Bad experience with Stage3motorsports
12-03-2017, 02:28 PM
#31
12-03-2017, 02:38 PM
#32
I think it's clear they want him to ship it back on his dime. When you have to keep explaining the situation that they shipped the wrong part when it's in their system what they shipped it's not about them admitting error. They have an order and they have a shipping receipt and the part numbers don't match it's not that difficult to figure out what happened. They have the copies right there on their system.
Rudy must be under strict orders not to listen to the customer and check things out or he's just in the wrong job. Given the fact the customers fib about getting the wrong parts and Stage 3 has eaten a lot of return shipping fees it starts to make sense. Rudy doesn't have authorization to do squat and Mike has to go up the chain of command to get his issue resolved. Stage 3 certainly isn't being proactive about handling their mistake or they need to have somebody there to make decisions. I suspect it's a combination of things none of which are designed to give Mike the service he's entitled to given it was their error and they have his money.
So how many calls does Mike have to make to correct their mistake? How many emails? The fact what he's telling them has fallen on deaf ears, speaks volumes and it's not a simple oversight it's a classic example of POOR SERVICE and a complete lack of regard about the fact it was their error not his and that speaks volumes.
My guess is this thread should get their attention but hopefully it will make old Bill see the light. It's one thing when the customer orders the wrong part but it's entirely different when Stage 0 screws up and asks the guy to pay for their mistake when they could have already authorized the shipper to pick up the parcel to help resolve the issue. I'm sure it will get worked out but why did they allow a simple mistake to go this far............? I suspect old Rudy was doing exactly as he was instructed and there in lies the root of the problem. Exhaust systems aren't cheap to ship and old Bill probably knows he's going to be out the shipping costs both ways along with giving Mike a complete refund or bigger discount as a big thank you for wasting his time................
Rudy must be under strict orders not to listen to the customer and check things out or he's just in the wrong job. Given the fact the customers fib about getting the wrong parts and Stage 3 has eaten a lot of return shipping fees it starts to make sense. Rudy doesn't have authorization to do squat and Mike has to go up the chain of command to get his issue resolved. Stage 3 certainly isn't being proactive about handling their mistake or they need to have somebody there to make decisions. I suspect it's a combination of things none of which are designed to give Mike the service he's entitled to given it was their error and they have his money.
So how many calls does Mike have to make to correct their mistake? How many emails? The fact what he's telling them has fallen on deaf ears, speaks volumes and it's not a simple oversight it's a classic example of POOR SERVICE and a complete lack of regard about the fact it was their error not his and that speaks volumes.
My guess is this thread should get their attention but hopefully it will make old Bill see the light. It's one thing when the customer orders the wrong part but it's entirely different when Stage 0 screws up and asks the guy to pay for their mistake when they could have already authorized the shipper to pick up the parcel to help resolve the issue. I'm sure it will get worked out but why did they allow a simple mistake to go this far............? I suspect old Rudy was doing exactly as he was instructed and there in lies the root of the problem. Exhaust systems aren't cheap to ship and old Bill probably knows he's going to be out the shipping costs both ways along with giving Mike a complete refund or bigger discount as a big thank you for wasting his time................
Last edited by Skeets; 12-03-2017 at 02:42 PM.
The following users liked this post:
mikegmang (12-03-2017)
12-03-2017, 05:48 PM
#33
Senior Member
12-03-2017, 05:56 PM
#34
12-03-2017, 10:36 PM
#35
Senior Member
Originally Posted by Skeets
I think it's clear they want him to ship it back on his dime. When you have to keep explaining the situation that they shipped the wrong part when it's in their system what they shipped it's not about them admitting error. They have an order and they have a shipping receipt and the part numbers don't match it's not that difficult to figure out what happened. They have the copies right there on their system.
Rudy must be under strict orders not to listen to the customer and check things out or he's just in the wrong job. Given the fact the customers fib about getting the wrong parts and Stage 3 has eaten a lot of return shipping fees it starts to make sense. Rudy doesn't have authorization to do squat and Mike has to go up the chain of command to get his issue resolved. Stage 3 certainly isn't being proactive about handling their mistake or they need to have somebody there to make decisions. I suspect it's a combination of things none of which are designed to give Mike the service he's entitled to given it was their error and they have his money.
So how many calls does Mike have to make to correct their mistake? How many emails? The fact what he's telling them has fallen on deaf ears, speaks volumes and it's not a simple oversight it's a classic example of POOR SERVICE and a complete lack of regard about the fact it was their error not his and that speaks volumes.
My guess is this thread should get their attention but hopefully it will make old Bill see the light. It's one thing when the customer orders the wrong part but it's entirely different when Stage 0 screws up and asks the guy to pay for their mistake when they could have already authorized the shipper to pick up the parcel to help resolve the issue. I'm sure it will get worked out but why did they allow a simple mistake to go this far............? I suspect old Rudy was doing exactly as he was instructed and there in lies the root of the problem. Exhaust systems aren't cheap to ship and old Bill probably knows he's going to be out the shipping costs both ways along with giving Mike a complete refund or bigger discount as a big thank you for wasting his time................
Rudy must be under strict orders not to listen to the customer and check things out or he's just in the wrong job. Given the fact the customers fib about getting the wrong parts and Stage 3 has eaten a lot of return shipping fees it starts to make sense. Rudy doesn't have authorization to do squat and Mike has to go up the chain of command to get his issue resolved. Stage 3 certainly isn't being proactive about handling their mistake or they need to have somebody there to make decisions. I suspect it's a combination of things none of which are designed to give Mike the service he's entitled to given it was their error and they have his money.
So how many calls does Mike have to make to correct their mistake? How many emails? The fact what he's telling them has fallen on deaf ears, speaks volumes and it's not a simple oversight it's a classic example of POOR SERVICE and a complete lack of regard about the fact it was their error not his and that speaks volumes.
My guess is this thread should get their attention but hopefully it will make old Bill see the light. It's one thing when the customer orders the wrong part but it's entirely different when Stage 0 screws up and asks the guy to pay for their mistake when they could have already authorized the shipper to pick up the parcel to help resolve the issue. I'm sure it will get worked out but why did they allow a simple mistake to go this far............? I suspect old Rudy was doing exactly as he was instructed and there in lies the root of the problem. Exhaust systems aren't cheap to ship and old Bill probably knows he's going to be out the shipping costs both ways along with giving Mike a complete refund or bigger discount as a big thank you for wasting his time................
Jesus....
12-04-2017, 12:26 AM
#36
Senior Member
it wasnt flaming, though. As of 2 days ago Amazon has done it twice lmao
12-04-2017, 01:25 AM
#37
The phone autocrrected it to 'purportion', a non-existent word? 
@OP - I'll be keeping an eye on this, hopefully Bill jumps in here. I've been considering a new lift kit + tires from Stage 3......we'll see....
@OP - I'll be keeping an eye on this, hopefully Bill jumps in here. I've been considering a new lift kit + tires from Stage 3......we'll see....
12-04-2017, 07:22 AM
#38
Senior Member
Thread Starter
Why would you buy a lift and tires from stage 3? You can literally make up any price at discount tire and get any wheel/tire combo. Also with warranty to any location in your city. Also all truck shops will price match lifts to get the customers business.
Every time I go into discount tire I give them a price at least 250 under what they sell for and walk out the door paying that. Example my 35 Red letter general grabbers I got for 1000 out the door with lifetime warranty. Cost on those is 1350
Every time I go into discount tire I give them a price at least 250 under what they sell for and walk out the door paying that. Example my 35 Red letter general grabbers I got for 1000 out the door with lifetime warranty. Cost on those is 1350
The following users liked this post:
UncleG (12-05-2017)
12-04-2017, 07:38 AM
#39
Senior Member
Has seriously no one thought of tagging the vendor in this thread???
@Stage3Motorsports
Whoever is handling their PR on this forum is active all the time so it probably helps to raise the issue with them.
From the looks of his shoddily formatted email, Rudy isn't one for consistency (nor does he seem very knowledgeable as the return policy explicitly states that Stage3 will cover return shipping in cases of mismatched products sent out) so I imagine it would help OP immensely to get into contact with someone else at Stage3.
@Stage3Motorsports
Whoever is handling their PR on this forum is active all the time so it probably helps to raise the issue with them.
From the looks of his shoddily formatted email, Rudy isn't one for consistency (nor does he seem very knowledgeable as the return policy explicitly states that Stage3 will cover return shipping in cases of mismatched products sent out) so I imagine it would help OP immensely to get into contact with someone else at Stage3.
12-04-2017, 12:40 PM
#40
Thanks for tagging me on this. Ive talked to Mike on the phone and we are on the same page now. Short story, we shipped the part number he orders, but our fitment was wrong so he didn't get the fitment he needed. Of course this is our mistake and we send him a return label today. His new kit for the 16 2.7L truck is shipping today.
Again thanks for tagging me, usually these are just misunderstandings that we can get resolved quickly.
Again thanks for tagging me, usually these are just misunderstandings that we can get resolved quickly.
__________________
Joel
623.434.5277
Contact me for Forum pricing
Joel
623.434.5277
Contact me for Forum pricing
The following 8 users liked this post by Stage3Motorsports:
06screwlariat (12-05-2017),
dannytexas (12-04-2017),
digitaltrucker (12-04-2017),
johnday in BFE (12-04-2017),
RLXXI (12-04-2017),
and 3 others liked this post.
