SSi

Im sorry to see and hear of this for you however its a typical knee jerk reaction for any ecoboost owner to blame the tune. When researching your posts you have had previous issues of shutter and going into limp mode. All not good and leading contributors to a potential failure. Since I do not know who you are and we havent received ant kind of reach out for the shuttering issue for starters it leaves a lot of questions.

The first thing we do tell every one of our customers is that you CANNOT have any kind of shutter, misfires, or hesitations. If you ever experience these things it needs to be remedied asap. The second thing is we are there to help with any such issue as these.

I have had 2 customers this last week that came to us to tune that had failures from other companies and yes the first thing they state to me is how company "xyz" blew up their vehicle. As much as I may had genuine disagreements with certain other companies the first thing I say it most likely wasnt a tune related issue. For people who know tune related issues and work with professional engine builders there are signs that can determine a failure and its root cause.

The truth is that 3.5 ecos fail all by themselves bone stock. Yes at a higher rate than you may all know. One of the most common failures is a piston skirt because of poor casting and design. If that is coming your way there isnt a damn thing you can do about it.

Why can we have guys that run the hardest most aggressive tunes for over 3 years and over 120,000 miles and never have an issue and then some random guy who just putts around have it chunk itself on startup in the garage? Because they do it bone stock is why and I have at least 100 customers that work for Ford in various positions so I know quite a bit about what is reality.

So what we try to do is to educate the customer on all the contributing factors we know of and help them to reduce the chance it can happen to them. Education and good information is power where hate and misinformation doesnt do anything for anyone no matter tuned or not or who ever is doing the tuning.

That all being said there are people out there that have had several failures. If someone had one failure we will allow him to tune with us again and tell them if the second one happens there will be no more. This is because Ford doesnt do any kind work determining what was the actual root cause of the failure. We do know there can be stuck injectors as well which is another contributor as well as misfires. I have documentation of customers where the tsb of spark plug boots causing misfires caused their failure. More other contributing factors as well. Now to the next problem. Because on a large % of the time when a F150 3.5 ecoboost fails Ford just puts in a new short block or long block. Again not identifying the issue. So now all the same injectors, fueling system parts, sensors, and everything else that was on the original failed motor goes right back on. Just setting it up for fail #2 because there wasnt any kind of correct diagnosis. This is why I tell people if you have 2 we will not tune it. I just had a customer tell me that he was glad he went with SSi 7 months ago because company "xyz" and "abc" blew up 3 motors already and glad we got it right. In reality if I knew he even had 2 I would have never even sold him a tune. In the end I tell every single person that has had a failure with any tuning company or us if you have 2 the truck needs to go on down the road because its a pattern.

I just saw a thread here about LMS hosing someones motor. I posted on our FB page it most likely was not their fault however haters need hate and someone to blame. Ill be real honest that some of the posts were very ignorant at best.

So in a nutshell F150 3.5s fail tuned or not tuned. Tuned by whoever it makes no difference at all. We have retuned at least 30 failures from other companies that the customer felt "blew their engine" when in reality they had a failure. What we do is educate the customer and provide accurate factual information. We have tuned probably well over 9000 3.5 F150s, maybe more by now so we have the experience and the information. All you have to do is read or ask. Transparency is an essential key because most people want to be well informed and not fed misinformation. Now Im sure that haters will be all over this thread however the people who are willing to listen, learn, and be more knowledgeable will get it.

As far as F150 Nation is concerned they just cleaned house of hater Admins and members with agendas. It was run a muck with no accountability for way too long and they wanted a better venue for good factual information and experiences. That was a move to bring the group up and get it out of the cesspool. My hat is off to them for such a positive move. Haters dont provide anything other than hate and nothing good or accurate ever comes from it.

As for the OP goes it sucks and I get your frustration. Knowing you had the hesitations and shutter and it wasnt really addressed wasnt good for anyone. If you feel the need to blame SSi then go right ahead as its your prerogative. Its not an fair shake for any tuner however its the grim reality of people who tune these trucks and the customers willingness and need to apply blame especially when uneducated. When these rigs can fail all by themselves, it is what it is.

Thats all I will say besides its unfortunate that the OP had an issue. I wont revisit this thread again and I hope you all can learn from some things I just stated and I have a whole section over at the SSi forum on causes and contributing factors of F150 3.5 failures. Knowledge is power. Open your minds and learn from the people who know.

Thanks for reading.

CJobe

My name is Chris Jobe. If you would please reach out to me in PM I will do anything I can to help in this issue be it tune or not. I help Shawn out and this is something that is in my wheel house.

Thinblueline74

Actually SSI , I did reach out to you and it was a pain to get a hold of you. When I finally did, you told me to open a ticket or whatever that is. I did that on your site and again called you in which you told me you would call me back as something came up. You never called me back and I received an email saying my ticket was closed.

Thinblueline74

And I'm not completely blaming your company. I am just saying that I'm not happy about my truck blowing up. I knew the risk when I ordered the tune and I'm just telling everyone else my experience. Just doesn't seem normal for a brand new truck to blow up.. But hey, you're the mechanic.

It's not like I'm over here trying to take you to Judge Judy or anything.

Iamraiderpower

Thinblueline74

how does one do that?

Apples

Sheesh, I don't even own an Ecoboost and your post makes me feel dirty. Your style, sir, is probably a hindrance to customer relations.




A shutter issue? Were his shutters closing prematurely? or did you intend to type a "shudder" issue... c'mon, people in charge of tuning stuff: Get the terminology correct. I would imagine that writing tunes requires keen attention to detail.

RLXXI

Follow this thread, https://www.f150forum.com/f38/forsca...ations-349018/
.

Thinblueline74

And if he wants to say I never advised them of my first issue, I have about 12 emails stating otherwise

Axxion89

I would 100% take off the tune before having the dealer see it & pray that they don't see the tune on the ECU or any other system. It could have been the tune that caused the failure or something else but evidence of the tune might be enough to void the warranty & leave you with the engine bill. Some might say this is scummy but there is no way to 100% prove it was the tune so might as well take the chance.

On another note, I will never understand how people put tunes on any car, let alone brand new trucks. These engines are built by the factory to be perform as designed. None of these cars were designed to be tuned or have supercharges bolted on without internal upgrades to the engine. You are literally banking on Ford building in extra tolerance with their engines to handle these tunes & with the may modern manufacturing goes (tighter & tighter tolerance) I would bet the risks are higher than before