AZ_HighCountry_F150

Stage 3 was slow at responding to an email I had sent them until I mentioned here in a similar thread. They were very quick to reach out to me via PM and it was too long after that they responded to the email with a very detailed response and an apology for the delay. So I was satisfied.

They are local to me so I guess I could always drive over there.

mikegmang

The email they sent

Summers22

iTrader: (2)

Sounds like Rudy needs more training since he is ignoring the company policy........

nubbins_

Has seriously no one thought of tagging the vendor in this thread???

@Stage3Motorsports

Whoever is handling their PR on this forum is active all the time so it probably helps to raise the issue with them.

From the looks of his shoddily formatted email, Rudy isn't one for consistency (nor does he seem very knowledgeable as the return policy explicitly states that Stage3 will cover return shipping in cases of mismatched products sent out) so I imagine it would help OP immensely to get into contact with someone else at Stage3.

snowboarder7710

i hope this gets resolved for you, OP. I'm going to see how this one plays out as well....im on the verge of ordering an RCX lift with the fox coilovers and shocks from them.

mikegmang

I’ve found that ordering from ebay is a it faster and easier. Also cheaper. Only reason I went with stage 3 is because the Black Friday deals.

nampa45

I just visited their website and an individual named "Bill L." is listed as the owner. I would suggest calling them and talking to him and let him know what is going on with your communications with Rudy. I have found over the years that when someone is yanking your chain and not doing the right thing it is best to go to the top person who has the authority to solve a problem. Good luck. As Summers posted, it appears Rudy needs to have company policy explained to him about returns.

mikegmang

Thanks guys. I’ll keep everyone updated by Monday

Kingofwylietx

It sounds like Rudy is under the impression it was your fault......since he says "Per our return policy and the circumstances of your return"

I don't know who is at fault, but it is clear who Rudy thinks is at fault.

Brand

I think this is a simple misunderstanding being blown out of purportion.

[EDIT]Purportion should read proportion. I was typing on my iPhone and didn’t proofread the autocorrect.