Leaving the F150 & the Ford world - My exit interview
03-14-2019, 03:46 PM
#11
Old Fart
And to think that my 6 year old Mustang was recalled twice, both times for a Japanese air bag inflator and the 6 year old truck for reprogramming the transmission.
As for anything Toyota or Lexus, I have to duck to get in and that is not happening with my neck.
As for anything Toyota or Lexus, I have to duck to get in and that is not happening with my neck.
03-14-2019, 04:24 PM
#12
Well, Ford CS sucks, no doubt about it, but hey they sell a million trucks a year, so what do they care if a few are junk and the customer goes elsewhere, for every customer that moves on, 2-4 more take their place. I have had 5 F150's and 1 F350. not to mention a ton of cars, but on the trucks, out of those 5, only one was a POS. I had an 01, only thing it needed before warranty expired was a bad speaker in the right rear door, but I traded it for the F350 before they replaced it. The F350 was used, needed hubs and ball joints before 65K miles, and the auto locking hubs never worked well, but other than that, great truck not once did I take it in for service except for a PCM update, and one recall.
I had a 2012 F150, not a single issue, a 2014 same thing, but the 2016 was the worst damned truck I ever owned, and the most expensive (yes cost more than my Plat). I even sued Ford over it and won, but gave Ford one more shot before jumping to a Ram(which I have not or pan to do), and had a special order built 2018 Platinum exactly how I want it, and I LOVE IT!!!!! Other than some idiot in either the plant or warehouse dropping and denting the driveshaft, which got replaced no questions asked, it has been absolutely trouble free. No freezing doors, no rattles, no hood wanting to blow off when a truck goes by the other way, no wandering all over the road, no exploding front differential ( got RWD to avoid those issues, and have no use for it either), no obnoxiously rattling moonroof, no chattering engine, and no flaking off paint.
Frankly no other car company can top an F150 in what it's abilities are, not GM, Toyota, Nissan, Ram or any others that claim to be a pickup, and that is why Ford sells so many of them regardless of how S***Y their customer service is. I had a Chevy Silverado with Quadra Steer. The brake lines rotted out. No GM dealership would touch it, and that is with ME paying to have the work done! At least Ford will work on the trucks!
I had a 2012 F150, not a single issue, a 2014 same thing, but the 2016 was the worst damned truck I ever owned, and the most expensive (yes cost more than my Plat). I even sued Ford over it and won, but gave Ford one more shot before jumping to a Ram(which I have not or pan to do), and had a special order built 2018 Platinum exactly how I want it, and I LOVE IT!!!!! Other than some idiot in either the plant or warehouse dropping and denting the driveshaft, which got replaced no questions asked, it has been absolutely trouble free. No freezing doors, no rattles, no hood wanting to blow off when a truck goes by the other way, no wandering all over the road, no exploding front differential ( got RWD to avoid those issues, and have no use for it either), no obnoxiously rattling moonroof, no chattering engine, and no flaking off paint.
Frankly no other car company can top an F150 in what it's abilities are, not GM, Toyota, Nissan, Ram or any others that claim to be a pickup, and that is why Ford sells so many of them regardless of how S***Y their customer service is. I had a Chevy Silverado with Quadra Steer. The brake lines rotted out. No GM dealership would touch it, and that is with ME paying to have the work done! At least Ford will work on the trucks!
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Mark Miller (03-17-2019)
03-14-2019, 05:46 PM
#13
Senior Member
Frankly no other car company can top an F150 in what it's abilities are, not GM, Toyota, Nissan, Ram or any others that claim to be a pickup, and that is why Ford sells so many of them regardless of how S***Y their customer service is. I had a Chevy Silverado with Quadra Steer. The brake lines rotted out. No GM dealership would touch it, and that is with ME paying to have the work done! At least Ford will work on the trucks!
The OP gave an objective and detailed account of his experience, with real-world comparisons to other brands. Seems reasonable to switch brands if he can. Why put up with the aggravation just to be a Ford person?
03-14-2019, 08:54 PM
#14
This is pod-person talk. "no other car company can top an F150 in what it's abilities are," is vague and baseless. Abilities like traction control that leaves people stuck when the road gets icy? Add some details and comparisons. But, apparently, you've only had one other brand, one time, for comparison? You have, like, 99% Ford DNA.
The OP gave an objective and detailed account of his experience, with real-world comparisons to other brands. Seems reasonable to switch brands if he can. Why put up with the aggravation just to be a Ford person?
The OP gave an objective and detailed account of his experience, with real-world comparisons to other brands. Seems reasonable to switch brands if he can. Why put up with the aggravation just to be a Ford person?
I'm not talking gadgets and doohickeys and bling, I'm talking about what the truck can do that makes it a truck and not a glorified grocery getter.
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Mark Miller (03-17-2019)
03-14-2019, 08:59 PM
#15
I can only say, who cares? If you are unhappy with Ford, try something else. No need to cry on everyone's shoulder. Windshields cracking for no reason? LMAO! Good luck with your next brand.
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grahamlite (03-15-2019),
ifallsron (04-16-2019)
03-14-2019, 09:30 PM
#16
Hi all,
I just wanted to share my whole Ford experience with you. First of all, I want to say that I have had many interesting discussions here and had a positive experience with the F150forum. After 2 years of owning it, I have decided to sell my truck for several reasons, but mainly because of the company's customer service that I deem to be very ordinary (to not use the word, mediocre). I have also decided to not buy any Ford product again. It was my first American branded vehicle and probably my last. I will stick with imported (unless I buy a Tesla, of course
). Long short story :
1- I've had 4 windshields that have all ended up cracking for no valid reasons or that had manufacturing defects. Ford refused to replace the current one and say it's my fault (of course, I knew it would eventually happen). In 10 years, I never had so many issues with one single windshield.
2- Famous IWE issue. Ford is aware of this issue that's ongoing since more than 10 years and they don't fix it. I brought the truck in more times than the number of fingers on my hands and they always said they couldn't ''replicated'' the noise so they wouldn't try to fix it. Of course, the ''collateral damage'' will not appear within the first year of the truck's life, so they probably don't care for that reason since it'll be out of warranty.
3- Poor customer service. I've been treated like a number on a piece of paper since day one. I must say that I traded-in a Lexus and theirs is just immaculate. It's not a good comparison so I will not elaborate on my previous experience versus my current one. I also tried another dealership and it was the same.
4- Recalls & TSB. In all the cars I've owned (10+, both new and used), I've never had so many recalls and TSB on the truck. The main reason why I bought a new truck was to have a peace of mind. Having a warranty is a thing, but having to bring it in on an average of 1x/month is another thing. I lost a lot of time and trust in this company.
5- Cheap paint. On all the vehicles I've owned so far, this is the worst when it comes to the quality of the paint.
I could go on and on, but I'll stop here. I probably just had a bad product/experience or I might just be too picky (the devil is in the details as they say), so for those who are currently on the market for a F150, please factor that in. I'm also not looking to start a debate whether or not Ford is reliable, I just wanted to put that on the table as my ''exit interview'' in the hope that a Ford rep will read that & take good notes. Customer service is all about the satisfaction of every single client, not the satisfaction on an average clientele.
Wish you all best of success & may be we'll talk again one day.
Cheers!
I just wanted to share my whole Ford experience with you. First of all, I want to say that I have had many interesting discussions here and had a positive experience with the F150forum. After 2 years of owning it, I have decided to sell my truck for several reasons, but mainly because of the company's customer service that I deem to be very ordinary (to not use the word, mediocre). I have also decided to not buy any Ford product again. It was my first American branded vehicle and probably my last. I will stick with imported (unless I buy a Tesla, of course
). Long short story :1- I've had 4 windshields that have all ended up cracking for no valid reasons or that had manufacturing defects. Ford refused to replace the current one and say it's my fault (of course, I knew it would eventually happen). In 10 years, I never had so many issues with one single windshield.
2- Famous IWE issue. Ford is aware of this issue that's ongoing since more than 10 years and they don't fix it. I brought the truck in more times than the number of fingers on my hands and they always said they couldn't ''replicated'' the noise so they wouldn't try to fix it. Of course, the ''collateral damage'' will not appear within the first year of the truck's life, so they probably don't care for that reason since it'll be out of warranty.
3- Poor customer service. I've been treated like a number on a piece of paper since day one. I must say that I traded-in a Lexus and theirs is just immaculate. It's not a good comparison so I will not elaborate on my previous experience versus my current one. I also tried another dealership and it was the same.
4- Recalls & TSB. In all the cars I've owned (10+, both new and used), I've never had so many recalls and TSB on the truck. The main reason why I bought a new truck was to have a peace of mind. Having a warranty is a thing, but having to bring it in on an average of 1x/month is another thing. I lost a lot of time and trust in this company.
5- Cheap paint. On all the vehicles I've owned so far, this is the worst when it comes to the quality of the paint.
I could go on and on, but I'll stop here. I probably just had a bad product/experience or I might just be too picky (the devil is in the details as they say), so for those who are currently on the market for a F150, please factor that in. I'm also not looking to start a debate whether or not Ford is reliable, I just wanted to put that on the table as my ''exit interview'' in the hope that a Ford rep will read that & take good notes. Customer service is all about the satisfaction of every single client, not the satisfaction on an average clientele.
Wish you all best of success & may be we'll talk again one day.
Cheers!
1. 4 windshields in 2 years. This is odd and I am pretty sure the majority of people wont have issues.
2. IWE....we have all heard about it. I knew about it before I bought my 2018. No issues yet but it's an easy cheap fix.
3. Yeah all dealerships for the major 3 are pretty much like this. I have know this for years as well as most of us I am sure. It goes with the territory of buying new. Some dealerships are better than others.
4 Read above. The F 150 has no more TSB'S OR RECALLS than most new vehicles.
5. Paint issues. You should have elaborated before you left.. I see none on mine.
Good luck. I do think you will find that no new vehicle is perfect. Sometimes you just have to drive the thing and not worry about every little noise or imperfection.
03-14-2019, 10:10 PM
#17
My situation is slightly different, in regards to truck brand and customer svc: my GM dealer is excellent with regards to their svc department and customer svc overall, and I’ve had my share of experiences with them and the somewhat problematic Chevrolet trucks I’ve had and currently own. Honestly they could not have performed better or been more upfront than they have. That said, I’m getting out of my current Chevrolet this year and am probably going to Ford.
Comments about the manufacturer’s customer svc and the dealership’s svc department hold a lot of weight, in the sense that, even though I’m not overly impressed with GM’s truck offerings anymore, I’d be lying if I said I’m not hesitant to move from them to Ford, based solely on the relationship and experiences with my dealer. There is something to be said for that.
Comments about the manufacturer’s customer svc and the dealership’s svc department hold a lot of weight, in the sense that, even though I’m not overly impressed with GM’s truck offerings anymore, I’d be lying if I said I’m not hesitant to move from them to Ford, based solely on the relationship and experiences with my dealer. There is something to be said for that.
03-15-2019, 12:49 AM
#18
Senior Member
I bought a new Tacoma in 2007. Still have it with 195,000 miles on it. I've done next to nothing to it. I had zero issues during the 3 years/36,000 miles everything was covered. The rear window started leaking at about 45,000 miles and they replaced it free even though the warranty was long expired. I did replace a U-Joint on my dime at 170,000 miles. They reimbursed me and told me the others were now covered until 200,000 miles.
My truck is 12 years old with almost 200,000 miles on it and they are going to replace my leaf springs as part of a recall. If they haven't broken by now I don't think they will.
That is CS that brings back customers.
Alas, my little Tacoma just isn't big enough to do some of the things I need a truck to do and in 2016 when I was shopping for a full size I couldn't find a Tundra that I liked at a price I'd pay. I'd had F150's in the past and liked the trucks well enough so I didn't feel that it would be a mistake to go that way. I've had my 2014 for almost 3 years and 50,000 miles so far without the 1st issue. ButI don't take vehicles to dealers unless they are paying. It sounds like the OP's issues were more related to a bad dealer than a bad truck.
My truck is 12 years old with almost 200,000 miles on it and they are going to replace my leaf springs as part of a recall. If they haven't broken by now I don't think they will.
That is CS that brings back customers.
Alas, my little Tacoma just isn't big enough to do some of the things I need a truck to do and in 2016 when I was shopping for a full size I couldn't find a Tundra that I liked at a price I'd pay. I'd had F150's in the past and liked the trucks well enough so I didn't feel that it would be a mistake to go that way. I've had my 2014 for almost 3 years and 50,000 miles so far without the 1st issue. ButI don't take vehicles to dealers unless they are paying. It sounds like the OP's issues were more related to a bad dealer than a bad truck.
03-15-2019, 07:20 AM
#19
Suggesting that no one can top an F150 is ludicrous! Ford sells as many trucks as they do because of one single factor...Marketing! They do an excellent job at convincing people that this is their truck, that they need a Ford and that Ford is the only truck that can do what they want to do which of course is not true.
Me, and many other truck owners are in the same situation...we need a full size truck and there a realistically only 5 manufacturers in the world that we can choose from. Its not like buying an SUV where there are 25-30 models to choose from. I used to think the same as many on here...Ford sells more trucks than anyone else...they must be the best...right? ...but after the past 2 years or so I don't think that anymore.
Engine problem after engine problem after engine problem and this is over and above all the other "issues" that so many are having which just keep coming back year after year after year.
Maybe Ford needs to lose its title of number 1 selling truck. That would be good for us all as it may motivate them to take a realistic approach and fix the brand!
If I had to buy another truck today, it wouldn't be a Ford. What would I buy? Not sure what I'd get but not an F150.
Me, and many other truck owners are in the same situation...we need a full size truck and there a realistically only 5 manufacturers in the world that we can choose from. Its not like buying an SUV where there are 25-30 models to choose from. I used to think the same as many on here...Ford sells more trucks than anyone else...they must be the best...right? ...but after the past 2 years or so I don't think that anymore.
Engine problem after engine problem after engine problem and this is over and above all the other "issues" that so many are having which just keep coming back year after year after year.
Maybe Ford needs to lose its title of number 1 selling truck. That would be good for us all as it may motivate them to take a realistic approach and fix the brand!
If I had to buy another truck today, it wouldn't be a Ford. What would I buy? Not sure what I'd get but not an F150.
Last edited by Stu Cazzo; 03-15-2019 at 07:23 AM.
03-15-2019, 07:53 AM
#20
Senior Member
As the OP well knows, there are no "Ford reps" on this forum...