Ricktwuhk

I'd ask the OP to get the title to this thread modified since it has been resolved to his satisfaction and would have been had he communicated directly to the vendor via the site before posting this (I suspect).

mikegmang

They contacted me today and issued a return label and will ship out a new exhaust. Well see how this goes. they promised to make it right

digitaltrucker

Glad you got it sorted, your response here is ample to close this thread on a pending good note. Like other post alerting others of possible shortcomings of companies, this one has a possible happy ending!

landmancrj

I used to really like Stage3, but their customer service has deteriorated. Sorry for the bad experience man. I lost my truck in Hurricane Harvey (2015 2.7) I emailed and asked if there was a way for me to order everything I had before at a discounted rate for my new truck (2017 3.5 eco). Luckily, they said they would help me out. After I emailed them back with my new truck info, they disappeared and will no longer answer any of my emails. it's been months now and they won't answer the simplest of questions... Don't know what happened.

Skeets

everybody likes a happy ending and as I stated it would probably get worked out. Good for you Mike!

Brand

Like I said, a simple misunderstanding being blown out of proportion.

Skeets

I'm sure you're right Brand but then again if the employee had followed his own companies policies Mike wouldn't had to post in the first place would he...................

Brand

You are right in that if the employee was more familiar with the policy then this would have not happened. I am certain that if he would have asked to speak to a supervisor or called back at a different time and spoken to a different person this would have been easily resolved. In no way was creating this thread required to resolve this issue. I am not saying that he should not have created this thread since it is his right to post about what he chooses. In the end it is all sorted out and that is all that maters. In full disclosure, on Cyber Monday I ordered a Whipple Supercharger, Stainless Works Long Tube Headers, and Stainless Works Cat-Back exhaust from Stage3 and have no reason to think that everything will not go smoothly even though this is my first time doing business with them.

digitaltrucker

Where is the mis understanding?

He got the wrong part, that they had incorrectly listed. If the CS person had any skills, other than strictly enforcing company policy, he could have determined (like todays STage 3 rep did) that they had the wrong fitment listed and could have issued the return label and none of this would have happened. This has nothing to do with a policy.

mikegmang

Issue resolved, close thread