Just another dead on the road 2013 EcoBoost that Ford Won't Fix
09-30-2015, 06:43 PM
#11
Senior Member
WOW!!! who the hell i this? Ford customer service just pops up like the tooth fairy and gets involved? thats freakin awesome!!!
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fordmech604 (09-30-2015)
09-30-2015, 08:09 PM
#12
Ford Customer Service
10-01-2015, 07:24 AM
#13
Chad from Ford customer service has been in contact with me. I did PM him and make him aware of my post and gave him my information including a scanned pic of the documents from the dealer stating that they couldn't find anything and a link to my youtube video documenting the truck dying on the freeway.
I've made Chad aware that the truck is a lease and, honestly, I am interested in keeping the truck after the lease (up in February) if they fix the problems but I won't if they don't fix them. My first post was indeed a rant but i'm willing to at least try to work this case with Chad and Ford in a positve manner to reach a solution. I'll keep this thread updated on how the process goes.
He has started a case with Ford (though I don't know how to check for progress) and said the regional customer service rep/manager would get involved. That was Tuesday.
I still haven't heard from the regional rep as of writing this on early Friday morning, but Chad has PM'd me daily saying he is looped in. I hope the regional rep contacts me >>>TODAY
I've made Chad aware that the truck is a lease and, honestly, I am interested in keeping the truck after the lease (up in February) if they fix the problems but I won't if they don't fix them. My first post was indeed a rant but i'm willing to at least try to work this case with Chad and Ford in a positve manner to reach a solution. I'll keep this thread updated on how the process goes.
He has started a case with Ford (though I don't know how to check for progress) and said the regional customer service rep/manager would get involved. That was Tuesday.
I still haven't heard from the regional rep as of writing this on early Friday morning, but Chad has PM'd me daily saying he is looped in. I hope the regional rep contacts me >>>TODAY
Last edited by XDotNet; 10-01-2015 at 07:40 AM. Reason: Added Info
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mjmck (10-01-2015)
10-01-2015, 12:29 PM
#14
Senior Member
Well thank you, we on this site work our asses off to pay for these trucks. We just need assistance when things don't go the way they are supposed to. So I guess what I'm saying is: pleased to meet ya
10-01-2015, 04:53 PM
#15
Ford Customer Service
Chad from Ford customer service has been in contact with me. I did PM him and make him aware of my post and gave him my information including a scanned pic of the documents from the dealer stating that they couldn't find anything and a link to my youtube video documenting the truck dying on the freeway.
I've made Chad aware that the truck is a lease and, honestly, I am interested in keeping the truck after the lease (up in February) if they fix the problems but I won't if they don't fix them. My first post was indeed a rant but i'm willing to at least try to work this case with Chad and Ford in a positve manner to reach a solution. I'll keep this thread updated on how the process goes.
He has started a case with Ford (though I don't know how to check for progress) and said the regional customer service rep/manager would get involved. That was Tuesday.
I still haven't heard from the regional rep as of writing this on early Friday morning, but Chad has PM'd me daily saying he is looped in. I hope the regional rep contacts me >>>TODAY
I've made Chad aware that the truck is a lease and, honestly, I am interested in keeping the truck after the lease (up in February) if they fix the problems but I won't if they don't fix them. My first post was indeed a rant but i'm willing to at least try to work this case with Chad and Ford in a positve manner to reach a solution. I'll keep this thread updated on how the process goes.
He has started a case with Ford (though I don't know how to check for progress) and said the regional customer service rep/manager would get involved. That was Tuesday.
I still haven't heard from the regional rep as of writing this on early Friday morning, but Chad has PM'd me daily saying he is looped in. I hope the regional rep contacts me >>>TODAY
I've requested that your regional customer service manager reach out at his earliest opportunity to discuss the case with you; please continue to keep me posted.
I want your trucks to work just as hard for you as you work for them. Give me a shout if this isn't happening; I'm here to help.
Chad
10-09-2015, 01:45 PM
#16
Here's the update. I got the typical customer service script that every other company in the world now has. They won't do anything, i'm not really disappointed, I kind of expected it. Every company in the world is against the consumer. They try to cheat, chisel, delay fillibuster anything to make you go away, anything to get another nickel out of you.
Ford has proven to me their customer service is no better than a cable company or cell phone provider.
But the upside, it's a lease up in February. They won't fix it, no skin off my backside. They are getting it back as is. I wish I could warn the next guy who buys it used.
Ford Customer Service called me and after about 10 minutes of fillibustering and repeating the call center script I was annoyed. So for all of you looking to buy a Ford truck here is the company position.
Problem: 2013 F-150 Dies on the freeway 3 times in approx. 2 weeks. There is a TSB that address this problem but for some reason my truck doesn't qualify (maybe I have to cause a pile up on the freeway to qualify I don't know).
Ford's position:
1. Dealer can't duplicate it we can't do anything.
- So the truck is supposed to die in the dealer parking lot?
2. If it happens again, leave it running and call us to tow it to a dealership so we can get the code. Sure no problem, I don't work or anything, I can just randomly miss 1/2 a day.
- If I restart the truck in wrench mode the code gets cleared.
- Ford..question. Wouldn't a set of spark plugs and plug boots be cheaper than a tow? Are you guys that short sighted? Plugs and boots what $50 bucks? Tow $350? REALLY?
So for Ford to fix it, they REQUIRE the truck to die again, putting me, my wife and unborn baby (sounds exaggerated but not..i'm gonna be a daddy!!) in another potentially dangerous situation. I have to take 1/2 a day off work while they tow it into a dealership STILL RUNNING IN LIMP MODE.
This was my first F-150 and my last. Sorry Ford it's over, you had a chance to shine and create a loyal customer but you failed. I'm turning it in off lease in February and you can sell a defective used truck to the next person, further tarnishing your reputation. I'm not playing your customer service games. Forget you!.
Ford has proven to me their customer service is no better than a cable company or cell phone provider.
But the upside, it's a lease up in February. They won't fix it, no skin off my backside. They are getting it back as is. I wish I could warn the next guy who buys it used.
Ford Customer Service called me and after about 10 minutes of fillibustering and repeating the call center script I was annoyed. So for all of you looking to buy a Ford truck here is the company position.
Problem: 2013 F-150 Dies on the freeway 3 times in approx. 2 weeks. There is a TSB that address this problem but for some reason my truck doesn't qualify (maybe I have to cause a pile up on the freeway to qualify I don't know).
Ford's position:
1. Dealer can't duplicate it we can't do anything.
- So the truck is supposed to die in the dealer parking lot?
2. If it happens again, leave it running and call us to tow it to a dealership so we can get the code. Sure no problem, I don't work or anything, I can just randomly miss 1/2 a day.
- If I restart the truck in wrench mode the code gets cleared.
- Ford..question. Wouldn't a set of spark plugs and plug boots be cheaper than a tow? Are you guys that short sighted? Plugs and boots what $50 bucks? Tow $350? REALLY?
So for Ford to fix it, they REQUIRE the truck to die again, putting me, my wife and unborn baby (sounds exaggerated but not..i'm gonna be a daddy!!) in another potentially dangerous situation. I have to take 1/2 a day off work while they tow it into a dealership STILL RUNNING IN LIMP MODE.
This was my first F-150 and my last. Sorry Ford it's over, you had a chance to shine and create a loyal customer but you failed. I'm turning it in off lease in February and you can sell a defective used truck to the next person, further tarnishing your reputation. I'm not playing your customer service games. Forget you!.
Last edited by XDotNet; 10-09-2015 at 01:48 PM.
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lukeb (10-18-2015)
10-09-2015, 01:51 PM
#17
Senior Member
iTrader: (1)
Drill a 1/16 hole in the lowest point of the CAC (Intercooler).
This will solve the water build up issues that cause this problem in the first place.
Who care's if it's a lease? You'll be helping out the next owner too.
This will solve the water build up issues that cause this problem in the first place.
Who care's if it's a lease? You'll be helping out the next owner too.
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canddmeyer (10-09-2015),
Klyde (10-14-2015)
10-09-2015, 04:12 PM
#18
Here are a few options. You can just leave the truck with them and let a technician drive it home and back to catch the concern with the IDS on it. Another option is, you can have them hang a RECORDER on the truck and you drive it. When the issue happens, you push a button and it stores info on what just happened. They may ask for a few recordings. They will then review the readings when it acted up and with luck figure out what is causing it. Intermittent concerns can be very hard to find and are a frustration for both you and the dealer. My 2 cents!!
10-09-2015, 05:50 PM
#19
Senior Member
I got the "Dealer can't duplicate it we can't do anything", with the transmission growl issue (regarding replacing the transmission separator plate)... Why would I complain and ask for the TSB to be applied *IF* it wasn't the case?
Someone elses problem now.
Someone elses problem now.
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XDotNet (10-14-2015)
10-11-2015, 05:33 PM
#20
Can you please elaborate on this, and maybe post a picture or two showing exactly where this hole should be drilled. I also have an EB, and as of now, no problems. BUT, should this happen to me in the future, of course I'd like to take care of it myself, if possible. Also, this hole won't cause any other problems, will it? Thanks.