Originally Posted by tanked_darren (Post 4314160)

Do you get paid commission for roping customers into unneeded services like a Jiffy Lube would?

Originally Posted by Rnlcomp (Post 4314182)

Sorry if my amusement towards your post sounds insensitive but http://www.sherv.net/cm/emo/laughing/rofl.gif

Service writers are secretary's of the automotive world, nothing more.
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Originally Posted by mbullock (Post 4314348)

Every dealer I worked for(4 dealers, all had Ford, but also had others, like Toyota, GM ) , no service writer got a commission. They got a bonus for good customer service with high CSR, but no commission for "selling" unneeded service.

Originally Posted by tanked_darren (Post 4314160)

Do you get paid commission for roping customers into unneeded services like a Jiffy Lube would?

Originally Posted by MDBoostWorks (Post 4314563)

That's weird, because my last dealership I worked at and my current one both get sales commissions on top of a base pay plan.

Originally Posted by mbullock (Post 4314591)

No sales commissions. Only a bonus with high customer service reports.

Originally Posted by MDBoostWorks (Post 4314606)

I assure you, both dealers(previous and current), our service writers had a commission based upon sales. They also were pressured to do well on surveys as well, but they were paid base pay plus commission on sales. It may not be the same everywhere but I know for a FACT that in these two cases, they have a sales commission.

Originally Posted by mbullock (Post 4314672)

I can assure you that all 4 dealerships I was at did not get sales commissions. Based on a few things.

1. The amount of free work I've done over the years.

2. Conversations overheard between customers and service writers during that free work like,

Customer: "what do I owe you?"

Service writer: "nothing, no worries, I don't get a commission or anything. Consider it good customer service. "

3. The fact that I'm still friends with a few service writers despite me quitting those places. I just simply asked them thru text, promptly got a reply of, "haha! Yeah right, I wish! "

4. One dealer I worked for back 08-10 would hire customer "plants" and try to get you to slip up. They would then fire you if you did. For techs they used to come in and claim they got a price from a service writer, and ask the tech to do the job on the side for less $$. If you agreed...fired. If you were young and dumb, you were gone. They got rid of tons of UTI graduates this way. For service writers the fake customers would come in knowing they didn't need brakes or something. Ask the service writer to bring it in. If they "found something" when something wasn't there... Fired.


I don't doubt the places you worked at did work on commission. I'm just saying they ones I worked for, didn't.