Bad Rotors and Calipers on 2009 F150
 

Can anyone on here tell me how to "get past" customer service to be able to talk to someone about a brake problem. Have a 2009 (went out of warranty) on age, but only has 17,000 miles. I had ABS light going on/off at 6.000 miles. Had "pulsations in break pedal", but was told by tech, that, "that was the way that the ABS works"(I suspect that the calipers were sticking some at that point already). At 17,000 miles, I hit the break pedal and the pedal went to the floor. Was near Ford dealership when this happened, so took it straight there. The right front rotor had broken completely in half, and they said the calipers were sticking. To fix, they replaced both front calipers, both rotors and brake pads. Said they had NEVER seen a rotor come apart in two pieces the way mine did. It IS NOT a rust bucket truck. Can't get any satisfaction from Ford Customer Service. They say they are sorry, and just "blow me off". I've always been a Ford person (I'm 68 yrs old and still am) but the only thing left to do is spread the word and pictures "over the internet", and give them "bad press" (which I don't really want to do. Does anybody on here have any suggestions about how to contact someone "other than customer service? I know the warranty is out, but feel that since it was this way from the beginning, that Ford should help me out a little bit on this. I'll post pics! Thanks!

Bad Rotors and Calipers on 2009 F150
 

Here are more pics!

Brakes are excluded from warranty coverage, even IN warranty Ford doesn't want to hear anything about brake part failures. They'll state over and over again that they are wear items.

Gone Postal
 

Gone Postal,,,,,,,,,,I'm a Vietnam Vet and I feel like "going postal" too! First new truck I'd ever bought from Ford,,,,,,,,,,,probably 8 or 10 used Ford Trucks. Never ever had to change a caliper before. Never ever had a repair that expensive on any of my trucks. Thought I'd buy a new one, take care of it, and it would last me the rest of my life. Ended up with $850.00 in repairs at 17,000 miles!

I have an 06 and I have had to replace every caliper one by one so far on my rig. seems like one every two years seizes up. and I regularly change brake fluid every year.

to add to this 17k miles on this age of a truck either means it's rarely driving or it's driven very short, likely city miles, which are going to be harder on things like this if we are looking solely at the # of miles out of the brakes... my dad's shop manager had to replace pads, rotors and 1 caliper on his f250 with only 10k miles... he lives 1 mile from the shop and had the truck for 5 years to get to 10k miles in a place where they use salt for the winters and he plows with it... unfortunately going by the miles you get out of a part or parts isn't always fair

Left foot braker maybe?

I go to a local restaurant every morning for breakfast. 9 out of 10 trips I get behind a lady that drives a late model Cadillac that happens to go to the same restaurant. Driving behind her I can see that her brake lights are on 90% of the time. Once about a month ago I mentioned to her that her brake lights were on most of the 3 mile drive to the restaurant. She said, "I'll just have to get the guy at the dealer to look at that." Guess what? A week later I ask what she found out and she said they told here that nothing was wrong with her brakes. Imagine that!

Hello, I have to say that I agree 100% with all of your comments, THAT IS WHAT IT LOOKS LIKE! That is why I am pissed, because none of your comments could be further from the truth. I am not a "brake rider", not a "left foot braker", and if you saw the hilly country I live in YOU WOULD EASILY KNOW IF THE BRAKES WERE DRAGGING! No drop in MPG. The only thing noticeable was the fact that the pedal was "pulsating" when you steped on the brakes, and I was told by the people at the dealership that was the way the pedal was supposed to feel when the ABS was working.:censored: