK GLASS (HEATED)
PART COVERED BY ONE OR MORE ACTIVE CONTRACT(S)

That is how the dealer has to code it. If they use the glass part number it will show no coverage every time.

Jon
Cool, thanks, I'll call my dealer that denied the claim. I am out of my 36k mile warranty, so might not matter anyway.
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Old 03-31-2017, 06:01 PM   #37
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Cool, thanks, I'll call my dealer that denied the claim. I am out of my 36k mile warranty, so might not matter anyway.
Was it under warranty when it failed and they denied the claim?
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Old 04-09-2017, 02:58 AM   #38
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yea I called ford and they handled it trucks at dealer now.. got a ford 500 as a loaner until its done :-/ .. better than nothing ha !


and yea if it was under warranty when you brought it in it should be covered regardless im assuming
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Old 04-09-2017, 09:26 AM   #39
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go to a different dealer,they replaced mine 2 times. First time =used auto start ,and window shattered,last year the light wouldn't come on so they replace the window
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Old 04-09-2017, 03:22 PM   #40
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Was it under warranty when it failed and they denied the claim?
It was out of warranty when I first brought it up to the dealer. Probably wasn't working when it was covered, but didn't know it wasn't working.
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