fang2015

Frankly, the dead battery would get my attention as much as the fuel pump. Brand new truck and all those communicating sensors into the PCM/tranny/more modules going dead so soon. This stuff needs to start out a learning process and losing power to them so early could not be good. A lot of our computerized vehicles can be a problem eventually anyway, but I would sure not want to start out with one having been compromised by dealer. Kind of like buying an open box computer at Best Buy - maybe it will be fine, maybe it won't. There are plenty of other new trucks out there. I would consider myself lucky to have learned what the dealer did to this one and walk away.

Tom_with_a_Truck

I tend to lean that way also.

jetrep

You purchased the truck without driving it first?

Z7What

Not sure how the fuel system is on these newer trucks but on a return system there really isnt a way to get air into the system. Well let me correct myself, if there is air in the system it isnt a issue at all. Put the key to the on position, you will hear the fuel pump come on and then go off, this purges the line leaving no air in the system. Do this a couple times to get fuel throughout the entire system and then start.


Wayne

techrep

iTrader: (1)

And why didn’t they fill her up for pick up ? I have always had a free full tank on every new vehicle I have bought...even the 60 gallon tank on the motor home I bought.

Feathergun

Sorry its taken so long to reply everyone, had a busy end of the week with the truck stuff and work. So to answer some questions;

- No, I did not test drive the exact truck I bought, I had really no initial intention of buying a vehicle that night, but the price was right so I did. I had driven the exact truck I was looking to buy many times in my search at other dealerships, but in hindsight, it couldn't have hurt to test drive it first.

- I'm not really certain about the air in the system thing, or the dead battery (it had plenty of battery and cranked when I tried it that night). When I was at the dealership that night, I was inside waiting for the salesman to gas it up and get me the keys so I could leave (also signing closing docs with another guy while this was happening). I didn't find out about the issues until I was done signing. To the best of my understanding, the salesman went outside (9:30pm mind you, dealership was closed, it was my sales guy, the manager/ counter guy working numbers, and a finance guy for loan paperwork) to move something like 6-8 vehicles that my truck was parked behind. He was gone for quite some time. I think he went out, tried to start the vehicle (which was 0 miles to empty and on a hill) probably tried to start more than once here, then neutral coasted down the hill and tried to start again, then brought a fuel truck and put 3 gallons of gas in the tank, and tried to start again, then again, and who knows how many more times from there. He then admitted defeat, came inside and told me what was going on. I went out and looked online to see if it was something easy to fix, (oh and he also said they tried disconnecting the battery and reconnecting to reset the crank attempts thing also). I tried to start it 2 more times (after crank limit exceeded already) over the course of 10 minutes and gave up as well. They got it into the tech the next morning and they said the thing about the air in the system. The hose is apparently back under the truck far enough where tools can't reach is what they told me. Anyways, by late that afternoon early evening they had it ready to go and I came back to drive it home, has been fine ever since.

- I told them when I came back that if I end up with a issue with a component that is linked to this or has had accelerated wear due to this (i.e burning up fuel pump with no gas) that I would be back and would expect for them to fix it if I'm outside of bumper to bumper warranty but within power train.

All-in-all, I had the best experience with this place out of all the ford dealers I had visited over the last month, but the funny thing is, when I finally got the keys to the truck the salesman was so pushy about me giving him all 10s on a review sheet that gets mailed due to it affecting his pay. He told me that if there was something he needed to do to ensure that to let him know. I didn't have a terrible experience with them, but I feel like right now at least I would give them 8-10 in some areas due to the events that occurred and the inconvenience associated but I don't know what I would have them do for me at this point? Maybe some all weather floor mats? Thoughts?

I love the truck, absolutely love it. It's a 2018 2.7L Ecoboost XL with Sport package and STX appearance package. Thanks everyone for the help!

nampa45

Glad everything worked out for you in the end. Now just drive and enjoy your new truck. The salesperson always wants 10's on their survey. Just be honest and fill it out as you see fit. You might have them document the non-starting issue and how it was resolved with some service paperwork so you can keep it in your file since the truck was technically yours after all the paperwork was completed.

jay1028

They always want 10s. I gave them an 8 one time because of bad service. Kept the old Focus for a week for an alternator. Month later was back again for another alternator. Gave me the excuse that they don't make the alternator and that it came from approved source. Gave em an 8 and heard about it later from them. Sent the service manager a letter stating that I wasn't unhappy with the service, just the junk parts Ford was using and that he should forward the letter to corporate.

Brian Fink

Mine just "ran" out of gas parked on a hill. Put a gallon in and thought that was fine, tried starting it a few times. I figured it just took a bit to get back through the lines.....no I exceeded the crank limit. Waited 15 min and put 2 more gallons in while still on a hill. Fired right up. Tip if it doesn't fire after the first starting sequence put more gas lol

kenv47

Well, they can tell/promise/guarantee you anything they want, but if it`s not written in your sales contract, it`s not legally actionable on your end.