Leaving the F150 & the Ford world - My exit interview
03-16-2019, 11:05 AM
#31
Senior Member
Then who is to blame for the "lemon" vehicle? New or used? If the vehicle purchased is not up to standard, who is responsible?
If a person who buys a F150 say based on the Ford commercials, and marketing and advertising and the hype by a dealership and the vehicle performs far below expectations...I suppose it is the buyer who should have done their own research but realistically Ford owns that as well.
If a person who buys a F150 say based on the Ford commercials, and marketing and advertising and the hype by a dealership and the vehicle performs far below expectations...I suppose it is the buyer who should have done their own research but realistically Ford owns that as well.
03-16-2019, 11:10 AM
#32
Senior Member
I guess i've been lucky. I've owned 10 F150s and my 2014 had to go to the dealer once while it was under warranty to replace a lead frame module.. Other than that I've only had to take my trucks in for recalls.
03-16-2019, 11:56 AM
#33
Well, it is one thing if you bought a truck that isn't capable of doing what you thought it would do because you didn't research it, that is on the buyer, but when the manufacturer gives you the middle finger and not stand behind their product, that is on them. Pretty sure all of us can agree to that. That 2016 POS I had was a nightmare, and I was just about done with Ford, but the Ram was too new, and it did not have the same capability of the F150, so I rolled the dice and ordered exactly what I wanted, and gave Ford one last chance. I have bought a lot of new Fords over the past 10 years, and out of all of them, two were nightmares, one Ford pretty much told me to Foff, nothing wrong with it, but my Dealer made right and got me out of that car, the second was the 2016, and that truck was a piece of s***, nothing Ford could do to fix it because there wasn't much on it that worked right, so I sued, got back my depreciation, and took another chance.
So glad I did, I love my Platinum, it is slowly replacing my 2014 as best truck ever, I still miss that truck when passing people, it was a frigging rocket with those 3.15 gears and a tune, and when I see a Camel interior I yearn for it, but alas, an ice storm destroyed it, but the Platinum has been good so far, and tows quite well.
A good number of complaint point towards the dealership, then Ford, but a lot of it has to do with Ford itself. They need to crack down on dealers who ignore customers complaints and don't take the time to look into the issues, but instead say nothing wrong, working normal. I know that as a fact, I have BTDT with a dealer ner my work. Brought it in to have the wheels/tires swapped with a new trucks to see if the vibration goes away, get a call that they checked the tires and found nothing wrong, asked did they road test and swap with another truck, and they said they did. I picked up the truck, looked at the recorded video, and the time stamp showed they never touched the truck until 20 minutes after the first call and the truck never entered the shop!! They blatantly lied to my face. They lost all my business after that.
There is a silver lining though. The dealer I buy from and get service with, I know the owner personally, we are good friends, and he just happened to have been the regional manager for their auto group at that time, and that dealer is part of the group. After I told him what happened and showed the phone log as well as the video, well, lets just say the people who worked behind the desk aren't there any more. Gee, I wonder why.
Finding a good dealership with a good service department is key, the dealership makes or breaks ones trust in a vehicle.
So glad I did, I love my Platinum, it is slowly replacing my 2014 as best truck ever, I still miss that truck when passing people, it was a frigging rocket with those 3.15 gears and a tune, and when I see a Camel interior I yearn for it, but alas, an ice storm destroyed it, but the Platinum has been good so far, and tows quite well.
A good number of complaint point towards the dealership, then Ford, but a lot of it has to do with Ford itself. They need to crack down on dealers who ignore customers complaints and don't take the time to look into the issues, but instead say nothing wrong, working normal. I know that as a fact, I have BTDT with a dealer ner my work. Brought it in to have the wheels/tires swapped with a new trucks to see if the vibration goes away, get a call that they checked the tires and found nothing wrong, asked did they road test and swap with another truck, and they said they did. I picked up the truck, looked at the recorded video, and the time stamp showed they never touched the truck until 20 minutes after the first call and the truck never entered the shop!! They blatantly lied to my face. They lost all my business after that.
There is a silver lining though. The dealer I buy from and get service with, I know the owner personally, we are good friends, and he just happened to have been the regional manager for their auto group at that time, and that dealer is part of the group. After I told him what happened and showed the phone log as well as the video, well, lets just say the people who worked behind the desk aren't there any more. Gee, I wonder why.
Finding a good dealership with a good service department is key, the dealership makes or breaks ones trust in a vehicle.
The following 2 users liked this post by acdii:
JCR 56 (03-16-2019),
Old Grey Mule (03-17-2019)
03-16-2019, 06:49 PM
#34
Senior Member
There is something important below that should be noted.
Do you think that 50 states passed these laws just because of Ford?
https://www.jsonline.com/story/news/...les/791856002/
This is from an ad from a local Lemon Law attorney here in Vegas. One attorney in a state with 3 million people.
https://nevadalemonlawattorney.com/?...SAAEgLZXfD_BwE
Ya think the 18,000 cases were all Fords? Come on, LOL!
All 50 states have some form of New Car Lemon Law. Only six (6) states have a Used Car Lemon Law. The Six states with a Used Car Lemon Law are Hawaii, Massachusetts, Minnesota, New Jersey, New York and Rhode Island. ... Hawaii: 90 day/5,000 mile warranty for vehicles with less that 25,000 miles.
https://www.jsonline.com/story/news/...les/791856002/
This is from an ad from a local Lemon Law attorney here in Vegas. One attorney in a state with 3 million people.
Our formula to success in over 18,000 cases is simple – the automobile manufacturers have known and worked with us for over 30 years, and they know that we know how to win and settle lemon law cases.
Ya think the 18,000 cases were all Fords? Come on, LOL!
03-16-2019, 07:02 PM
#35
The lawfirm I dealt with specializes in these. Not only do they handle lemon law cases, but there is also breach of warranty under the Magnuson moss act, which is what I used to sue Ford. When said and done, it helps cover depreciation so that you can sell or trade for a replacement without taking a huge loss, which is what I was able to do. I have zero carry over of negative equity in my 2018 for that crappy 2016.
03-16-2019, 07:56 PM
#36
Senior Member
What truck did you have, anyways?
I can agree with being treated like **** when going to the dealer. They act like you are ruining their day, when in reality, it is their actual job to fix your vehicle.
I stay away fro the dealership at all costs, but I see how in your case, you had warranty claims. If they kept on being a-holes about your issues, why not go to another dealer? Those are fairly simple repairs, and there should not have been a problem diagnosing the issues.
Sorry to hear you are leaving Ford, and the forum. Like said above, I would be interested if you would post back in a few years about your experience with whatever you end up buying, good or bad.
I can agree with being treated like **** when going to the dealer. They act like you are ruining their day, when in reality, it is their actual job to fix your vehicle.
I stay away fro the dealership at all costs, but I see how in your case, you had warranty claims. If they kept on being a-holes about your issues, why not go to another dealer? Those are fairly simple repairs, and there should not have been a problem diagnosing the issues.
Sorry to hear you are leaving Ford, and the forum. Like said above, I would be interested if you would post back in a few years about your experience with whatever you end up buying, good or bad.
03-16-2019, 10:05 PM
#37
My experience with Ford dealers has gone from total trust (into the 90's) to no trust at this point. They like to get you entrenched when they are reporting to Ford in the 3 year/36,000 mile warranty. After that - look out. Every possible maintenance item starts to need to be done, never mind Ford's scheduled service recommendations.
Jumped ship from dealer to independent shop seven years ago. Better mechanics and not so much of needing to bring a spreadsheet with you on what needs to be done.
That being said, I am on the fence with the only recall my 2013 F-150 5.0 has ever needed. The 6-speed transmission reflash. Really don't want to take it to the dealer for this - the truck has been flawless so far. In my mind, the unreliable dealers in my area (and yes I have tried all of them) may cause issues I might never have anyway.
Biggest negative for me with Ford trucks is their dealers. If you don't know someone there and are on your own - look out.
Jumped ship from dealer to independent shop seven years ago. Better mechanics and not so much of needing to bring a spreadsheet with you on what needs to be done.
That being said, I am on the fence with the only recall my 2013 F-150 5.0 has ever needed. The 6-speed transmission reflash. Really don't want to take it to the dealer for this - the truck has been flawless so far. In my mind, the unreliable dealers in my area (and yes I have tried all of them) may cause issues I might never have anyway.
Biggest negative for me with Ford trucks is their dealers. If you don't know someone there and are on your own - look out.
03-17-2019, 01:43 AM
#38
I agree. Stealerships usually suck. I have a cousin in a dealership 35 miles from here. He treats me right, but I even told him his dealership sucks. He says it is very hard to find Ford certified mechanics and nobody wants to really try and sell cars anymore.
03-17-2019, 02:07 AM
#39
I bought a new Tacoma in 2007. Still have it with 195,000 miles on it. I've done next to nothing to it. I had zero issues during the 3 years/36,000 miles everything was covered. The rear window started leaking at about 45,000 miles and they replaced it free even though the warranty was long expired. I did replace a U-Joint on my dime at 170,000 miles. They reimbursed me and told me the others were now covered until 200,000 miles.
My truck is 12 years old with almost 200,000 miles on it and they are going to replace my leaf springs as part of a recall. If they haven't broken by now I don't think they will.
That is CS that brings back customers.
Alas, my little Tacoma just isn't big enough to do some of the things I need a truck to do and in 2016 when I was shopping for a full size I couldn't find a Tundra that I liked at a price I'd pay. I'd had F150's in the past and liked the trucks well enough so I didn't feel that it would be a mistake to go that way. I've had my 2014 for almost 3 years and 50,000 miles so far without the 1st issue. ButI don't take vehicles to dealers unless they are paying. It sounds like the OP's issues were more related to a bad dealer than a bad truck.
My truck is 12 years old with almost 200,000 miles on it and they are going to replace my leaf springs as part of a recall. If they haven't broken by now I don't think they will.
That is CS that brings back customers.
Alas, my little Tacoma just isn't big enough to do some of the things I need a truck to do and in 2016 when I was shopping for a full size I couldn't find a Tundra that I liked at a price I'd pay. I'd had F150's in the past and liked the trucks well enough so I didn't feel that it would be a mistake to go that way. I've had my 2014 for almost 3 years and 50,000 miles so far without the 1st issue. ButI don't take vehicles to dealers unless they are paying. It sounds like the OP's issues were more related to a bad dealer than a bad truck.
03-17-2019, 02:17 AM
#40
Well, it is one thing if you bought a truck that isn't capable of doing what you thought it would do because you didn't research it, that is on the buyer, but when the manufacturer gives you the middle finger and not stand behind their product, that is on them. Pretty sure all of us can agree to that. That 2016 POS I had was a nightmare, and I was just about done with Ford, but the Ram was too new, and it did not have the same capability of the F150, so I rolled the dice and ordered exactly what I wanted, and gave Ford one last chance. I have bought a lot of new Fords over the past 10 years, and out of all of them, two were nightmares, one Ford pretty much told me to Foff, nothing wrong with it, but my Dealer made right and got me out of that car, the second was the 2016, and that truck was a piece of s***, nothing Ford could do to fix it because there wasn't much on it that worked right, so I sued, got back my depreciation, and took another chance.
So glad I did, I love my Platinum, it is slowly replacing my 2014 as best truck ever, I still miss that truck when passing people, it was a frigging rocket with those 3.15 gears and a tune, and when I see a Camel interior I yearn for it, but alas, an ice storm destroyed it, but the Platinum has been good so far, and tows quite well.
A good number of complaint point towards the dealership, then Ford, but a lot of it has to do with Ford itself. They need to crack down on dealers who ignore customers complaints and don't take the time to look into the issues, but instead say nothing wrong, working normal. I know that as a fact, I have BTDT with a dealer ner my work. Brought it in to have the wheels/tires swapped with a new trucks to see if the vibration goes away, get a call that they checked the tires and found nothing wrong, asked did they road test and swap with another truck, and they said they did. I picked up the truck, looked at the recorded video, and the time stamp showed they never touched the truck until 20 minutes after the first call and the truck never entered the shop!! They blatantly lied to my face. They lost all my business after that.
There is a silver lining though. The dealer I buy from and get service with, I know the owner personally, we are good friends, and he just happened to have been the regional manager for their auto group at that time, and that dealer is part of the group. After I told him what happened and showed the phone log as well as the video, well, lets just say the people who worked behind the desk aren't there any more. Gee, I wonder why.
Finding a good dealership with a good service department is key, the dealership makes or breaks ones trust in a vehicle.
So glad I did, I love my Platinum, it is slowly replacing my 2014 as best truck ever, I still miss that truck when passing people, it was a frigging rocket with those 3.15 gears and a tune, and when I see a Camel interior I yearn for it, but alas, an ice storm destroyed it, but the Platinum has been good so far, and tows quite well.
A good number of complaint point towards the dealership, then Ford, but a lot of it has to do with Ford itself. They need to crack down on dealers who ignore customers complaints and don't take the time to look into the issues, but instead say nothing wrong, working normal. I know that as a fact, I have BTDT with a dealer ner my work. Brought it in to have the wheels/tires swapped with a new trucks to see if the vibration goes away, get a call that they checked the tires and found nothing wrong, asked did they road test and swap with another truck, and they said they did. I picked up the truck, looked at the recorded video, and the time stamp showed they never touched the truck until 20 minutes after the first call and the truck never entered the shop!! They blatantly lied to my face. They lost all my business after that.
There is a silver lining though. The dealer I buy from and get service with, I know the owner personally, we are good friends, and he just happened to have been the regional manager for their auto group at that time, and that dealer is part of the group. After I told him what happened and showed the phone log as well as the video, well, lets just say the people who worked behind the desk aren't there any more. Gee, I wonder why.
Finding a good dealership with a good service department is key, the dealership makes or breaks ones trust in a vehicle.