They got your money and you're an out of stater.. Do you really think that they give a rats *** if you're not happy post payment.

FWIW I would feel the same way as you do if it happened to me.

 

They're a volume dealer. You're never going back there for service or anything else for that matter. They have no reason to try to make you happy. You ordered from them based solely on price. The only thing you can do, and I really hate to even say this because it is a mistake, and you won't get anything out of it besides ****ing over the salesperson, is to leave them a bad survey when you get it. It will do nothing to help your cause, in fact if you chose to order another truck from them, they'd probably tell you to **** right off after a bad survey. If you truly feel the salesperson let you down, that's your only "revenge". Just keep in mind, nothing will come of it besides hurting the salesperson CSI.

 

I have found you have to really be on your game when tinkering with that options sheet in the sales process because salesman can miss things and don't always know the full ins and outs of what automatic changes can be triggered elsewhere by checking or un-checking a box that only comes packaged with certain other things. Most of them are doing the same thing you do at home, checking boxes on the configurator and letting the computer tell them what's possible. They may miss that due to the whims of whoever sets up options year to year when they un-check grey all weather floormats and check black that locks out option group 453Z (2)(b) which is required for the 157 wb trim when selecting the 2nd tier of the Triple Platinum Elite package.

Before I found my 157" wheelbase Powerboost on a lot I ordered a base lariat short bed Coyote V8 Crew Cab Truck. I put it in, then double checked later and realized I'd missed that you have to pay 600 bucks extra for a flow through center console on a base lariat, otherwise you get the 40/20/40 bench with fold down center seat. I went in and asked to change it and had the guy swear to me I was getting the flow through so nothing had to be done with the order. I let it go because I knew there was a strong chance I was going to end up canceling if I found something on a lot anyway. Otherwise if I'd gone along with it I'd have ended up sprinting onto the lot all excited in 6 or 7 months only to open the front door and see a split bench seat.

You have to really go in knowing precisely what you want and how it comes packaged.

 

The moral of the story is unchanged from most any automobile purchase.
Review the order and/or vehicle. Which OP did in this case but sounds like there is some confusing paperwork to sift through. Look over the vehicle and make sure all is right with the world. OP pre-paid -I don't know if that would have been difficult to back out of anyway. I remember many months ago a buyer from someplace (not sure if it was same dealership or not) distant to their home. They asked for advice of how to exit the property as quick as possible because of a long drive home. Their priority was efficiency, not quality.

Granger has a representative here on the Forum so of course they need to tend to their customers. They can't risk being bashed on the internet like happens every few weeks. I do appreciate in this thread that OP omitted providing names and phone numbers of the offending individual.
The word Granger is in the title -I wouldn't be too surprised if in this situation we actually get both sides of the story unlike most of the "I dislike a dealership, please call them and argue with me" threads.

We are all reading words and get to interpret them as we see fit. I can interpret the bullet items as a conversation or as the salesperson has a gold tooth and greasy slicked back hair who only goes to work that day to take advantage of a buyer. Did it happy that way, probably not. Could it have gone differently, sure. There wasn't talk in the original post of talking with management -it was more outlined that it could have been only between OP and the slimy sales person.


I agree with a comment from earlier in the post and would like to know what would have made the buyer more happy. A new truck at the same cost? A one-way plane ticket for their troubles? A 'rush' order?
OP was in a difficult place, sort of. You show up ready to drive only to find out it is not the vehicle expected. Walking away has a big consequence, so does taking delivery. Only OP can determine which consequence is best. Financially yeah it was a hit to walk away but that may have outweighed having a short bed truck instead of long.

Anyway, you didn't mention much other negative stuff about the actual truck so hopefully it's been treating you well. I'm sure after a few days, an now that you have let off some steam, you'll enjoy the truck.
Or maybe you'll just remain bitter over the entire purchase experience and the truck will haunt you every time you approach it. I hope it is the former.

 

I did review the sticker, and the bid sheets multiple times, but they just don't use the same lingo as the Ford configurator, so I still missed it. The one thing you mentioned that would've caught it: pictures. I should've insisted on pictures. Even then, as you say, they would've said exactly what you speculated, basically "sucks to be you, sorry about that, now order another truck" (a 2023 for $6,000 more and several more months of waiting).

Payment can easily be refunded, and they offered that when we got there and saw the short bed, so that's not the problem. The reason I still took delivery is a fair question... while we were still there, they printed out multiple bid sheets and compared them, and they all showed the 145 wheelbase. I then looked at my email threads--which were huge--and viewed the PDFs on my phone, and they all said 145 as well, so I concluded that it was my mistake, not theirs. I even called them right after leaving and confirmed that it was my mistake, and apologized for questioning them. Plus, it's hard situation when we've anticipated our new truck for six months, flown to Iowa with my wife, saw the beautiful new truck gleaming in the morning sun after just having been washed, looking forward to a nice road trip with my best friend, and then thinking the short bed was my mistake in the first place, and thinking I could just sell the truck and order the longer bed if we decided the 2023 for $6K more and more months of waiting was worth it (which we still haven't decided). In that situation it would be incredibly difficult for anyone to refuse the truck, to buy one-way flights back home and start over, with zero concession from the dealer for the ordeal. This is why I think their response of "no one forced you to take the truck" is so unreasonable.

Again, it wasn't until I get home that I found the smoking gun, the original bid sheet that proves it was their mistake. But by then, it was too late, at least for Granger. With a better company that cares more about total customer satisfaction, *especially* when they've screwed up somehow, they'd bend over backwards to make things right... hence this review.

As for sharing all the bid sheets and back and forth emails that accompanied them, I'd considered including that detail in the original post, but decided against it due to length. I still can, if you find my saga interesting... frankly I'm surprised that anyone has read it this far...!

 

Which documents have signatures? If the original one is the one you signed or the one that they confirmed, then somewhere along the line it changed without notification to you, then it's a classic bait-and-switch. You should be talking to a lawyer.

Even though you accepted it in the end, there is a duress element and an attempt by you to cut your losses. Reasonable actions to minimize damages.

https://www.law.cornell.edu/wex/bait_and_switch

 

Great comments, thank you. Yes, I deliberately left out specific names, except for Granger, to be respectful. And yes, I'd be *very* interested to have Granger jump on and tell their side of the story, because I have receipts for everything I've asserted.

Given the hassle, I think they should allow me to order a new truck at zero profit to them. They messed up, I don't see why they should profit from the remedy. I really did not want to go public with this, so I gave the rep multiple chances to provide a different answer, to no avail... his responses were firm and abrupt, never even acknowledging a mistake, and making it clear that because I took delivery, the problem is mine. I can share the actual texts of the back-and-forth, but I didn't include them in the original post, as I was unsure of proper etiquette.

And the truck is very nice and fun to drive, but we're keeping the miles off it in case we decide to sell...

 

Great thought... but nah, don't want to go there, because a) the one I signed had the 145 not the 157, only the original bid sheet to me, before many revisions, had the 157, so I've got no legal case, and b) I'm certain it was an honest mistake, just a lousy response in handling it.

 

I thought you were looking for a solution.

Good luck.

 

A solution would be nice, but I've got no legal case because the sheet I signed has the 145. The mistake was made and missed by all, primarily because of the difference in lingo between the Ford configurator and the Ford bid sheets makes it incredibly difficult to catch by non-trucky folks like me. How Granger made the mistake and changed the bed length in the first place is a mystery, though I bet they could figure out what happened if they wanted to.

In the future they could avoid these issues entirely by reviewing all the requested features with their prospective customers, and translating the Ford bid sheet back into plain understandable English, or at least into language consistent with the Ford online configurator, instead of trusting that somehow it all makes sense and then later blaming the customer for not catching it.